The 42d Medical Group received a 3-year accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) in August Accreditation is a voluntary process through which an ambulatory health care organization is able to measure the quality of its services and performance against nationally recognized standards. For more information go to The 42d Medical Group values diversity in which all human beings are treated with respect, dignity, fairness and professionalism without regard to race, color, religion, sex, or national origin and we expect the same from our patients, customers and visitors. Revised 26 August 2013 Important Phone Numbers and Websites All local numbers are area code 334 DSN prefix 493 Emergency (On- and Off-base) Emergency (Cell phone on-base) Appointment Line After-Hours Consultation Toll Free Version Beneficiary Counseling /Assistance Coordinator Health Benefits Advisor /5691 Defense Enrollment Eligibility Reporting System (DEERS) Dental Appointments Diagnostic Imaging/Radiology /7882 Flight Medicine …………………… Laboratory /7886 Mental Health Patient Advocate Patient Admin – A&D Release of Information Medical Eval Boards, LODs Medical TDY Pharmacy Pharmacy Refills /7978 Pharmacy Refills Toll-free Pharmacy Mail Order (by Express Scripts) Referral Management Center South Region TRICARE Contractor (Humana) TRICARE Family Dental Plan d Medical Group Website factsheet.asp?id=14581 DoD Military Health System – TRICARE Website Humana Military Healthcare Services – TRICARE South Region Contractor TRICARE Online ttp:// TRICARE Family Member Dental Plan- MetLife Pharmacy Services The 42 MDG offers pharmacy services at two locations to all eligible beneficiaries. The Pharmacy can be reached Mon - Fri, at (334) Hours of operation are: Bldg Main Pharmacy and Refill Center: Mon - Fri, Drive-thru, 0800 – 1700, is for drop off and pick up new scripts only. Bldg Gunter Annex Refill Pharmacy: Mon - Fri, (Pick-up refills only) *New* 24-hour drop box for new scripts available for pick up at Maxwell in one duty day. All sections will be closed on federal holidays and the third Thursday of each month at 1200 for readiness training. Refills may be obtained by calling the Automated Line at (334) /7978 or toll-free at Refills must be picked up inside both pharmacy locations. The 42 MDG Pharmacy formulary (list of available medications) may be viewed at clinic/pharm/index.asp Remember to Update DEERS Whenever you experience a life changing event, change in address or phone number, it is essential that you update your DEERS information at the Military Personnel Flight. Customer Service Your feedback is important to us! Ensuring your safety and satisfaction are our top priorities! Please contact our patient advocate with any questions, concerns or compliments you might have at or via at Help us help you maximize your Maxwell experience. Guide to Medical Services 42d Medical Group Maxwell AFB

Welcome to Maxwell AFB! We hope that your transition to the area was smooth and that you experience optimal health during your time here. Maxwell AFB is fortunate to have an outstanding and dedicated medical staff and a beautiful medical facility. Your health is very important to us and we hope that you will think of the 42d Medical Group (42 MDG) as your partner on your journey to good health. Colonel Marina C. Ray Commander, 42d Medical Group 42d Medical Group Overview Location: 300 S. Twining St, Bldg 760, Maxwell AFB, AL (adjacent to Base Theater) Hours of Operation: Mon–Fri, 0700–1630. Closed third Thursday of every month at 1200 for Training. Services: The 42 MDG is an Air Force ambulatory health care facility that offers family health and pediatric medical care to eligible beneficiaries. The clinic also provides the following services: Aerospace MedicineLaboratory *Chiropractor*Mental Health *DentistryOptometry Diagnostic ImagingPharmacy Health & Wellness CenterPhysical Therapy Health Benefits AdvisorsPodiatry (VA Clinic located inside 42 MDG) ImmunizationsTRICARE Service Center Internal MedicineWomen’s Health *Active Duty Patients Only How Do I Make Appointments? You may contact our centralized appointment system at , , Mon - Fri. Patients enrolled to a 42 MDG Primary Care Manager (PCM), Family Health or Pediatrics, can also book appointments by logging on to Active Duty Sick Call* Trainee Health Clinic for TDY Students: Sick call is available Mon – Fri from 0700 – Flight Medicine: Sick call is available Mon - Fri from Sick call is for acute care when patient is too sick to report to duty. Late arrivals may be redirected to a later appointment. * Permanent Party active duty should make an appt with their Primary Care Manager (PCM). Active Duty Dental Appointments and Sick Call Dental appointments can be made by calling the Dental Clinic at Dental sick call is available Mon – Fri, check-in and for acute care only. Enrollment in TRICARE Prime Our TRICARE Service Center is available Mon - Fri, , for enrollments in TRICARE Prime or to assist with questions regarding your health benefits. Be sure to transfer your enrollment to Maxwell if you or family members reside in this area. Caution: The 42 MDG cannot authorize routine civilian medical care if you are enrolled elsewhere. You must contact your PCM for authorization. Referral Management Patients will be referred to a physician or service outside of Maxwell AFB for all specialty care that is not available within the facility. An authorization letter containing appointment information is mailed to the patient within 7-10 business days after the referral initiation. The 42 MDG’s RMC is located on the 1st floor of the Clinic next to Family Health and can be reached at After-Hours Care You must contact your PCM for authorization prior to seeking urgent care. Patients enrolled to a 42 MDG PCM should call or toll free for an authorization. If you have a medical emergency—threat of loss of life, limb or eye sight—call 911 or proceed to the nearest hospital emergency room immediately. Contact your PCM as soon as possible. Out of Area Urgent Care You must either contact your PCM or South Region Contractor ( ) for out of area authorization prior to seeking urgent care. Local Area Hospitals Baptist Medical Center South 2105 E. South Blvd Baptist Medical Center East 400 Taylor Road Jackson Hospital 1725 Pine Street Prattville Baptist Hospital 124 S. Memorial Dr Urgent Care Centers All Med for Women – Montgomery 7065 Sydney Curve PriMed - Montgomery 4305 Atlanta Hwy Taylor Road N Eastern Blvd Vaughn Urgent Care Center 9540 Wynlakes Place PriMed - Prattville 1595 E. Main St PriMed - Wetumpka 4452 US Hwy Wetumpka Urgent Care 11 Cambridge Court