A simpler way to manage identities across multiple services Aldo Zanoni, CEO ext

The business challenge How to manage identities across multiple systems – efficiently. We need a better way to create and manage user accounts across all our cloud services and internal systems. Right now, we’re using several different admin apps to manage identities across our directory, CRM, ERP, HR, and systems. Each of these apps are fairly complex and require training and admin rights or special permissions.

How ServiceControl can help Identity management across multiple services – made easy. Quickly connect your multiple services and delegate the appropriate tasks to the right people. It will not take months to get things in place. Provision users across multiple services with our easy-to-use and highly configurable form tools. Create workflows across multiple services and focus on service process automation and continuous improvement. Improve system security by leveraging the power of our audit and reporting features.

Major business benefits Lower costs: Reduce the amount of training required for users to perform simple tasks across multiple systems. More secure: Delegate role-based management tasks more securely. Process automation: Manage your services more efficiently by creating repeatable workflows. Single point of management: Create, manage, and audit user accounts across multiple services from a single, easy-to-use console

How ServiceControl works Management made simple A highly scalable ServiceControl server gets installed in your private cloud. ServiceControl connects to your services easily with very little in the way of infrastructure components. On-site training is provided to ensure that you get up and running quickly. This enables your team to transition to self- reliance in very little time. ServiceControl administrators delegate tasks to front-line staff so they can create and manage accounts more efficiently. Over 500,000 user identities are managed across multiple services today with ServiceControl.

ServiceControl: Case study Binaria (A division of CGE Group) Challenge SolutionResults Binaria’s help desk consists of 15 operators who manage 5,000 users across nine companies at CGE Group. The company needed a simpler way to manage users across multiple services. ServiceControl was implemented to reduce training costs and to reduce the complexity of provisioning and managing user identities. We helped Binaria configure sets of role- based tasks that could be delegated securely to help desk operators. ServiceControl has made life much easier for Binaria’s IT department. Binaria has received very positive feedback from help desk staff. ServiceControl has helped Binaria standardize account creation processes and accounts now get created more quickly.

We can now delegate routine tasks more securely. ServiceControl has simplified account management, creation, self-service, and audit across our systems.

Let’s review the major components

ServiceControl: Create Simplify account creation

ServiceControl: Manage Delegate tasks securely

ServiceControl: Self-Service Empower end-users

ServiceControl: Audit Improve compliance

ServiceControl: Workflow Automate processes

Start a free 15-day trial today Aldo Zanoni, CEO ext