Northern Ireland Branch Committee Employee Engagement “The Science of Happiness” Supported by:

Northern Ireland Branch Committee Welcome Donal Laverty – CIPD NI Chair Supported by:

Leveraging the Science of Happiness at Work ™ Jessica Pryce-Jones The iOpener Institute for People and Performance ™

What makes you happy at work? ?

Agenda 1.What makes us happy at work 3.What issues we help address 4.What our research tells us 5.How we work out the business case 2.What we mean when we say ‘Happiness at Work’ 6.How we use our research and analytics 7.What you can do for yourself and others 8. And finally

2.1 What we mean: Three types of happiness Emotional happiness – Short-term, burst of positive affect: feelings Mindset happiness – Relatively stable, sensitive to change and affects behavior Trait happiness – Generally stable across lifetime: influences mood

2.2 What we mean: A definition Happiness at work is a mindset which enables action to maximize performance and achieve potential.

3.1 Common and complex issues today “ How do I push/maintain performance without pain?” “How do I help people cope with the pressure?” “How do I create capacity without recruiting?” “How do I drive change?” “How do I keep my best people?” “How do I downsize and still deliver?” “How do I understand and change our culture?” “How do I know our people initiatives have worked?” “How do I get people to be more innovative or creative?” “How can my people help us grow?” “How do I get this team or organization to up their game?” “How do I push my leaders to their next level?”

3.2 Where we’re located and work

4.1 What our rigorous research tells us 14 focus groups 67 interviews Study 1: 193 Study 2: 403 Study 3: 1,940 Version 24 Validity and reliability 30,000 respondent s 68 countries All levels of seniority

4.2 IPPA – Philadelphia, June 2009

4.3 What we base our approach on: Performance-Happiness Model™

average happy at work 5.1 How do we work out the business case? Compare the happiest at work to the least happy quite unhappy at work quite happy at work Happiest at work Least happy at work

5.2 What the business case is: Intention to quit Comparing the happiest employees with their least happy colleagues

5.3 What the business case is: Sick leave Comparing the happiest employees with their least happy colleagues

5.4 What the business case is: Focus on task Comparing the happiest employees with their least happy colleagues

5.5 What the business case is: Energized Comparing the happiest employees with their least happy colleagues

Gen Yers Freedom Risk takers Tell me “what” Praise On-going feedback Coaching Boomers Control Risk averse Tell you “how” School of tough love Annual performance management Mentoring 5.6 So what? Because Gen Yers/Millenials want something different

6.1 How we use it

6.2 The core of an individual report, COO, Healthcare

6.3 5C findings: the main slide for a team report of senior leaders Contribution Conviction Culture Commitment Confidence

6.4 An organization report: 1 slide OrganizationAccountsR&DSalesProjectMgmtHQMediaProductionClientServicesBackOfficeMobileLogisticsSenior MgrsPeopleServicesTech Support Contribution Achieving goals Raising issues Feeling secure Being listened to Positive feedback Contribution is the effort the team makes

7.1 The Performance-Happiness Model

7.2 Contribution Achieving your goals Having clear objectives Raising issues that are important to you Feeling secure in your job Being listened to Getting positive feedback Being respected by your boss Being appreciated at work The effort you make

7.3 Contribution: an exercise and a tool for you Get into pairs: only one of you will do this (rock, paper, scissors) Unclip one set of cards per pair Identify the 3 cards which most underpin your Contribution Identify the 3 which if maximized would help you contribute more (use all 8 cards) Identify the top 1 and think through what needs to happen for that to be maximized Return to the 3 you have most of: work out how to best protect the most important one5 min

7.4 The Performance-Happiness Model

7.9 Fair culture: Frans de Waal

8 And finally White paper? More info? Stay in touch? +44 (0) (w) +44 (0) (m) happy925

Who our clients are

Northern Ireland Branch Committee Employee Engagement “The Science of Happiness” Supported by: