UWM CIO Office One Collaboration Platform for All: How an integrated /calendaring solution can help bolster student retention Bruce Maas, CIO, UWM John Robb, VP of Mrktg & Product Mgmt, Zimbra

UWM CIO Office Agenda Quick introduction to Zimbra (a Yahoo! company) Overview of UWM Technology priorities Calendar potential

UWM CIO Office Zimbra Overview Messaging & Collaboration for Universities, Enterprises & Service Providers: , Contacts, Calendar, IM, VoIP, Web Docs, RSS… Hallmarks: Innovation & integration; low cost; open source & SaaS-ready Market Presence: 20,000+ customers 11M+ mailboxes for Zimbra Network Edition university customers Zimbra Partners: Awards: Customers:

UWM CIO Office Windows Palm Zimbra Sync Zimbra Server Platform Overview Standards Clients Outlook 2003, 2007 Apple Desktop iPhone Blackberry zSync Blackberry J2ME XHTML IMAP, POP, iCal, RSS/Atom, CalDAV (beta) zSync iSync MAPI Symbian Standard (Ajax) Client Basic (HTML) Client zSync XHTML

UWM CIO Office Zimbra Customers

UWM CIO Office At a Glance UW-Milwaukee Enrollment 29,200 Undergraduate 24,400 Masters & Doctoral 4,800 Faculty & Staff 3,455 Central IT staff 125 IT student staff 200 Total Mailboxes 50,000 Schools & Colleges 12 Programs: Undergraduate 84 Masters 48 Doctoral 24

UWM CIO Office UWM’s IT Vision Provost’s “Wise Use of Technology” initiative Started in 2003 Involve campus community through core service teams

UWM CIO Office How can we accomplish this? Architecture loosely-coupled Web solutions Reduce Total Cost of Ownership Minimize differences between “have” and “have nots”

UWM CIO Office First Initiatives Desktop computers (Dell and Apple) Desktop images (L&S, others soon) Campus AD (L&S led the way)

UWM CIO Office E-payment (US Bank and Touchnet) Enterprise Storage/PantherFile (Xythos) Enterprise CMS (PaperThin) Enterprise Collaboration of , calendar, presence/PantherLink (Zimbra) First Initiatives

UWM CIO Office Enterprise Collaboration Goals ( /Calendar) One environment for faculty, staff & students Reduction and elimination of duplicative services (real $ savings) Minimization of administration costs

UWM CIO Office Enterprise Collaboration Goals ( /Calendar) Platform agnostic (Mac, Linux, Windows) Scaling for 50,000 accounts Open architecture for maximum flexibility Outlook compatibility option One campus calendar

UWM CIO Office Status of Implementation On-premise installation of new Sun blade server environment 42,000 accounts migrated All GroupWise and Exchange (except 1) migrations planned Good response to “bugzilla” issues

UWM CIO Office Status of Implementation May 30 – release of user interface June 30 – release of calendar interface Desire to integrate social networking capabilities (e.g., Yahoo!) Ambitious plan for calendar sharing (internal and public)

UWM CIO Office Zimbra/PantherLink Calendar Cornerstone component Part of student retention efforts Key to UWM community collaboration

UWM CIO Office Calendar Project Hypothesized significant cost-avoidance through: ► Use of an enterprise calendar ► New calendar uses Formed team of 35 to brainstorm uses to create community and retain students Implement applied uses by fall ‘08

UWM CIO Office Use of Calendar by Faculty Separate calendars for each course taught Calendars for “at risk” students Pre-populated with teaching schedule Upload, attach or use “briefcase” for study guides, notes, etc.

UWM CIO Office Use of Calendar by Students Subscribe to course calendars for assignments, deadlines, quizzes, tests Pre-populate with class schedule Pre-populate with academic calendar info and deadlines for financial aid, scholarships

UWM CIO Office Other Academic Uses of Calendar Academic advisor postings; e.g., appointments, important announcements, career fairs Tutor and mentoring centers; e.g., schedule appointments or allow students to reserve time

UWM CIO Office Campuswide Events Calendar Authorized-user postings Separate calendars for various groups (e.g., arts, athletics, lecture series) Subscription to specialized calendar(s) based on interests Calendar information “pulled” into Web sites via RSS feeds

UWM CIO Office Other Uses Event flyers or registration forms attached to event postings Links to Web sites for add’l information Calendars for student organizations

UWM CIO Office Other Uses Subscription to calendar feeds via RSS Importation of browsers’ live bookmarks or social networking tools Importation of other calendars (e.g., sports team schedules)

UWM CIO Office PantherLink Calendar Capabilities Facilitate online collaboration Assist in “Access to Success” retention efforts Solidify our vision of one community

UWM CIO Office The Potential “We are limited only by our creativity.”

UWM CIO Office Bruce Maas - John Robb – One Collaboration Platform for All: How an integrated & calendaring solution can help bolster student retention