UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee

UWM CIO Office UW-Milwaukee At A Glance 2 Enrollment 30,400 Undergraduate 25,000 Masters & Doctoral 5,000 Faculty & Staff 3,455 Central IT staff 125 IT student staff 175 Schools & Colleges 12 Programs: Undergraduate 84 Masters 48 Doctoral 24

UWM CIO Office Computers on Campus 3 6 Public Campus Computer Labs 450 Computers - Windows XP and Mac OSX –Student Union –Sandburg Residence Halls –Lubar School of Business –Daniel M. Soref Learning Commons - Library –Curtin Hall (Mac Lab) –Bolton Hall (Walk In, TechStore, TechRepair)

UWM CIO Office Computers on Campus Web Kiosks across campus Multiple departmental and disciplinary specific labs

UWM CIO Office Computers on Campus 5 Student Computer Ownership on Campus –Ownership of personal desktop – 49% –Ownership of Laptop – 83% –Percentage of students using labs – 19%

UWM CIO Office CCL Application Usage 6 October 2008-October 2009 Internet Explorer XPAdobe Photoshop XP Microsoft Word XP Microsoft Access XP Mozilla Firefox XPWindows Media Player Real Player XPMozilla Firefox OSX Microsoft Power Point XPMicrosoft Notepad XP Adobe Acrobat Reader XPAdobe Acrobat 8 XP Microsoft Excel XPAdobe Acrobat Distiller XP Zip Genius XPMicrosoft Paint XP Minitab 15 Statistical English XP Apple Safari Web Browser OSX Apple iTunes XPArcGIS Map XP

UWM CIO Office CCL Lab Users and Logins 7 October –Total Users –Total Login –Average Number of Logins per day 1585

UWM CIO Office CCL Lab Users and Logins 8 October 11-17, 2009 Student Union

UWM CIO Office Changes 9 In the last year, we have: –Closed a 24/7 lab –Opened a 24/5 lab

UWM CIO Office Changes 10 In the last year, we have: –Unstaffed labs

UWM CIO Office Changes 11 In the last year, we have: –Remodeled labs Student Union Daniel M. Soref Learning Commons - Library

UWM CIO Office Changes-Student Union 12

UWM CIO Office Changes-Student Union 13 Enclosure walls brought down

UWM CIO Office Changes-Student Union 14 Enclosure walls brought down Unstaffed

UWM CIO Office Changes-Student Union 15 Enclosure walls brought down Unstaffed Food friendly

UWM CIO Office Changes-Student Union 16 Enclosure walls brought down Unstaffed Food friendly Louder area

UWM CIO Office Changes-Student Union 17 Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded

UWM CIO Office Changes-Student Union 18 Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded “Parking Lot” vs. queuing up for computer

UWM CIO Office Changes-Learning Commons 19

UWM CIO Office Changes-Learning Commons 20 24/5 availability-Sunday to Thursday

UWM CIO Office Changes-Learning Commons 21 24/5 availability-Sunday to Thursday Coffee Bar

UWM CIO Office Changes-Learning Commons 22 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac

UWM CIO Office Changes-Learning Commons 23 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs

UWM CIO Office Changes-Learning Commons 24 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms

UWM CIO Office Changes-Learning Commons 25 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services

UWM CIO Office Changes-Learning Commons 26 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services IT Desk-double staffing

UWM CIO Office Changes-Bolton Hall 27

UWM CIO Office Changes-Bolton Hall 28 Remodeling to accommodate TechStore

UWM CIO Office Changes-Bolton Hall 29 Remodeling to accommodate TechStore Move consultant station

UWM CIO Office Changes-Bolton Hall 30 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint

UWM CIO Office Changes-Bolton Hall 31 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use

UWM CIO Office Changes-Bolton Hall 32 Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use Shortened hours of walkin support –SRS Clickers and Wireless connectivity

UWM CIO Office Operational Changes 33 “Shift Supervisors” attend to labs with regular rounds

UWM CIO Office Operational Changes 34 “Shift Supervisors” attend to labs with regular rounds Security cameras

UWM CIO Office Operational Changes 35 “Shift Supervisors” attend to labs with regular rounds Security cameras Signage

UWM CIO Office Operational Changes 36 “Shift Supervisors” attend to labs with regular rounds Security cameras Signage Communication (web, guides) Strengthened relationships with partners on campus

UWM CIO Office Survey 37 Focusing on –"What did you come here to do?” –"Why did you come here today?”

UWM CIO Office Final Thoughts 38 Not going away just yet Software and printing are still a draw

UWM CIO Office Final Thoughts 39 Not going away just yet Software and printing are still a draw Collaborative space

UWM CIO Office Final Thoughts 40 Not going away just yet Software and printing are still a draw Collaborative space More multipurpose use

UWM CIO Office Contact Information 41 Beth Schaefer,