TECH Project Change Management Process Improvement Analyze Phase Date:11/7/2014 Team members: Matt Kirchhoff

Brief Review of Project Charter At least half of all major IT system changes are not completed successfully and almost none are tracked/documented consistently. This problem exists within the IT Management Team, who coordinate all systems changes Goal of process is to greatly improve efficiency and cost performance of IT system changes To significantly reduce IT change inefficiencies and ensure that 100% of all major IT changes are managed formally The scope of this process is limited to changes proposed and enacted by the IT Management Team, beginning with a change proposed by a Manager and approved/denied by the Director

CTQ Tree(s)

Data Collection Data collection to this point has been historical (and ongoing) collection of Process Checksheet information Change information is not discrete, so Checksheet record is the best method for collection For future analyses, Pareto Chart may be the best graphical view into root problems

Data Collection

Fishbone Diagram

Graphs

TECH508 Conclusions Likely eliminate “Change Not Completed” as KPIV, as only a few were not completed. Other KPIVs much more influential Pareto analysis of Process Checksheet quickly reveals most problematic process failures Biggest areas of concern are reasons why changes are not completed in a timely fashion and why they are not completed correctly Further analysis of above two with respect to Current Process Map should lead into possible solutions