Employment Related Services Salary and Benefits Survey Roger Horne Business Development Manager 2013 ERSA Annual Conference

What we will cover Background and methodology Job titles Salary survey results – by job roles Salary survey results – benchmarking

Methodology 14 member organisations completed Figures relate to May 2013 Corporate Staff and Delivery Staff Medians calculated on samples of 5 Averages calculated on samples of 2-4

Size of Organisation Average turnover/income - £71m (2012 was £61m) Range £11.9m to £200m (2012 was £1.5m to £200m) Total number of employees including Welfare to Work = 14,719 (8% increase from 2012) of which:  2,922 Corporate Staff  8,208 Delivery Staff  Total 11,130 Welfare to Work staff represent 75.6% of the whole workforce

Job titles Corporate Chief Executive Officer Managing Director/Chief Operating Office Head of Business Development (New for 2013) Head of Quality/Compliance (New for 2013) Quality/Compliance Manager

Job titles Delivery Staff Operation Director Senior Operations Manager(Cluster) Personal Advisor/Employment Consultant Tutor/Trainer/Coach Employer Engagement Manager Employer Engagement Consultant Supply Chain/Subcontractor Manager Delivery Centre Administrator (New for 2013)

Staff Turnover A total of 3,393 Welfare to Work staff left during the period 30 th April 2012 to 1 st May 2013 (a total of 6,737 left during the 12 months up to 30 th April 2012) 61.3% of Corporate Staff and 73.1% of Delivery Staff left voluntary 38.7% of Corporate Staff, 26.9% of Delivery Staff left involuntary Absence rate for both Corporate and Delivery Staff is 3.3%

8 Results

Sample – percentage of participants by location

Sample – percentage of employees by gender

Corporate Staff CORPORATE STAFFMEDIAN BASIC SALARY MEDIAN TOTAL COMPENSATION Chief Executive Officer130,000188,143 Managing Director/ Chief Operating Officer 127,501158,424 Head of Business Development (new 2013) 78,00093,678 Head of Quality/ Compliance (new 2013) 67,62078,502 Quality/Compliance Manager 42,74146,402

Delivery Staff DELIVERY STAFFMEDIAN BASIC SALARY MEDIAN TOTAL COMPENSATION Operations Director78,00082,680 Senior Operations Manager (Cluster) 47,00053,841 Operations Manager32,00035,085 Personal Adviser/Employment Consultant 21,25023,687 Tutor/Trainer/Coach21,50023,117 Employment Engagement Manager 43,72547,718 Employer Engagement Consultant 24,49326,942 Supply Chain/Subcontractor Manager 43,00046,402 Delivery Centre Administrator16,00017,040

JOB TITLES BASIC SALARY Delivery Centre Administrator16,000 Personal Adviser/Employment Consultant21,250 Tutor/Trainer/Coach21,500 Employment Engagement Consultant24,493 Operations Manager32,000 Quality/Compliance Manager42,741 Supply Chain/Subcontractor43,000 Senior Operations Manager (Cluster)47,000 Head of Quality/Compliance67,620 Head of Business Development78,000 Operations Director78,000 Managing Director/Chief Operating Officer127,501 Chief Executive Officer130,000 Corporate Staff / Delivery Staff

Chief Executive Officer by Income Band MEDIAN BASIC SALARY MEDIAN TOTAL COMPENSATION Under £50m98,333118,962 £50m to £100m138,973183,711 Over £100m250,400302,285

Corporate Staff CORPORATE STAFF BASIC SALARYTOTAL COMPENSATION NationalLondonNationalLondon Chief Executive Officer130,050220,000188,143238,795 Managing Director/ Chief Operating Officer 127,501131,000158,424142,675 Head of Business Development 78,00080,00093,678 Head of Quality/ Compliance 67,62075,00078,502 Quality/Compliance Manager 42,74145,00046,40250,085

Delivery Staff DELIVERY STAFF BASIC SALARYTOTAL COMPENSATION NationalLondonNationalLondon Operations Director78,00070,00082,68080,750 Senior Operations Manager (Cluster) 47,00044,56653,84149,838 Operations Manager32,00032,56635,08537,800 Personal Adviser/Employment Consultant 21,25022,94223,68724,772 Tutor/Trainer/Coach21,50023,95923,11724,740 Employment Engagement Manager 43,72542,50047,71847,700 Employer Engagement Consultant 24,49324,94626,94230,692 Supply Chain/Subcontractor Manager 43,00044,90046,40247,285 Delivery Centre Administrator16,00018,38517,04020,137

CORPORATE STAFF WITH A CONTRACTED BONUS % WITH AN ACTUAL BONUS % Chief Executive Officer Managing Director/Chief Operating Officer Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Sub Contractor Manager Delivery Centre Administrator Bonus Contracted / Achieved

CORPORATE STAFF LIFE ASSURANCE % MEDICAL CASH PLAN % HEALTH INSURANCE % Chief Executive Officer Managing Director/Chief Operating Officer Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Sub Contractor Manager Delivery Centre Administrator Other Benefits

CORPORATE STAFFEMPLOYEE %EMPLOYER % Chief Executive Officer Managing Director/Chief Operating Officer8.0 Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Subcontractor Manager Delivery Centre Administrator Median Pension Contributions

20 Benchmarking

Trend Analysis Percentage Changes Median Basic Annual Salary% change Chief Executive Officer137,500130, Managing Director/Chief Operating Officer100,000127, Quality/Compliance Manager31,72442, Operations Director75,00078, Senior Operations Manager (Cluster)55,00047, Operations Manager30,00032, Personal Adviser/Employment Consultant22,94121, Tutor/Trainer/Coach22,17021, Employment Engagement Manager35,00043, Employer Engagement Consultant23,00024, Supply Chain/Sub Contractor Manager32,00043,

CORPORATE STAFFVS All Sectors Chief Executive Officer+2.0 Managing Director/Chief Operating Officer+27.9 Head of Business Development+22.7 Head of Quality/Compliance+12.6 Quality/Compliance Manager+10.7 DELIVERY STAFF Operations Director+20.9 Senior Operations Manager (Cluster)-1.8 Operations Manager-20.6 Personal Adviser/Employment Consultant-22.5 Tutor/Trainer/Coach-24.0 Employment Engagement Manager+11.8 Employer Engagement Consultant-6.3 Supply Chain/Sub Contractor Manager+9.7 Delivery Centre Administrator-12.6 Percentage comparison with other sectors

CORPORATE STAFFVS All Sectors VS Private Sector Chief Executive Officer Managing Director/Chief Operating Officer Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Sub Contractor Manager Delivery Centre Administrator Percentage comparison with other sectors

CORPORATE STAFF VS All Sectors VS Private Sector VS Public Sector Chief Executive Officer Managing Director/Chief Operating Officer Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Sub Contractor Manager Delivery Centre Administrator Percentage comparison with other sectors

CORPORATE STAFF Vs All Sectors Vs Private Sector Vs Public Sector Vs Voluntary Sector Chief Executive Officer Managing Director/Chief Operating Officer Head of Business Development Head of Quality/Compliance Quality/Compliance Manager DELIVERY STAFF Operations Director Senior Operations Manager (Cluster) Operations Manager Personal Adviser/Employment Consultant Tutor/Trainer/Coach Employment Engagement Manager Employer Engagement Consultant Supply Chain/Sub Contractor Manager Delivery Centre Administrator Percentage comparison with other sectors

2013 vs 2012 Percentage comparison with other sectors CORPORATE STAFF Vs All Sectors Vs Private Sector Vs Public Sector Vs Vol Sector CORPORATE STAFF Vs All Sectors Vs Private Sector Vs Public Sector Vs Vol Sector Chief Executive Officer Chief Executive Officer Managing Director/Chief Operating Officer Managing Director/Senior Operations Director Head of Business Development (NEW FOR 2013) Head of Quality/Compliance (NEW FOR 2013) Quality/Compliance Manager Quality/Compliance Manager

2013 vs 2012 Percentage comparison with other sectors DELIVERY STAFF Vs All Sectors Vs Private Sector Vs Public Sector Vs Voluntary Sector DELIVERY STAFF Vs All Sectors Vs Private Sector Vs Public Sector Vs Voluntary Sector Operations Director Operations Director Senior Operations Manager (Cluster) Senior Operations Manager (Cluster) Operations Manager Operations Manager Personal Adviser/Employment Consultant Personal Adviser/Employment Consultant Tutor/Trainer/Coach Tutor/Trainer/Coach Employment Engagement Manager Employment Engagement Manager Employer Engagement Consultant Employer Engagement Consultant Supply Chain/Sub Contractor Manager Supply Chain/Subcontractor Manager

Croner Reward Ranks Rank 0Director Rank 1Head of Function Rank 2Senior Manager or Senior Specialist Rank 3Middle Manager Rank 4Junior Manager Rank 5Supervisor or Senior Technician Rank 6Senior Clerical

Thank you Questions? Roger Horne Business Development Manager t