The Canadian Automotive Repair and Service Council Where people, training and technology meet Toronto Training Board Presentation January 16, 2007

2 The Canadian Automotive Repair and Service Council – Where people, training and technology meet  Mandate To address on a national basis the human resource training and development needs of the Canadian automotive repair and service industry. Canadian Automotive Repair and Service (CARS) Council

3 The Canadian Automotive Repair and Service Council – Where people, training and technology meet CARS Board of Directors  Association of International Automobile Manufacturers of Canada  Automotive Industries Association of Canada  Canadian Automobile Dealers Association  Canadian Vehicle Manufacturers Association  National Automotive Trades Association

4 The Canadian Automotive Repair and Service Council – Where people, training and technology meet CARS’ Activities INDUSTRY WORKFORCE TECHNICAL TRAINING INDUSTRY IMAGE LABOUR MARKET INFO BUSINESS SKILLS TRAINING

5 The Canadian Automotive Repair and Service Council – Where people, training and technology meet The Road Travelled… Establishing industry needs Training standards, Youth internship, CARS Investment In People (CIIP) Interactive Distance Learning (IDL), Mentor/Coach, Accreditation Career information promotion, Collision repair training, Skills assessment 2005 – and Beyond New sector study, revised strategic plan

6 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Industry Overview  Approximately 18 million vehicles on Canadian roads  Retail size of aftermarket estimated at over $15.6 billion in 2002 (which includes maintenance and repair, and gasoline stations): $9.3 billion in parts and $6.3 billion in services. This is an increase of 5.6 percent over 2001 (DesRosiers Automotive Consultants Inc )

7 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Life Long Learning  New vehicle models are introduced each year  New technology is introduced each year  Success of the business is directly proportional to ongoing professional development

8 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Commitment to Learning…  Strong commitment to career development among industry employees  Employers believe professional development is a key contributor to overall business success

9 The Canadian Automotive Repair and Service Council – Where people, training and technology meet CARS’ Activities  Industry Human Resource Study (Sector Study)  Labour Market Research  Collision Repair IDL Project  National Essential Skills Strategy  Skills Gap & Training Needs Assessment  Research on Internationally Trained Workers  Advanced Technologies Curricula Development  Career Information Kit  National Accreditation Program  Interactive Distance Learning (IDL)  Workplace Mentor/Coach Program

10 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Report on the Human Resource and Training Needs of the Repair and Service Industry

11 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Industry Sector Human Resource Study  For the purposes of the study, the Canadian automotive repair and service sector consists of four sub-sectors:  Automotive Service Repair  Collision Repair  Motorcycle Repair  Parts Wholesaler

12 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Number of Establishments…

13 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Employment by Key Occupation… Source: Statistics Canada. Labour Force Survey data (2004), and Census *Includes automotive parts salespersons. **Includes support staff and all other occupations in the sector.

14 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Age Composition… Statistics Canada

15 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Insufficient Supply of Qualified Staff…

16 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Average Weekly Earnings Compared to Competing Sectors…

17 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Job Satisfaction…

18 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Top 4 Skill Areas Lacking…

19 The Canadian Automotive Repair and Service Council – Where people, training and technology meet  CARS PROJECTS

20 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Interactive Distance Learning  Satellite-based training broadcast daily  Over 150 courses have been developed  Technical and non-technical training for those licensed and working in the industry  Offers two-way interaction between student and instructor

21 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Collision Repair IDL Project – Phase II Project Objective  To make available to the Canadian Collision Repair sector, convenient, cost effective and high quality technical and non-technical training

22 The Canadian Automotive Repair and Service Council – Where people, training and technology meet National Essential Skills Strategy  Examine the essential skills of industry occupations, e.g. reading, document use, computer use related skills  Benchmark the current essential skills levels of the workforce  Identify strategies to integrate essential skill training components to existing curriculum

23 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Essential Skills Profiles Developed…  Customer Relations Specialist (NOC 6421)  Service Sales Advisor (NOC 6421)  Parts Sales Consultant (NOC 6421)  Automotive Mechanical Installers & Servicers (NOC 7443)  Automotive Service Technician (NOC 7321)  Autobody & Collision Damage Repair Technician (NOC 7322)  Automotive Paint Technician (NOC 7322)

24 The Canadian Automotive Repair and Service Council – Where people, training and technology meet National Essential Skills Strategy  Information from essential skill profiles and national benchmarking will be used to: Communicate to stakeholders existing levels and those required –Manufacturers –Education system –Industry re professional development  Additional profiles and assessment tools are being developed under phase II of the project

25 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Professional Development Skills Assessment Tool  Access to needs assessment questions from 34 key automotive industry occupations  Assessment tests are randomly created from over twelve thousand questions  Automatic links to industry’s best available training sources  Available in both French and English  Secure, encrypted participant profiles and result histories online

26 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Career Information Resources  The “Future Is Wide Open” career information kit provides resources for young people, educators, parents and industry. Reference Guide – 45 occupations described Educator’s Guide – Learning activities Industry Presentation Guide – Helpful tips for industry to promote itself CD-ROM and Web Site – interactive tools

27 The Canadian Automotive Repair and Service Council – Where people, training and technology meet National Accreditation Program  College post-secondary motive power programs can apply to challenge the accreditation evaluation process.  Currently there are 27 college programs that have National Accreditation status across Canada

28 The Canadian Automotive Repair and Service Council – Where people, training and technology meet Workplace Mentor/Coach Program  Leadership  Organization  Communication  Coaching  Mentoring  Human Relations  Job Proficiency  Personal Development

29 The Canadian Automotive Repair and Service Council – Where people, training and technology meet International Trained Workers  Research underway to review challenges and success stories  Information Gaps  Recommendations

30 The Canadian Automotive Repair and Service Council – Where people, training and technology meet