Face-to-Face Communication Tactics and Strategies Ragan Communications Steve Crescenzo August 24, 2005.

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Presentation transcript:

Face-to-Face Communication Tactics and Strategies Ragan Communications Steve Crescenzo August 24, 2005

Contact Information Steve Crescenzo N. Hampden Court #2S Chicago, IL 60614

Recent Clients Southwest Airlines Siemens Allstate Insurance McDonalds Social Security Administration Capital One Philips Electronics Pratt & Whitney Cox Communication Boeing IRS Sony Lockheed Martin ComEd Pacific Gas & Electric National Archives Intel Target, Inc. Verizon Wireless

How do employees want information? Web: Information retrieval, search, short news, interactivity, benefits, job functions Timely delivery, short news, link to more information Print: Teaching complicated topics, adding perspective, credibility, portability Face to Face: Communicating change, bad news, day-to-day job information, company direction