All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Gianvero Durly, Craig Walker Product Marketing October 2010 Drive Business Performance through Unified Communications

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 On The Executive Agenda… RESTART the innovation Engine DEFINE a clear path to the future ENGAGE a new Generation of Users DEPLOY new business services RATIONALIZE Costs of Operations ACCELERATE execution 70% 20% 80% 41% up to 20 84%

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Unified Communications The Alcatel-Lucent Portfolio 1

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 “ALU has a comprehensive UC solution portfolio, offering its own native functions in all areas, combined with integration options for a wide range of partners” Bern Elliot, Steve Blood (Gartner, Jul ‘10) One communication core to create true conversations Mobility - core constituent Open standards Unified Management Flexible deployment Voice One Number Contact Center Conferencing & Collaboration VideoMobility UM IM Alcatel-Lucent approach

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Instant Communications: throughout the Enterprise, for all Enterprises IM/PresenceTelephony /PIM (IBM Lotus Notes Microsoft Outlook) /PIM (IBM Lotus Notes Microsoft Outlook) collaboration (IBM Sametime Microsoft Lync) collaboration (IBM Sametime Microsoft Lync) 8600 My Instant Communicator 8600 My Instant Communicator let your processes communicate let your processes communicate Multimedia Conferencing Unified Messaging give voice to web 2.0 apps give voice to web 2.0 apps Instant Communications Suite

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Embedded Mobility: multi-platform Remote Extension8622 MCE Google Android Nokia Eseries Apple iPhone Windows Mobile Mobile Customer Care8600 MIC RIM BlackBerry Mobility Solutions/Devices

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Conferencing and collaboration: an open and versatile platform Office editionEnterprise edition My Teamwork for Sametime My Teamwork for OCS My Instant Communicator Multi-media Multi-device Multi-media Multi-device Conferencing applianceNetwork edition Land Mobile Radio Conferencing & collaboration My TeamWork (ACS)

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Voice Interaction preview Chat Consult Toast Link to CRM UC enabling real Customer Engagement Skills based routing IM and Presence Multimedia interaction Multimedia interaction CRM integration UC Connect / CC Teamer Multi-PBXLocation independenceFull Contact Center engine

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Video – completing the picture Across the enterprise Partners & remote workers

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Addressing the Business Challenges with Alcatel-Lucent 2

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 "What were the 3 biggest improvements your organization experienced after deploying UCC?" Gartner Fall 2009 Benefits of adopting UC – Productivity and Collaboration Customer Service Mobility Collaboration Productivity

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 No one route to business case for UC

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Focusing on the Quantifiable Benefits Potential annual savings range from $2.6M to over $8 million per 1000 employees. Unicomm 2009 Travel Mobile & Teleworking Infrastructure Lower TCO

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Presence, skills, calendar based routing Improved customer services Delivering on the Dynamic Enterprise - Addressing business needs Multimedia Conferencing and customer care New working practices Streamline Processes telemedicine, emergency response, compliance Education

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Open systems and customer experience in a connected world Flexible deployment Cloud CPE Multi-desktop Multi-client Multi-desktop Multi-client Multi-PBX Beyond borders Customer’s choice Social Networking Customer experience Open

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Alcatel-Lucent The choice without compromise for Enterprise Communications 3

All Rights Reserved © Alcatel-Lucent | Presentation Title | 2010 Our Enterprise Business Today Network Infrastructure & Security IP Telephony & Devices Unified Communication & Collaboration Contact Centers & Customer Service Enterprise Offerings Top 50 software provider Strongly positioned for SaaS and Cloud-based deployments 9,500 employees worldwide Global Partner Ecosystem 1.3+ million contact center agent seats 40+ million enterprise telephony lines 20+ million Ethernet ports 3,500 R&D engineers

All Rights Reserved © Alcatel-Lucent | Presentation Title| 2010 Putting communications at the heart of the business  Customer Service  Unified Communication  Back-office  Video  Mobility Restart the innovation engine with unified communications User centric approach engages all user populations Openness and flexibility delivers integration and migration

All Rights Reserved © Alcatel-Lucent | Presentation Title| 2010 Evaluation of this session A

All Rights Reserved © Alcatel-Lucent | Presentation Title| 2010 Evaluation of this session  Please take 2 minutes to fill out the evaluation form, distributed to you by the speaker  Please fill out as title of this presentation: « Business Performance »  Submit the form when leaving the room or put it in one of the boxes that you find everywhere in the venue THANK YOU

All Rights Reserved © Alcatel-Lucent | Presentation Title |