Community pharmacy flu vaccination services- preparing for 2014/15

The London Flu Service 2013/14 Rekha Shah Michael Levitan

How It Began Joint Project – between LPCs and NHS England A Project Team with Appropriate Representation & Expertise  LPC CEOs  Contractors & Pharmacist Clinicians

Development of the Service Service Specification Single London-wide PGD Training Requirements and Competency Assessment IT Software Platform EOI Process Setting up of Appropriate Communication Channels Number of Contractors

What was different about the Service Spec? Inclusion Criteria  Any Eligible Person Living Working or being Educated in London’s 32 Boroughs plus the City of London  All Patient-Facing Healthcare Workers 1ry & 2ry Care  Main Carer for the vulnerable & housebound  Unregistered people  NHSE staff Approved Competency Requirements eg private training providers, previous provision

Marketing NPA  Posters – Delivered Direct for use in Pharmacies and in Libraries, Walk in Centres, Community Centres, Dental Practices etc PR  National & Regional  Local Media  Local networks e.g. LA Websites

Contractor Engagement/Support Operational Guidance LPC Communications Contractor Bulletins – Consistency of Message across Independent, CCA & AIM Sharing Best Practice Learning from the Experience of Others

Patient Experience Patient Satisfaction Survey (ongoing collation)  The increased access was found particularly useful by those who work or find difficult to make appointments  Majority feel very appropriate in pharmacy setting and would use again as well as other similar services  Overwhelming support from users for a pharmacy service such as this

Some Fantastic Patient Quotes “The pharmacist was friendly, informative, professional and efficient. The injection was given within minutes of me coming to the pharmacy- no waiting. And I would certainly return to Pharmacy X for any vaccinations or medical assistance in the future”. "I am so pleased to be able to access this service whenever I am free and without making an appointment or having to take time off work”. “The pharmacist was fantastic, fully explained the procedure and any possible side effects, clearly cared about my well being and was open to answer any questions. She was terrific when doing the injection as I am terrified of needles and offered any help and advice on other services that I could benefit from. I will definitely come back to the pharmacy again next year.”

Some Headline Results London Pharmacy Flu Service Delivered:  70,000 total vaccinations  55% of activity in the <65’s ‘at risk’ groups  24% of pregnant women getting vaccinated in London had the jab in a pharmacy  17% of all vaccinations were for chronic respiratory disease patients  14% were for diabetics

Contact Details Rekha Shah – CEO, Pharmacy London   / Michael Levitan – Treasurer, Pharmacy London   / 0592