1 EMOTIONAL INTELLIGENCE It is with the heart that one sees rightly; what is essential is invisible to the eye. It is with the heart that one sees rightly; what is essential is invisible to the eye. Antoine De Saint- Exupery, The Little Prince

2 What is emotion ? Any agitation or disturbance of mind, feeling, passion; any vehement or excited mental state. Any agitation or disturbance of mind, feeling, passion; any vehement or excited mental state. Oxford Dictionary Anger, sadness, fear, enjoyment, love, surprise, disgust, shame Anger, sadness, fear, enjoyment, love, surprise, disgust, shame Feeling your emotions isn’t a sign of weakness. Feeling your emotions isn’t a sign of weakness.

3 Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that is not easy. Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that is not easy. -Aristotle -Aristotle

4 I.Q. (Intelligence Quotient) A number that shows the rating of a person's intelligence. It is found by dividing the mental age, as shown in tests, by the actual age (16 is the largest age used) and multiplying it by 100. A number that shows the rating of a person's intelligence. It is found by dividing the mental age, as shown in tests, by the actual age (16 is the largest age used) and multiplying it by 100. Intelligence Test Intelligence Test Any test used to measure mental development. Most intelligence tests include tasks involving memory, reasoning, definitions, numerical ability, and recalling facts. Any test used to measure mental development. Most intelligence tests include tasks involving memory, reasoning, definitions, numerical ability, and recalling facts.

5 What Is EI? E. I. (as defined by World Book): the ability to understand oneself and to empathize with others. Ex. The phrase emotional intelligence was coined to describe qualities like understanding one's own feelings and the regulation of emotion in a way that enhances living.

6 MODEL’S The Mayer-Salovey The Mayer-Salovey Goleman Goleman The Mayer-Salovey Model The Mayer-Salovey model defines emotional intelligence as the capacity to understand emotional information and to reason with emotions. The Mayer-Salovey model defines emotional intelligence as the capacity to understand emotional information and to reason with emotions.

7 The Mayer-Salovey They divide emotional intelligence abilities into four areas -- in their four branch model: The capacity to accurately perceive emotions. The capacity to accurately perceive emotions. The capacity to use emotions to facilitate thinking. The capacity to use emotions to facilitate thinking. The capacity to understand emotional meanings. The capacity to understand emotional meanings. The capacity to manage emotions. The capacity to manage emotions.

8Goleman Goleman adopted Salovey's definition which divides emotional intelligence into the following five emotional competencies: The ability to identify and name one's emotional states The ability to identify and name one's emotional states The capacity to manage one's emotional states The capacity to manage one's emotional states The ability to enter into emotional states associated with a drive. The ability to enter into emotional states associated with a drive. The capacity to read, be sensitive to, and influence other people's emotions. The capacity to read, be sensitive to, and influence other people's emotions. The ability to enter and sustain satisfactory interpersonal relationships. The ability to enter and sustain satisfactory interpersonal relationships.

9 Measures of Emotional Intelligence There are two methods of measuring Emotional Intelligence Self-report measures of EI Self-report measures of EI Ability-based measures of EI Ability-based measures of EI

10 Self-report measures of EI The Emotional Intelligence Appraisal measures: Personal competence Personal competence –Self-Awareness –Self-Management Social competence Social competence –Social Awareness Relationship Management Relationship Management -Using awareness of one's own emotions -Using awareness of one's own emotions

11 Ability-based measures of EI Experiential Area Experiential Area Perceiving Emotions BranchPerceiving Emotions Branch Facilitating Thinking BranchFacilitating Thinking Branch Strategic Area Strategic Area Understanding Emotional Meaning BranchUnderstanding Emotional Meaning Branch Managing Emotions BranchManaging Emotions Branch

12 Your attitude is the primary measure of emotional intelligence  Gratitude  Self-Awareness  Adaptations  Optimism

13 Some facts “ IQ gets you the interview. EQ gets you the job. ” “ IQ gets you the interview. EQ gets you the job. ” Without EQ, IQ will always fall short. Without EQ, IQ will always fall short. Misconceptions : EI does not merely mean “ being nice. ” Misconceptions : EI does not merely mean “ being nice. ”

14 EI refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships. EI refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships. Daneil Goleman

15 Emotional Hijacking Life is a comedy for those who think and a tragedy for those who feel. Life is a comedy for those who think and a tragedy for those who feel. Horace Walpole Horace Walpole

16 Emotional Blankness Emotional flatness called alexithymia Emotional flatness called alexithymia a for “lack” a for “lack” lexis for “word” lexis for “word” thymos for “emotion” thymos for “emotion”

17 Two Different Kinds of Intelligence Rational - thinks Rational - thinks Emotional - feels Emotional - feels Harmonize head and heart …

18 Intelligence IntellectualEmotional

19 Five domains of EI Knowing one’s emotions Managing emotions Motivating oneself Recognizing emotions in others Handling relationships Salovey

20 The Components of EI Personal competence Personal competence These competencies determine how we manage ourselves. These competencies determine how we manage ourselves. Social competence Social competence These competencies determine how we manage others. These competencies determine how we manage others.

21 Personal Competence Self-awareness Self-awareness Knowing one ’ s internal states, preferences, resources and intuitions. Knowing one ’ s internal states, preferences, resources and intuitions. Emotional Awareness Emotional Awareness Accurate Self-assessment Accurate Self-assessment Self-confidence Self-confidence

22 Personal Competence Self-regulation Managing one ’ s internal states, preferences and resources. Managing one ’ s internal states, preferences and resources. Self-control Self-control Trustworthiness Trustworthiness Conscientiousness Conscientiousness Adaptability Adaptability Innovation Innovation

23 Personal Competence Motivation Emotional tendencies that guide or facilitate reaching goals. Emotional tendencies that guide or facilitate reaching goals. Achievement Drive Achievement Drive Commitment Commitment Initiative Initiative Optimism Optimism

24 Social Competence Social skills Adeptness at inducing desirable results from others. Adeptness at inducing desirable results from others. Influence Influence Communication Communication Conflict Management Conflict Management Leadership Leadership Change Catalyst Change Catalyst Building Bonds Building Bonds

25 Social Competence Empathy Awareness of others ’ feelings, needs and concerns. Awareness of others ’ feelings, needs and concerns. Understanding Others Understanding Others Developing Others Developing Others Service Orientation Service Orientation Leveraging Diversity Leveraging Diversity Political Awareness Political Awareness

26 Behavioral Skills Non Verbal Eye contact Eye contact Facial expressions Facial expressions Tone of voice Tone of voice Gesture Gesture

27 Behavioral Skills Verbal Clear request Responding effectively to criticism Resisting negative influence Listening / Helping others

28 Emotional Intelligence at work Better emotional self-awareness Better emotional self-awareness Less aggressive behavior Less aggressive behavior Better frustration tolerance Better frustration tolerance Better anger management Better anger management Reduced stress levels Reduced stress levels Able to focus on task Able to focus on task Improved empathy Improved empathy Understanding others perspective Understanding others perspective