THE VALUE OF IT CERTIFICATION: PERSPECTIVES FROM STUDENTS AND IT PERSONNEL Mohammad A. Rob & Auklesh Roy

Introduction Significant growth and attention to IT Certifications over the past few years. Significant growth and attention to IT Certifications over the past few years. IT magazines like Computerworld, Certification, and NetworkWorld have been suggesting that IT certifications can boost a candidate’s profile to land a job, promotion or salary increase. IT magazines like Computerworld, Certification, and NetworkWorld have been suggesting that IT certifications can boost a candidate’s profile to land a job, promotion or salary increase. University of Houston Clear Lake

Introduction IT graduates are finding that in addition to a degree, they need experience - which cannot be achieved by fresh graduates. IT graduates are finding that in addition to a degree, they need experience - which cannot be achieved by fresh graduates. Research suggest that getting certified is the best way to prove technical skills and get attention to hiring managers. Research suggest that getting certified is the best way to prove technical skills and get attention to hiring managers. Educationists have been suggesting to integrate IT certifications into traditional computing curricula in colleges and universities; however, few have done so. Educationists have been suggesting to integrate IT certifications into traditional computing curricula in colleges and universities; however, few have done so. University of Houston Clear Lake

Introduction The MIS program at the University of Houston- Clear Lake (UHCL) has integrated IT certifications in several of its graduate core courses. The MIS program at the University of Houston- Clear Lake (UHCL) has integrated IT certifications in several of its graduate core courses. We briefly discuss the steps of integration, issues encountered by the faculty members, and the results of integration from the viewpoints of past and present students. We briefly discuss the steps of integration, issues encountered by the faculty members, and the results of integration from the viewpoints of past and present students. University of Houston Clear Lake

Why Certified? Many government agencies now require personnel to hold one or more IT certifications. Many government agencies now require personnel to hold one or more IT certifications. Certification establishes a standard of competency in specific IT areas and job roles in a company. Certification establishes a standard of competency in specific IT areas and job roles in a company. It provides a greater sense of confidence in graduates’ abilities and a measure of professional expertise. It provides a greater sense of confidence in graduates’ abilities and a measure of professional expertise. University of Houston Clear Lake

An Overview of IT Certification Industry Almost all IT companies and organizations offer certifications for their products or services. Almost all IT companies and organizations offer certifications for their products or services. There are several thousand certifications and millions of people are certified worldwide. There are several thousand certifications and millions of people are certified worldwide. GoCertify.com provides an alphabetic listing of vendors offering certifications: Apple, Cisco, Google, HP, IBM, IEEE, Linux, Oracle, McAfee, Microsoft, Nortel, Novell, PayPal, PMI, SAP, SAS, SEI, Teradata and etc. GoCertify.com provides an alphabetic listing of vendors offering certifications: Apple, Cisco, Google, HP, IBM, IEEE, Linux, Oracle, McAfee, Microsoft, Nortel, Novell, PayPal, PMI, SAP, SAS, SEI, Teradata and etc. University of Houston Clear Lake

An Overview of IT Certification Industry IT certifications can be divided into two general groups: vendor-specific and vendor-neutral. IT certifications can be divided into two general groups: vendor-specific and vendor-neutral. Certifications related to products and services of IT companies such as Microsoft, Cisco, Oracle, and Novell are in the first group. Certifications related to products and services of IT companies such as Microsoft, Cisco, Oracle, and Novell are in the first group. Those related to IT professions such as project management, security, and business intelligence offered by organizations such as CompTIA, (ISC)², PMI, and SEI are in the second group. Those related to IT professions such as project management, security, and business intelligence offered by organizations such as CompTIA, (ISC)², PMI, and SEI are in the second group. University of Houston Clear Lake

Demanding Certifications Microsoft Certified Solution Expert (MCSE) Microsoft Certified Solution Expert (MCSE) Microsoft Certified Solutions Developer (MCSD) Microsoft Certified Solutions Developer (MCSD) PMI: Project Management Professional (PMP) PMI: Project Management Professional (PMP) Cisco Certified Network Associate (CCNA) Cisco Certified Network Associate (CCNA) Oracle Certified Professional (OCP) Oracle Certified Professional (OCP) CompTIA: A+ certification CompTIA: A+ certification (ISC)2: Certified Information Systems Security Professional (CISSP) (ISC)2: Certified Information Systems Security Professional (CISSP) University of Houston Clear Lake

Integration of IT Certifications at the MIS UHCL Certifications from Microsoft, Oracle, and Cisco are implemented into MIS courses over six years. Certifications from Microsoft, Oracle, and Cisco are implemented into MIS courses over six years. It is also part of the Quality Assurance of Learning requirement of AACSB. It is also part of the Quality Assurance of Learning requirement of AACSB. A maximum of 10% of overall grade comes from the certification score. A maximum of 10% of overall grade comes from the certification score. Certification materials are integrated within the course curriculum. Certification materials are integrated within the course curriculum. All certifications are completed within a semester. All certifications are completed within a semester. University of Houston Clear Lake

Latest List of IT Certifications Implemented in MIS Program University of Houston Clear Lake Course Name LevelCompany Exam Number and/or Name Advanced Internet Applications UGMicrosoft Exam : Programming in HTML5 with JavaScript Advanced Spreadsheet Applications UGMicrosoft Exam : Microsoft Office Excel 2010 Advanced Database Applications UGMicrosoft Exam : Microsoft Office Access 2010 Advanced Visual Basic Programming GMicrosoft Exam : Windows Applications Develop. with.NET 3 Microsoft Exam : Software Development Fundamentals Advanced Internet Applications GMicrosoft Exam : Web Applications Development with.NET 4 Information Systems Project Management GMicrosoft Exam : Microsoft Project 2010, Managing Projects Advanced Database Applications GOracle Exam 1Z0-147: Introduction to Oracle 9i: SQL Oracle Database Administration GOracle Exam 1z0-052: Oracle Database 11g Administrator Certified Advanced Computer Networking GCISCO CCNA: Cisco Certified Network Associate Information Systems Audit and Security GISACA CISA: Certified Information Systems Auditor Management of Information Technology GITIL Foundation Certificate in IT Service Management

Challenged Encountered and Success Story! No overall plan of implementation. No overall plan of implementation. Some faculty members showed resentment. Some faculty members showed resentment. Too many certifications implemented at the beginning. Too many certifications implemented at the beginning. Enthusiastic faculty members implemented sequence of certifications, but gave up soon. Enthusiastic faculty members implemented sequence of certifications, but gave up soon. Biggest challenge: Certifications change too often like the technology almost every two years. Biggest challenge: Certifications change too often like the technology almost every two years. But all faculty members are certified themselves. But all faculty members are certified themselves. University of Houston Clear Lake

Perspective from IT Professionals & Students Surveyed past and present students about the value of IT certification and satisfaction in their preparation from our MIS program. Surveyed past and present students about the value of IT certification and satisfaction in their preparation from our MIS program. A 10-question survey was posted in SurveyMonkey.com and distributed through social media, and web links. A 10-question survey was posted in SurveyMonkey.com and distributed through social media, and web links. Eight-four students completed the survey. Eight-four students completed the survey. University of Houston Clear Lake

Result: Can IT Certification Build a Better Career?

Result: University of Houston Clear Lake Number of Certifications held by the Number of People Number of Certifications Average No. of People Only the people who have one or more certifications are used in Average calculation. Only the people who have one or more certifications are used in Average calculation. There are 44 new students, but almost all value certification. There are 44 new students, but almost all value certification.

Result: University of Houston Clear Lake Number and Percent of People Holding Various Certifications Type of Certification % of People No. of People Oracle (PL/SQL Expert, OCA, OCP, etc.) 70%25 Microsoft MCTS (70-511, , etc.) 61%22 Cisco (CCENT, CCNA, CCNP, CCDA, etc.) 31%11 Novell14%5 Others: 16 people hold certifications such as MCP, ITIL, EXIN, SCJP, SAP, IBM DB2, GIS, Scrum Master Certified, Salesforce ADM 201, ADM 401, Workday and HCM. These are obtained by working people.

Result: University of Houston Clear Lake Number of Certifications One Should Hold Number of Certifications Average No. of People

Result: University of Houston Clear Lake Preferred Certifications by the Respondents First Choice No. of People Total Responded Oracle (SQL, PL/SQL, SQL Expert) Microsoft (MCSA, MCSD, MCTS,.NET, C#) 19 Cisco (CCNA, CCNP) 15 Others: ITIL, BW, SAP, PMP, CAPM 7 Note: Second and Third choices are similar as well.

Result: University of Houston Clear Lake Did you know about the IT Certification program before joining MIS department?

Result: University of Houston Clear Lake Do you believe that IT certifications in the MIS program prepared you as a better candidate for IT career? YesNo Do not Know 75%5%20%

Result: Overall How satisfied are you about the preparation of Certification Exams provided by the MIS Program? University of Houston Clear Lake

Result: Student Comments & Suggestions Certifications help an individual to add value to his or her profile besides gaining knowledge. Certifications help an individual to add value to his or her profile besides gaining knowledge. These help a person to be unique when he/she is among a group of people or when he/she attends an interview. These help a person to be unique when he/she is among a group of people or when he/she attends an interview. Certification is good for anyone with an IT career and I think it gives an idea about someone’s future or career. Certification is good for anyone with an IT career and I think it gives an idea about someone’s future or career. University of Houston Clear Lake

Result: Student Comments & Suggestions It is really a good idea for the MIS program to include certifications in its program. This program gives an awareness of all areas where an IT professional needs to have. It is really a good idea for the MIS program to include certifications in its program. This program gives an awareness of all areas where an IT professional needs to have. MIS Certification preparation at UHCL provides one with structured and focused training. You really get to learn the material instead of just focusing on the test. MIS Certification preparation at UHCL provides one with structured and focused training. You really get to learn the material instead of just focusing on the test. University of Houston Clear Lake

Result: Student Comments & Suggestions Do not make the Certifications as part of the course grade or do not require them to be taken by the end of the semester. Allow an additional month after the semester to really prepare for the exams. Do not make the Certifications as part of the course grade or do not require them to be taken by the end of the semester. Allow an additional month after the semester to really prepare for the exams. Certification has value when we do it in one field and gain more knowledge in that one. There is no use having many certifications and have zero knowledge. Certification has value when we do it in one field and gain more knowledge in that one. There is no use having many certifications and have zero knowledge. University of Houston Clear Lake

Conclusion We have discussed the value of IT certification in perspective of student preparation for future IT career. We have discussed the value of IT certification in perspective of student preparation for future IT career. Literature says it gives a competitive advantage in the job market with an educational degree. Literature says it gives a competitive advantage in the job market with an educational degree. Educationists have suggested to implement IT certifications in the computing curricula. Educationists have suggested to implement IT certifications in the computing curricula. MIS program at UHCL integrated several IT certifications into various courses. MIS program at UHCL integrated several IT certifications into various courses. University of Houston Clear Lake

Conclusion A survey of past and present students shows that almost all students believe that IT certification can help them build a better career. A survey of past and present students shows that almost all students believe that IT certification can help them build a better career. Certifications from Oracle, Microsoft and Cisco are found to be prevalent among the students and desired by them as well. Certifications from Oracle, Microsoft and Cisco are found to be prevalent among the students and desired by them as well. The majority of the respondents also suggested that one should have about three IT certifications. The majority of the respondents also suggested that one should have about three IT certifications. University of Houston Clear Lake

Conclusion Survey also shows that about two-thirds of the students knew about the certification program before joining the university. Survey also shows that about two-thirds of the students knew about the certification program before joining the university. It also shows that the majority of the students have been satisfied the way they are being prepared for the certification exams. It also shows that the majority of the students have been satisfied the way they are being prepared for the certification exams. University of Houston Clear Lake

Final Conclusion We can conclude that educationists who have been facing the dilemma of whether or not to adapt IT certifications in their computing curricula, should take the steps and do so. We can conclude that educationists who have been facing the dilemma of whether or not to adapt IT certifications in their computing curricula, should take the steps and do so. It may not be a smooth ride at the beginning, but once few hurdles are crossed, faculty members will find satisfaction through student success stories as well as their own professional achievements. It may not be a smooth ride at the beginning, but once few hurdles are crossed, faculty members will find satisfaction through student success stories as well as their own professional achievements. It will attract new students in the program and they will be ready for the job market with the latest technological knowledge. It will also keep IT departments up to the par with IT industries. It will attract new students in the program and they will be ready for the job market with the latest technological knowledge. It will also keep IT departments up to the par with IT industries. University of Houston Clear Lake