Effective Communication Skills

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Presentation transcript:

Effective Communication Skills

Overview Why is this important What does it mean Types of communication skills Explore each of the 4 keys skills Get that job Questions

Why is this important? Number one skill employers look for when recruiting staff Confederation of British Industry Impacts upon outcomes – degree classification, job outcome, social interaction

What does it mean? An act by which one gives or receives information Intentional or unintentional Can be achieved using a variety of modes

Over to you…… In pairs find out about your partner Studying, goals, greatest achievements 5 minutes each and then swap Introduce your partner to the group

Types of communication skills Written Verbal Non verbal Listening

Listening Maintain eye contact Do not interrupt Build rapport Clarifies situation Do not make assumptions Ask questions

Written communication skills Application forms CV Cover letters Reports

Get That Job http://employability.uelconnect.org.uk/pages/applying_for_jobs/0/applying_for_jobs.html

Verbal communication skills

Techniques for verbal communication skills Speak clearly Adapt to suit audience Pitch, tone and speed Eye contact Non verbal cues Prepare - confidence Breathe!

The statistics How do we judge people when we first meet them? 55% on how we look 38% on how we sound Only 7% on what we say

Posture and eye contact Non verbal 55% Posture and eye contact Facial expression Gestures Appearance

Non verbal communication skills http://www.maximumadvantage.com/nonverbal-communication/non-verbal-communication-demonstration.html http://www.youtube.com/watch?v=Ks-_Mh1QhMc

Effective communication techniques http://bis-confidencecoaching.com/verbal-communication-using-effective-communication-techniques/

Useful websites www.uel.ac.uk Information on UEL www.uel.ac.uk/eet - for information on EET http://employability.uelconnect.org.uk/ - for info on applications, CVs, interviews, standing out from the crowd www.prospects.ac.uk – general employability advice

Questions

Raksha Mehta eet@uel.ac.uk www.uel.ac.uk/eet 0208 223 2424 Thank you Raksha Mehta eet@uel.ac.uk www.uel.ac.uk/eet 0208 223 2424