COMMUNITY STRATEGIES: SHARED LIVING - MA Comprehensive Program Review March 28, 2014

43% growth since last CPR Successfully placed 3 clients within three days of receiving referrals, (2 clients were homeless). 61% (14 out of 23) of the clients are competitive employed 7 out 23 clients are in day programs 2

 Performance Evaluations  Recruiting Providers  Managing Growth 3

STAFFING 4 Staff Turnover Rates Staff Retention Rates Performance Evaluations Staff Training

OVERDUE PERFORMANCE EVALUATIONS  Last CPR, Shared Living Turnover Rate was 11.4% compared to the 24% rate for CSMA  Retention Rates for CSMA, CSNH, and CRJ Overall for 6/30/13 = not available Overdue Evaluations as of 1/31/2014 August 2013 – January 2014FTPT CS Shared Living14 Last CPR October 2012 – March 2013 Overdue Evaluations as of March 31, 2013 FTPT CS Shared Living02 Data obtained from HR Department & HR Personnel Summary STAFF TURNOVER RATE 2/1/2013 – 1/1/ STAFF RETENTON RATE

STAFF TRAINING HOURS Data obtained from CS Shared Living and HR E-Learning Report  A total of 290 training hours or 37.8 hours/per job coach over six months.  Last CPR, a total of 68.5 training hours or 10.2 hours/per job coach over six months 6

CLIENT RELATED Client Count Site Visits conducted by Staff Clinical Hours Community Volunteer Activities 7

 Average of 20.3 clients per month. This is a 47% increase from the last CPR  Last CPR: Average of 13.8 clients each month over six months (October 2012 – March 2013) Data obtained from CS Shared Living 8

 A total of 143 site visits; This is a 49% increase from last CPR.  Last CPR: a total of 96 site visits over six months (October 2012 – March 2013) Data obtained from CS Shared Living 9

CLINICAL HOURS Average Per Client Per Month (August 2013 – January 2014)  Average of 0.4 individual and 0.9 group clinical hours per client each month; total of 1.3 clinical hours per client each month or 7.8 clinical hours over six months (Average of clients per month)  Last CPR, average of 1.0 individual and 0.8 group clinical hours per client each month; total of 1.8 clinical hours per client each month or 10.8 clinical hours over six months (Average of 13.8 clients per month)  A total of hours: 43.8 individual (45% decrease from last CPR) and 111 group clinical hours (73.4% increase from last CPR)  Last CPR, total of 144 hours: 80 individual and 64 group clinical hours Data obtained from CS Shared Living 10

COMMUNITY VOLUNTEER ACTIVITIES Average number of activities per client per month Total Activities Per Month October 2012 – March 2013 October: 98January: 105 November: 90February: 110 December: 110March: 105 Data obtained from CS Shared Living Total Activities Per Month August 2013 – January 2014 August: 120November: 122 September 124December: 125 October: 127January : 128  Total of 746 community volunteer activities over six months (This is a 20.7% increase from last CPR)  6.1 activities per client per month; Average of 20.3 clients per month Last CPR:  Total of 618 community volunteer activities over six months; 7.5 activities per client per month. Average of 13.8 clients per month 11

More site visits required Get better at deploying SL workers across CS programs Performance Reviews Interview clients about staff Do spot checks (and catch them doing the right things) Conduct survey with employers Use performance management (IDP) goals to measure them by Improve recruitment of home providers Write up criteria for home providers (task completed) Add Shared Living to the MMRs Training of providers and provider evaluations What have we learned from unsuccessful clients/placements 12