© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 1 Third Edition Chapter 5 Windows XP Professional McGraw-Hill

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 2 Learning Outcomes Describe Windows XP Professional benefits and features Install and configure Windows XP Professional Manage Windows XP Professional Secure Windows XP Professional Troubleshoot common Windows XP Professional problems

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 3 Windows XP Overview Windows XP Editions – Windows XP Professional – Windows XP Home Edition – Windows XP Media Center Edition – Windows XP Tablet PC Edition – Windows XP Embedded – Windows XP 64-bit Edition

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 4 The Windows XP desktop (with the default Bliss wallpaper

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 5 Windows XP Overview The End of the Road for Windows XP – October 22, 2010: last day to buy PC with XP installed – One year after introduction of Windows 7 – July 13, 2010: supported ended for SP2 – April 2014: support ends for SP3 – 64-bit version did not have a third service pack

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 6 Windows XP Overview Windows XP’s Features & Benefits – Easy-to-use Desktop – Security – Stability and Compatibility – Recovery Tools Last Known Good (LKG) Configuration Task Manager Recovery Console Safe Mode Device Manager System Restore Automated System Recovery (ASR)

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 7 A shortcut for the AVG program

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 8 Figure 5-1 The Windows XP Start menu

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 9 Figure 5-2 The Windows XP All Programs menu

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 10 Figure 5-3 Select “List my most recently opened documents” on the Advanced page of the Customize Start menu dialog box

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 11 Figure 5-4 The Compatibility page allows you to select settings that enable an older program to run

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 12 Check out your file system

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 13 Installing Windows XP Preparing to Install Windows XP – Prepare the computer Verify computer meets hardware minimums Verify hardware compatibility Consider creating a virtual machine for the installation

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 14 Table 5-1

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 15 Installing Windows XP Preparing to Install Windows XP (cont.) – Clean Installation Avoid inheriting problems from a previous installation If necessary, have Windows Setup repartition and format the disk to ensure all is clean, including the MBR Downside: a manual clean installation is a lot of work because you need to install all the necessary programs and configure it

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 16 Installing Windows XP Preparing to Install Windows XP (cont.) – Scripted Installation Clean installation variation Used in large organizations where many desktops are identical Training and time to configure and test required

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 17 Installing Windows XP Preparing to Install Windows XP (cont.) – Image Clean installation variation Image is an exact duplicate of an entire hard drive including OS and all installed software Also used in large organizations where many desktops are identical Imaging software – Symantec’s Norton Ghost – Paragon’s Hard Disk Manager

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 18 Installing Windows XP Preparing to Install Windows XP (cont.) – Preparing to Boot into Windows XP Setup Windows XP CD is bootable Over-the network installation requires preparation – Copy contents of the i386 folder (from CD) to network – Boot up client computer, connect to network share, run WINNT.EXE

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 19 Installing Windows XP Preparing to Install Windows XP (cont.) – Registration versus Activation Registration – Optional – Owner information Activation – Microsoft Product Activation (MPA) – Combats software piracy – Mandatory within 30 days of installing Windows How to Activate – Automated online – Verbally over the phone

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 20 The activate Windows XP reminder balloon message

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 21 Figure 5-5 Activation will take just seconds with an Internet connection

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 22 Installing Windows XP Preparing to Install Windows XP (cont.) – Reactivation Changes to hardware detected during recalculations of the hardware hash If one of the components from which the hardware hash was generated is replaced or significantly changed, it will require reactivation You may need to call Microsoft and explain the need to reactivate Installing on a second computer triggers reactivation

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 23 Installing Windows XP Getting Down to Business: The Installation – Windows Setup wizard will guide users through the process – Manual, clean installation takes about an hour – The installation program will wait for user input if it is required

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 24 Step-by-Step 5.01 Installing Windows XP Professional Installing Windows XP

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 25 Post-Installation Tasks Verifying Network Access – Verify communication with other computers – Open My Network Places and see if other computers are visible Install Virtual Machine Additions (if applicable) Install Updates

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 26 Figure 5-6 Osborne work group with one computer showing

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 27 Figure 5-7 Microsoft Windows Network with three work groups or domains showing

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 28 Figure 5-8 Microsoft Virtual PC 2007 installing Virtual Machine Additions

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 29 Figure 5-9 Windows Update balloon message

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 30 Figure 5-10 Choosing to enable automatic updates

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 31 Figure 5-11 Continue updating until there are no more updates to install

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 32 Managing Windows XP Professional Creating New Partitions in Windows XP – If you did not use entire physical disk – If you add another hard drive – Good partitioning strategy One partition for the OS and installed applications One partition for data

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 33 Managing Windows XP Professional Creating New Partitions in Windows XP (cont.) – Create a partition Log on as an administrator Open Computer Management console Open Storage node and click Disk Management Unpartitioned space is labeled “Unallocated” Recommendation: change optical drive letter Use New Partition wizard to partition space

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 34

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 35

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 36

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 37

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 38 Managing Windows XP Professional Installing and Removing Applications – Most applications have installation programs – Use a program’s uninstall if available – If no uninstall, use Add or Remove Programs

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 39 Figure 5-12 Add or Remove Programs

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 40 Managing Windows XP Professional Managing Windows XP Components – To add or remove a Windows component, use the Windows Components wizard from the Add or Remove Programs applet in Control Panel – To add Windows components you will need the CD or a location where the source files are located – No CD needed to remove Windows components

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 41 Add or Remove Components wizard showing the details of accessories and utilities

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 42 Managing Windows XP Professional Preparing the Desktop for Users – Customizing Display Settings Set screen resolution in Display applet

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 43 Step-by-Step 5.02 Using the Display Applet Managing Windows XP Professional

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 44 Managing Windows XP Professional Adding a Local Printer – Attach a physical printer – Install the correct driver (creating a printer) – Both plug-and-play and non-plug-and-play – Use Add Printer Wizard for a non-plug-and-play printer

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 45 Add Printer wizard

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 46 Managing Windows XP Professional Simple File Management in Windows XP – Organizing data files using Windows Explorer – Configure Windows Explorer to your preferences – Customize view by clicking the folder icon (toggle) – The Windows XP Default File Hierarchy Windows folder contains the Windows installation Documents and Settings folder

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 47 Figure 5-13 Windows Explorer displaying the task pane

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 48 Figure 5-14 Windows Explorer displaying the folders pane

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 49 Figure 5-15 The default folder hierarchy for Windows XP

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 50 Figure F-16 Each user has a folder with the user’s logon name

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 51 Figure F-17 The My Documents shortcut on the Start menu

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 52 Managing Windows XP Professional Simple File Management in Windows XP (cont.) – Naming Folders and Files Short and meaningful – Example: Jane\M-H\2011 Creating the folder structure – Open My Documents – Right-click right pane – Select New | Folder – Enter new name

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 53 Create a new folder

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 54 Create a folder structure to organize your files

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 55 Securing Windows XP Professional Required Logon – Logon is mandatory – User account in a security accounts database Local accounts database or Network-based security database (Active Directory) – Automatic logon Defeats security of required logon Not secure – only OK if no security needed

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 56 Securing Windows XP Professional NTFS – File and folder permissions Access control list (ACL) Access control entry (ACE) View on Security tab of Properties – File and folder encryption

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 57 Securing Windows XP Professional Code Signing/Driver Signing – Digital Signature – Drive signing

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 58 Figure 5-18 Signed network card driver

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 59 Securing Windows XP Professional Windows XP Account Management – If computer is member of domain, account management at domain level – If computer is stand-alone or member of work group, account management is at the computer level

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 60 Securing Windows XP Professional Windows XP Account Management (cont.) – Simple Account Management in Windows XP Professional User Accounts Control Panel Applet – Hides the complete list of accounts – Computer administrator account type = member of local Administrators group – Limited account = member of Local Users group and NOT a member of local Administrators group – Guest account for users who do not have local accounts

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 61 Windows XP Professional User Accounts

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 62 Securing Windows XP Professional Windows XP Account Management (cont.) – Advanced Account Management Computer Management console | Local Users and Groups – Used by knowledgeable administrator – Reveals all existing users and groups – Right-click My Computer and select Manage – Also in All Programs | Administrator Tools

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 63 Figure 5-19 The Windows XP Computer Management console

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 64 Securing Windows XP Professional Windows XP Account Management (cont.) – Creating a New User Create one limited account Create an additional account that is a member of the local Administrators group (in addition to Administrator) Windows XP Professional makes this mandatory Create a Password Reset Disk

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 65 Step-by-Step 5.03 Creating User Accounts and a Password Reset Disk in Windows XP Managing Windows XP Professional

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 66 Securing Windows XP Professional Applying Security to Files, Folders, and Printers – Securing Files and Folders on an NTFS Drive Permissions Assigned to Personal Folders NTFS Permission Inheritance Inherited through folder hierarchy Cannot alter inherited permission Block inheritance and assign new permission

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 67 Figure 5-20 The list of permissions for a folder

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 68 Step-by-Step 5.04 Viewing Permissions on Personal Folders Managing Windows XP Professional

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 69 Securing Windows XP Professional Applying Security to Files, Folders, and Printers (cont.) – Combining NTFS and Share Permissions Authentication (logon) Share authorization NTFS authorization

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 70 Accessing an NTFS file or folder through a network share

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 71 Securing Windows XP Professional Applying Security to Files, Folders, and Printers (cont.) – NTFS File and Folder Encryption Encrypting File System (EFS) Encrypting a File or Folder Decrypting Files and Folders

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 72 Accepting the default will encrypt the current and future contents of a folder

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 73 The warning message when encrypting a file

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 74 Securing Windows XP Professional Applying Security to Files, Folders, and Printers (cont.) – Securing a Local Printer Printer permissions – Print — Permission to send documents to the printer. – Manage Printer — This permission includes the print permission plus permission to pause and restart the printer, change spooler settings, share the printer, assign printer permissions, and change printer properties – Manage Documents — Permission to pause, resume, restart, cancel, and rearrange the order of documents submitted by all users. This permission does not include the print or manage printer permission

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 75 Securing Windows XP Professional Applying Security to Files, Folders, and Printers (cont.) – Securing a Local Printer Default permissions – Everyone can print – Creator Owner has Manage Documents permission – Power Users and Administrators are assigned all of the permissions Administrator can assign more restrictive permissions

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 76 Figure 5-21 The Advanced button on the printer properties page shows printer permission details

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 77 Troubleshooting Common Windows XP Problems Where to Find Help – The Windows XP Help and Support program – Microsoft’s TechNet site at – The broader Microsoft site at – An Internet search engine, such as

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 78 The Help and Support Center should be the first place you look for answers

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 79 Troubleshooting Common Windows XP Problems Perform Proactive Maintenance Tasks – Create Backups and Automated System Recovery Disks Do it often Do it right Use Backup Utility to backup files Use Backup Utility to create ASR disks

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 80 Figure 5-22 The Automated System Recovery wizard will walk you through the creation of an ASR disk set

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 81 Step-by-Step 5.05 Explore the Backup Program (NTBACKUP) Managing Windows XP Professional

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 82 Troubleshooting Common Windows XP Problems Perform Proactive Maintenance Tasks (cont.) – Create Restore Points for System Restore Preserves OS and program settings at points in time Some restore points are created automatically User may create one at any time using System Restore To restore to a restore point, select Restore My Computer to An Earlier Time Manage System Restore in the System Restore page of the System Properties dialog box

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 83 Figure 5-23 Selecting a restore point

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 84 System Restore settings

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 85 Troubleshooting Common Windows XP Problems The Blue Screen of Death (BSOD) – Preparing for Stop Errors in Windows XP Write an Event to the System Log Send an Administrative Alert Automatically Restart Writing Debugging Information

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 86 The default System Failure settings on the Startup and Recovery page

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 87 Troubleshooting Common Windows XP Problems Troubleshooting a Stop Error – Record the Stop error message from the screen or from the System log – Select a string from the error message and use this in a search of support.microsoft.com – Read information on how to discover the cause and apply suggested solutions – Apply solutions

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 88 Troubleshooting Common Windows XP Problems An Old Application Will Not Run – Worked OK in older Windows – Does not perform correctly in Windows XP – Experiment with setting compatibility options

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 89 The Program Compatibility wizard walks you through assigning settings to allow an older program to run under Windows XP

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 90 Figure 5-24 Use the Compatibility page to make manual settings

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 91 Chapter 5 Summary LO 5.1 Windows XP Overview – The Windows XP editions include: Windows XP Professional Windows XP Home Edition Windows XP Media Center Edition Windows XP Tablet PC Edition Windows XP Embedded Windows XP 64-bit Edition

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 92 Chapter 5 Summary LO 5.1 Windows XP Overview (cont.) – Windows XP Professional features and benefits include Security, including the required logon, and security features in the NTFS file system Stability and compatibility Automatic updates File-system support of NTFS, FAT32, and FAT16 on hard drives Recovery tools, including Last Known Good Configuration startup option; Task Manager; Recovery Console; Safe Mode startup-options; Device Manager; System Restore; and Automated System Recovery

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 93 Chapter 5 Summary LO 5.2 Installing Windows XP – No Setup start-up floppy disks are included with Windows XP. If you need to make them, you must connect to the Microsoft Web site and create them from a program available there

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 94 Chapter 5 Summary LO 5.2 Installing Windows XP (cont.) – To combat software piracy, Microsoft requires that you activate Windows XP within 30 days of installation. Registration is still optional – Soon after installing Windows XP, you should verify network access and install new updates

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 95 Chapter 5 Summary LO 5.3 Managing Windows XP Professional – To create and manage disk partitions, use Disk Management in the Computer Management console – When you install new programs in Windows, you will often use an installation program that comes with the new application – To uninstall a program, use the Add Or Remove Programs applet in Control Panel

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 96 Chapter 5 Summary LO 5.3 Managing Windows XP Professional – Programs should be removed correctly using an uninstall program – To add or remove a Windows component, use the Windows Components wizard from the Add or Remove Programs applet in Control Panel – Use the Display applet in Control Panel to ensure that that the screen resolution is set properly

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 97 Chapter 5 Summary LO 5.3 Managing Windows XP Professional – Save data files in folders you create below the My Documents folder – Windows XP supports both plug-and-play and non-plug-and-play printers

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 98 Chapter 5 Summary LO 5.04 Securing Windows XP Professional – Windows XP Professional security features include required logon, the security features of the NTFS file system, code signing/driver signing, and security accounts – Use the User Accounts Control Panel applet for simple account management at home or in a very small business that has low security requirements

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 99 Chapter 5 Summary LO 5.04 Securing Windows XP Professional – Use the Local Users and Groups node of the Computer Management console for more advanced account management – Windows XP Professional allows the currently logged-on user to create a Password Reset disk to use in case of a forgotten password

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 100 Chapter 5 Summary LO 5.05 Troubleshooting Common Windows XP Problems – Help and Support Center is the Windows XP help program containing a large menu of options – Proactive tasks include creating backups and automated system recovery disks plus creating restore points for System Restore

© 2012 The McGraw-Hill Companies, Inc. All rights reserved. 101 Chapter 5 Summary LO 5.05 Troubleshooting Common Windows XP Problems (cont.) – If an old application will not run, or causes problems with the display, locate the executable file for the application, and select options in the Compatibility page of the file’s properties dialog box