Zeacom, acquired June 2012, is now part of Enghouse Interactive, a division of Enghouse Systems (TSX: ESL). Enghouse’s global groups of companies represent approximately 600 employees, hundreds of partners and thousands of customers worldwide. Union of products and expertise Enghouse Interactive offers a wide range of flexible and scalable solutions covering all aspects of organizational communications from leading providers: Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom.

Acquired Apropos 2005 Acquired Fluency Voice 2008 Acquired Syntellect 2002 Enghouse is a leading global provider of interaction management solutions. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Further information about Enghouse may be obtained from its web site at Acquired Trio 2009 Acquired Envox 2008 Acquired Teloquent 2004 Acquired Pulse Voice 2009 Enghouse History Acquired Mettoni 2010 Acquired Telrex 2010 Acquired Cosmocom 2011 Acquired Zeacom 2012 Enghouse product portfolio includes full suite of UC and Multi-Media Contact Center solutions including, carrier solutions, IVR, Presence, CTI Interfaces and Development Tools. Acquired Vision 2012 Acquired SafeHarbor 2013

Over 4,000 customer sites in 35 countries

Some of our 4,000+ Call Centers

Recent Zeacom on Lync

Coming Soon…

Lets Play Like us on Facebook & Post a Picture Zeacom-Social-Media-Demo/

ENHANCED BUSINESS INTELLIGENCE (i.e. Custom Reports, Dashboards and Scorecards) CUSTOMER INTERACTION AUTOMATION (i.e. Dynamic IVR or Communications Portal) WORKFLOW MANAGEMENT (i.e. Enhanced Routing Module) SCREEN-POP / CLICK-TO-DIAL (i.e. Over 60 Plug-ins & SDK’s) AUTOMATED OUTBOUND CALL CAMPAIGNS (i.e. Autodial) ACTIVITY PRESENCE COLLABORATION (i.e. Chat & Conference) MOBIILITY CONSOLE VOICE & FAX MESSAGING INBOUND VOICE (ACD) INTERACTIONS OUTBOUND VOICE (ACD) INTERACTIONS MULTI-MEDIA INTERACTIONS POST CALL SURVEY i.e. Voice & Screen Recording, Agent Evaluation and WorkForce Management WORKFORCE OPTIMIZATION IMPROVE CUSTOMER EXPERIENCES INCREASE PEOPLE’S EFFECTIVENESS INTELLIGENCE TO DRIVE IMPROVEMENT

Optimize Automate Unify

Start With WHY

Zeacom Communication Center (ZCC) Solution Suite Routing, Reporting, Admin Voice Agents with Desktop Multimedia Interaction Outbound Dialing Dashboards and BI Callback / VM Queuing CEPB and Process Automation IVR and Post Call Survey Call Recording and Evaluation Skills-Based Routing, Customizable reports, AA, GUI-based administration - Zeacom License – Contact Center Connector IB/OB call control; monitor real-time agent / contact center statistics with a Desktop interface - Zeacom License – Voice Agent Queuing of any customer communications channel: , Chat, FAX, SMS, Social Media - Zeacom Licenses – Media Agent Queing of outbound calls, Preview, Power or Auto dialing, Zeacom Licenses – Outdial Agent, Autodial Web based dashboard and Real time stats via Web or Mobile apps with no need for VPN – Zeacom License – Real Time Statistics Ability for callers to hang-up and retain position in queue, with automated queuing – Zeacom License - Callback Fully customizable Speech Rec IVR - Zeacom Licenses – IVR Port, Text to Speech Port, Speech Recognition Port Voice & screen recording, quality monitoring, record-on-demand, agent evaluation, - Zeacom Licenses – QMS Integration to other applications, screen-pops, CRM integration Zeacom Licenses – CRM Integration, Integration SDKs

Lync in the Call Center Multimedia Communication Escalation Social Commerce, Reactive / Proactive The Visual Call Center GUI versus NUI

Efficacy in Escalation What's the BEST way to Communicate?

Social …Commerce? eWord of Mouth brings us what? Advertise Voice of the Consumer Public Relations Vend Business Intelligence

Social …Commerce? eWord of Mouth brings us what? Advertise Voice of the Consumer Public Relations Vend Business Intelligence

tha2nkDA HP and Nascar

Social …Commerce? Reactive Proactive

How do you delete a video from YouTube?

Mayday Button

The Visual Call Center

Click to Communicate Community

Graphic User Interface (GUI) Naturalized User Interface (NUI)

Faster Smarter Lync

Gateway SIP PBX Many Contact Center Competitors on Lync with their own IP PBX using SIP SIP PBX Server: Announcements IVR Routing rules Held queue calls SIP PBX Client: Presence shared Directory look up Transfer action Conference bridge These architectures do not preserve voice deployment opportunity or Plus CAL licensing Agent Knowledge Worker

High Level Zeacom Architecture Visit for a overview:

PBX Migration or Co-Existence Existing PBX PSTN E1/T1 LAN/WAN Hardware VPN Lync Pool SIP SIP Enabled LAN/WAN Proxy / Web Service ZCC Contact Center Gateway or SIP Trunk Conferencing IM/Presence UCMA TAPI TSAPI OAI