Fine Point Technologies Remote Device Administrator

The challenges of service installation & device management are still troubling many leading Service Providers today! Remote Device Administrator Subscriber Management Lifecycle

Fine Point’s TR-069 technologies have been certified for compliance and interoperability with leading global technology manufacturers as well as licensed to several leading service providers: Remote Device Administrator A Growing Worldwide Presence

Remote Device Administrator Challenges with CPE Installation & Management  Approximately 25% of call drivers related to CPE issues: –Lost PPPoE username/password –WAN/Router Configuration  High CPE returns rate  Replacement units are costly and often do not even solve the subscriber’s problem Existing Installation workflows make standardizing installation a real challenge. ?

Remote Device Administrator Challenges with Customer Service High levels of subscriber churn and loss at the point of installation as well as during the life of the service…  “Industry accepted” subscriber churn is 3.3% per month (over 33% annually)  Several reports are as high as 5% per month for some!  Customer loss at point of installation as high as 33% - 50%  Subscriber frustration that results in negative service/brand awareness Why won’t this work? Please cancel my service!

Remote Device Administrator Solution Overview TR-069 is a CPE WAN Management Protocol standard defined within the Broadband Forum to define a mechanism for secure remote CPE device management via a common framework.  Auto-Configuration  Dynamic Service Provisioning  Software/Firmware Management  Status and Performance Monitoring  Service Diagnostics

Remote Device Administrator Solution Overview The Remote Device Administrator simplifies CPE Device Management… CPE Shipped ACS Provisioned CPE Provisioned CSR Access  CPE “Serial Number” is scanned by Bar Code scanner prior to shipping  Serial Number Placed in OSS/BSS  Services, UN/PW supplied to Remote Device Administrator  WSDL API  CSR has access to CPE parameters  Intuitive Web interface  CPE is plugged in by Subscriber  CPE is automatically provisioned by RDA 1234 OSS/BSS

Remote Device Administrator Solution Overview Automatic configuration of any TR-069 compliant CPE CPE Auto-Configuration Features:  Provide automatic “bootstrap” configuration of gateway devices  Empowers CSRs with easy access to CPE configuration (shown here) Benefits:  Eliminate the need for a truck roll or technical support when an end user moves  Reduces activation/support costs  Improves Subscriber Experience  Automate CPE replacements, upgrades and changes

Remote Device Administrator Solution Overview Delivery and management of CPE based Services. Dynamic Service Provisioning Features/Benefits:  CPE becomes a delivery platform for value-added services  Increases Average Revenue per User (ARPU)  Decreases Churn  Automatically Activate or Deactivate Services SERVICE PROVIDER OS S Subscriber Orders Service 1 OSS Enables Service & Billing 2 Receives Information 3 OSS SUBSCRIBER Activates CPE Service 4 Remote Device Administrator™

Remote Device Administrator Solution Overview Automates the deployment of CPE Firmware upgrades. Firmware Management Features:  Provides automated management of device firmware.  Manages multiple firmware images  Supports uploads from CPE devices, such as configuration files or log files

Remote Device Administrator Solution Overview Advanced Diagnostic information and CPE Status Diagnostics & Status Features/Benefits:  Provides detailed Diagnostic Information  Upstream, downstream, etc  Qualify the line for Value-Add Services  One click troubleshooting and diagnostic tests

Remote Device Administrator Solution Overview Provides Intuitive “Basic” Interface for “Level 1” CSRs… Intuitive Interface Features:  Designed for “Level 1” CSRs  CPE Information  Service Configurations  Reboot and Firmware Upgrade  Complicated Settings Obscured  “Red Light” / “Green Light” Notification

Remote Device Administrator Solution Overview Provides “Advanced Interface” for more detail. Advanced Interface Features/Benefits:  More detail for “Level 3” CSRs and administrators  Intuitive Graphical Organization

Remote Device Administrator Solution Overview Supports all TR-069 Device Types CPE Agnostic Configuration Features:  VoIP ATAs (TR-104)  Set Top Boxes (TR-135)  DSL Gateway Devices (TR- 098)  PON Devices (TR-142)  Storage Service Enabled Devices (TR-140)  FEMTO Devices (WT-196)

Remote Device Administrator Solution Overview Support Automation enables service providers to remotely configure and manage subscribers’ CPE devices through the Wide Area Network (WAN).  Open Standard TR-069, TR-098, TR-104, TR- 106, TR-110, TR-111, TR-135 & TR-140  Firmware Management Remote management of firmware and device software with no user intervention  Seamless Integration Standardized northbound API using XML and SOAP  Real Time Provisioning Scalable, real time provisioning of all services, from basic Internet access to VoIP, IPTV and beyond

 Enables Service Providers to provide their subscribers with superior customer support  Lowers the total cost of ownership for each subscriber in terms of provisioning services, and managing customer support  Strengthens the Service Provider’s brand  Provides real time insight in to actual subscriber experience’s  Facilitates faster growth in high value markets  Optimizes the customer experience and focuses on what subscribers actually need to utilize services  Increases overall customer satisfaction which in turn grows Average Revenue Per User (ARPU) The Clear Benefits of Fine Point’s Solutions

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