MANAGED SERVICES OPERATIONS

Increasing IP Infrastructure Complexity Requires Greater Need for Services Data Center B2B Links Branch Offices Distribution Extranet Partners Field Organizations Remote Environments Message Broker Legacy Apps Security B2B Gateway BAM Transformation EDI Telephony Business Intelligence Business Rules Mobile Services Event Capture RFID Compliance Logging Database Lookup Load Balancing Custom Protocol EAI Web Service Adapters SOA Standards Compression ESB J2EE.Net ASP MQSeries MORE INTERACTION MORE APPLICATIONS MORE LAYERS, COMPONENTS MORE EXPENSE

Managed LAN/WAN Operations Managed Security Operations Managed Voice Operations Area Coverage Managed Voice/Security Managed LAN Managed WAN Zone 2 Zone 3 Zone 1 WAN

Managed Voice/Security Managed LAN Managed WAN Zone 2 Zone 3 Zone 1 Caring your Network over VPN WAN VPN Cloud

Support Model Trouble-Ticketing Management On-Line & On-Site Support 24x7x365 Service Desk Incident Management Problem Management Change Management Configuration Management (Coming Soon) Release Management Inventory Management Vendor Management(Warranty, RMA, TAC support)

Features Focused Network Monitoring TCP/UDP Port SMTP POP3 IMAP HTTP(S) FTP SSH DNS DHCP SNMP ICMP Bandwidth Port State OS Monitoring Windows Linux Unix Hardware Monitoring Routers Switches Firewalls Servers Environmental Devices Generic Network Elements Reporting SLA availability reports Alert and notification history Trending reports Performance graphs Notifications Custom script

Features Focused Extendable Hundreds of community-developed add-ons and scripts extend native capabilities MAP Views Custom graphical map views using Nagvis Add-on More Multi-tenant/multi-user capabilities Service and Host Dependency Notification escalations Scheduled downtime Acknowledge problems online Open Source API for Third-Party Integration

Flexible Offerings Customized Ticketing System Flexible SLAs according Business and Budget Monthly Fixed and Time Material Rates Proactive Fault Monitoring and Alerts Daily, Weekly and Monthly Reports Service Managers for Dedicated Accounts

Reports and Alerts

Severity Level 1 Definition: A Problem that criticality impacts customer’s ability to do business. Example: A system or major application is totally down Severity Level 2 Definition: A function of the system, network or product is impacted which impedes the customer from meeting daily production deliverables Example: A peripheral (tape drive), Server Hard disk is down but business can be conducted etc. Severity Level 3 Definition: A minor problem is one that negligibly impacts customer’s ability to do business. Example: One of customer’s 100 IPT’s is responding slow.. Problem Severity Levels

5 minutes30 minutes1 hour Severity Level 1 15 minutes 2 hours6 hours Severity Level 2 30 minutes12 hrs1 day Severity Level 3 Service Level Agreement

Economical Support Managed rate which you can afford Minimum Contract is for $5000 Not more than 10% of equipment value IP Phones/terminal devices are inclusive – free of cost Offering of Time and Material On Site Services No hidden charges

Thank you !!! Managing with Intelligence