Housing Options The Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services

Queens Cross H.A. Profile Based in North West of Glasgow Community Based and Community Controlled RSL 36 years of Regenerating our Neighbourhoods Recent successful stock transfer of around 2,000 homes Currently 4,500 housing units £15.6 m turnover Property Turnover Average 300 per year Waiting List currently 1,956 Large Scale Clearance Programme near completion £55 m New Build Investment on affordable homes over 3years

Current Prevention, Sustainment and Personal Development Activities Housing Activities Pre and Post Letting/Allocation Home Visits Best Use of Available Housing Via Letting Plan and Policy Early Intervention on Arrears Management Activities Joint Agency Work around Care and Support Requirements Housing Support Services 485 sheltered accommodation 99 supported accommodation 315 Furnished Lets CHYP (Council for Homeless Young People) 17 Firestation Project (16 – 25 single homeless) 40 “Housing First” Pilot (Drug and Alcohol Dependency Project) 4 Queens Cross East Project (Mental Health Related Issues) 40 History of Collaborative Partnership Working around Housing Support for Vulnerable Groups

Queens Cross Partners and Collaborative Working Agencies The Richmond Fellowship SAMH Share HA - Support Provider Tact - Support provider, The Mungo Foundation The Talbot Association Women’s Aid Y people/Orchard and Shipman Key Housing Association, Quarriers, Glasgow Homelink Scottish Refugee Council “Housing First” Pilot Glasgow City Council Aspire, Barnardo’s 16+, Care Solutions, Care UK, Community Integrated Care, Fairholme Group Vista Healthcare Glasgow Homeless Partnership Turning Point Scotland

Current Prevention, Sustainment and Personal Development Activities Wider Support Services 3 Queens Cross Welfare Rights Officers', 1 Queens Cross Money and Debt Advisor Supporting Local Credit Union Social and Community Support Activities 97 Volunteers working in local Community Community Facilities, café, kids clubs, lunch clubs, IT facilities Employability Officer (Training and Employability activities) Community Development and Engagement Team Youth Outreach Team 4 Local Community Involvement Groups (30 members)

Outcomes and Ambition: When We Get it Right - Enable People To Remain in Own Home if Appropriate Delay Urgent Need To Leave Current Home Improve Internal and External Partnership Solutions Creating a Personalised Approach to Finding a Home Offer Applicants Greater Choice Improve Tenancy Sustainment Improve Social and Financial Inclusion Improve Personal Wellbeing Expanding on Existing Positive Work and Solutions Better Advice, Greater Options, Empathetic Approach Improved Outcomes for Tenants, Customers and Service Users 6

Large City, Multiple Service Entry Points Why a Pilot in Glasgow? Glasgow's Housing Profile Complex Large City, Multiple Service Entry Points 50 CCHA’s manage 57,000 units GHA manage 44, 000 units Approx 104,000 Social Rented Units Large number of Housing Partners make effective development challenging Pilot will assist development and testing of the model for Roll-Out across the city

Why Queens Cross HA in Pilot ? Large portfolio in collaborative working in this area Association positive track record on homelessness initiatives Largest CBHA in the North West – Large Housing Resource Leading Partner in Glasgow CHR North West Pathfinder Natural dovetailing of Housing Options Pilot with CHR Pilot Chief Executive on Glasgow Housing Options Board representing the SFHA/RSL perspective Natural Partners for Housing Options Glasgow Pilot

Challenges Ahead For Queens Cross Housing Promoting The Change Changing Current Working Practices – “The Learning Curve” Agencies Delivering Smarter, Sharper ways on Collaboration Time required for Housing Options Interview and Follow Up Casework Managing Existing Workload and Services Staffing Resources and Time (45 minute/ 1 hour interview) Building Housing Options Concept into Standard Good Practice Organisational Service Models Working Together All Yet to be tested went live on 11th June 2011 3 days ago.

The Glasgow Pilot The right idea, at the right time

Housing Options – Glasgow City Wide Context 10,424 Homeless Applications last year Growing Waiting Lists in the City 9,504 social lets in Glasgow 2010/11 1,348 new applications to QCHA 2011/12 8,500 new applications to GHA Large Waiting Lists with other Housing Providers Financial Pressures on All Services Welfare Reform Outcomes on the Horizon

Glasgow Housing Options Pilot Overview Proposed Model 6 Months in Development Multi-Agency Approach Key Partners: Glasgow City Council, NHS Scotland, Glasgow Housing Association Queens Cross CBHA RSL joined – April 2012 Model finalised for Initial Pilot (Remains a Work in Progress) Aiming to Create Smarter and Sharper Ways to Collaborate A refreshed look at how we help people in housing need or crisis

Pilot Development to Date Partners brought together Glasgow Housing Options Board established Glasgow Housing Options Team established Collaboration on Shared Paperwork and Processes Holistic Interview Forms established to capture Needs and Assess individuals options Resource Toolkit with Solutions and Options Compiled in one easily accessible document Key Named Officers Contact Details Compiled – One Person per Service Glasgow City Council Web Site Dedicated Page Developed for Staff Awareness Raising Sessions Completed

Pilot Development to Date Training Programme Set Up and Delivered (Not traditional training but “Pilot Development”) Multi Agency Staff Sessions Go Live 11th June Soft Launch Dedicated Link Officers available on site Data gatherings tools set up to quantify outcomes Programme of monitoring and roll out established One year pilot with review planned

Pilot Staff Training Programme Day 1 Introduction to the sessions Recap on what Housing Options is about Working together Look at the Housing Options paperwork Solutions/referral routes Day 2 Using the Housing Options Toolkit Looking at people’s housing options using case studies Testing period Role of the Link Officer Future training 15

Glasgow Housing Options Toolkit Available Now Employability and Volunteering Opportunities Wide Range of Financial Inclusion Services Legal Advice Private Rented Sector and Rent Deposit Scheme Adaptations Furnished Lets Housing Alarm Mutual Exchange Options Sheltered Accommodation Housing Support Health Services Helping Heroes Social Work Services Voluntary Organisations Services Starter Packs Various Existing Policies Mortgage To Rent 16

Glasgow Housing Options Toolkit To Be Developed Further Property Buy Back Dedicated Mediation Service Mid Market Rent Information and Access Shared Equity Information and Access Private Rented Sector Increased Access Property Sharing and Applicant Matching Better Local Mutual Exchange Opportunities 17

Housing Options The Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services