© 2009 IBM Corporation Developing Successful IT Professionals: Skills Mapping and the 9-14 Model Temeca Simpson- IBM October 29, 2013

© 2009 IBM Corporation Objectives 2Expertise Taxonomy06/17/13  Develop a model of expertise to enable P- TECH graduates to compete for a range of jobs in the technology marketplace.  Create a pipeline for viable career pathways  Provide students with broad knowledge of business/solutions and functional skills  Develop a flexible framework to keep pace with the rapid changes in the workplace and technologies.

© 2009 IBM Corporation How IBM does it… 3Expertise Taxonomy06/17/13 Skills Documentation  Identify entry level jobs –Validate US based demand  Summarize expertise to perform entry level jobs  Categorize expertise into learning portfolios  Associate products, models or tools with portfolios  Narrow down the skills inventory to the foundational skills for entire industry Skills Mapping  Identify AAS degree pathways  Order skills by complexity –Technical Skills vs. Professional Skills  Connecting skills to courses & curricula  Developing an integrated scope and sequence  Providing work-based professional development for school staff

© 2009 IBM Corporation Potential IBM US jobs for people with AAS degree  Hardware Development & Support - Technician in Development Circuit Layout Design Specialist, Development Engineering Technician, Development Product Engineering Technician, Hardware Test Technician, etc.  Manufacturing - Technician in Manufacturing Equipment Maintenance Technician, Inventory Technician, Logistics Process Technician, Manufacturing Engineering Technician, etc.  Manufacturing - Production Operations Order Scheduler, Power Vehicle Maintenance Operator, Production Operator, Quality Analyst, Field Support Analyst, Inventory Control Analyst, etc.  Product Services - Other Product Services Remote Technical Support, Service Planning Representative, Software Specialist, Support Center Representative, etc.  Technical Services - Other Technical Service Computer Operator, Customer Service Representative, Data Center Specialist, Deskside Support Representative, etc. 4 June 17, 2013 Technical primary/secondary job categories with significant band 1-5 populations

© 2009 IBM CorporationExpertise Taxonomy06/17/13 Summarize job role expertise Step 1: Identify entry level job roles requiring an AAS degree Step 2: Summarize tasks that are required to perform entry level jobs Example 1: Technical Support Representative This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. Technical Support Representatives receive and record incident related information, and using a variety of tools, techniques and procedures, select appropriate actions to resolve problems, and communicate the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge-based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. Example 2: Software Specialist This role specializes in performing problem determination and problem source identification in software environments. Software specialists complete problem analysis, evaluation, recreation, and resolution of client reported problems. They use relevant problem management systems to search for known problems and to create new entries/update existing entries. They offer advice and guidance to clients regarding the use of software. They use IBM technical resources and tools to answer client questions and respond to clients requirements.

© 2009 IBM Corporation Documentation Structure Example IBM Taxonomy  An individual Skill can reside in one or many Job Roles  Skills can also reside at the Secondary or Primary Job Level Primary Job Category Secondary Job Category Job Role Job Role Skill Sets Skills Application Developer Services Specialist IT Specialist Application Developer: AIX/UNIX Apply Knowledge of XML

© 2009 IBM Corporation Example Application Developer Industry - Insurance Product - WebSphere Product - Java™ Product - Linux Employee Primary Job Category Secondary Job Category Job Role Skill SetsJob Role IT Specialist Services Specialist Skills

© 2009 IBM Corporation Each of the skills is categorized into a theme: 8Expertise Taxonomy06/17/13 Themes are used in our model to link learning portfolios to expertise to narrow down the skills inventory to the foundational skills for entire industry

© 2009 IBM Corporation Sample 9Expertise Taxonomy06/17/13 Portfolio Expertise Tools

© 2009 IBM Corporation How IBM does it… 10Expertise Taxonomy06/17/13 Skills Documentation  Identify entry level jobs –Validate US based demand  Summarize expertise to perform entry level jobs  Categorize expertise into learning portfolios  Associate products, models or tools with portfolios  Narrow down the skills inventory to the foundational skills for entire industry Skills Mapping  Identify AAS degree pathways  Order skills by complexity –Technical Skills vs. Professional Skills  Connecting skills to courses & curricula  Developing an integrated scope and sequence  Providing work-based professional development for school staff AAS Degree Pathways

© 2009 IBM CorporationExpertise Taxonomy06/17/13 Year 6 Year 5 Year 4 Year 3 Year 2 Year 1 June Steering Committee Meeting 11 Year 1 Year 2 Year 5 Year 4 Year 3 Year 6 Year 1 Year 2 Year 1 Year 3 Year 2 Year 1 Year 4 Year 3 Year 2 Year 1 Year 5 Year 4 Year 3 Year 2 Year 1 Math and Literacy Core Academic Skills Office Applications Technical Skills Professional Skills Communication Project Management Ethics and Leadership Computer Systems Programming Operating Systems Database Systems Critical Thinking & Problem Solving Research & Analysis Collaboration Networking Security Digital Media Skills

© 2009 IBM CorporationExpertise Taxonomy06/17/13 SkillsCorresponding CoursesAdditional Resources to Support Learning Platforms: Apply knowledge of Unix/Linux Apply knowledge of Mac OSX Apply knowledge of storage products Apply knowledge of virtualization Apply knowledge of Windows Operating Systems Maintain desktops and workstations CST Database Systems Fundamentals CST Operating Systems Fundamentals CST Computer Systems Management and Support CST System Administration (UNIX/Linux) CST System Administration (Windows) IBM System Z Mainframe Competitions Project Management: Planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives Project Tracking/Reporting/Delivery ProcessPlan ProjectsManage Project ChangeManage Cost/Revenue Daily work-based learning course at P-TECH with emphasis on project-based learning School-wide team challenges Monthly work-based learning team projects at P-TECH Business Process Modeling: Apply existing business processes to support business mission, ensure consistency, and measure effectiveness. Seek out opportunities to introduce process improvements, optimize attainment of key metrics and eliminate redundancy. Drive to achieve client objectives. Ensure business processes are in place to support achievement of objectives. Virtual Enterprise course at P-TECH Work-Readiness Seminars Internships

© 2009 IBM CorporationExpertise Taxonomy06/17/13 Sample Work-Based Learning Scope and Sequence Overview

© 2009 IBM CorporationExpertise Taxonomy06/17/13 Annual Review Industry Analysis Job Requirements Skills Mapping Degree Pathways Technical Skills Work-based Learning Experiences Professional Development 21 st Century Job Readiness