IBM Global Services Siebel Practice Strategic S IEBEL Business Partner… Strategic S IEBEL Business Partner…

The IBM-Siebel Alliance…Total business solutions... IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..” Data Management Global Services Middleware Servers Industry Solutions Global Financing

IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..” IBM Differentiators... End-to-End Business Solutions (business consulting/IT/hosting/e.business/integration services) IBM Global Services (platform independent) Global Financing (IBM & OEM content) IBM Presence (160 countries / 70% repeat business)

ä With a 20% growth rate*, IBM Global Services continues to grow 50% faster than the industry. By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world. IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

The IBM & Siebel team approach helps achieve project success... The team shares knowledge, skills, experience, and responsibility Client Leadership and vision Crucial knowledge of business practices and culture Participation in system configuration and operation IBM Siebel Practice Experienced project management Siebel application & technical consulting skills Knowledge transfer IT infrastructure support Siebel Application software and industry best practicesIBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM Global Services is the fastest growing services company in the world and the fastest growing organization in IBM... IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..” Seasoned Professionals 6-10 years IT Siebel, CRM, ERM, package implementation Industry skills & alignment Client Satisfaction Net Satisfaction Index of 90 on engagements since % of clients are repeat customers Complete Solution Provider Industry focus Integration Services Siebel, ERP, CRM... e.business Services Business Consulting Business Transformation IT Consulting & Integration Solution Centers Global Reach IBM Client Teams IGS S.O. Accounts IBM Install Base Dedicated Services/Sales Global Reach; 160 countries Team Approach Strong Client Sponsor Key Client Participants IBM Siebel Practice Siebel Product Team Siebel Services Proven Methods Module Activity Task Major Deliverable Section Work Product Work Product Component Estimating Guide Technique Guide Work Product Template Methodology Release 1.2 Currently in Development Tool Guide Proven End-to-End methodologies Siebel “RAD” Methodology & IBM “MethodBlue”

IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain. IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM Global Services provides End-to-End solutions across all your business and technical requirements... IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM & Siebel execute a proven end-to-end Methodology... Prepare DeployConfigure Design Manage Relationship, Project, Risk, Quality and Communication Engagement Assess, Define best practice, Redesign processes, Define ROI Business Design, Configure, Integrate, Document, Test and Migrate data ApplicationOrganization Assess readiness, Redesign organization/roles, Manage changes, Train IT Infrastructure Assess, Specify needs, Design, Install and Train IS resources

The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date. ä Developed from experienced integration professionals ä Siebel ä CRM ä ERP ä SFA ä Aggressive Resource Growth Plan ä 300+ by 4Q 1999 ä 800+ by 4Q 2000 ä Aggressive Certification Plans ä Alliances with Siebel Professional Services and other integration partners. ä Multiple Solution Centers Worldwide ä Significant Market Development Funds committed for 1999 and 2000 IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction. ä Siebel and IBM Alliance Teams ä Sales ä Services ä Product ä Product integration opportunities ä DB2 ä MQ ä CallPath ä Websphere ä Industry solutions ä Use of each others tools ä Shared intellectual capital (methodology, engagement results) ä Communications, education and disclosures One Partnership Total ERM Solution Best of Class Components Commitment to eBusiness & Customer SatisfactionIBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM Siebel Practice Solution Centers Solution Briefing Centers Demonstrations Enhances Focused definition of business needs Demonstration of Siebel and e.business Solutions Agreement on Client Solutions and Delivery Customization of complex Solutions Hosted development

Marketplace Coverage and OperationsIBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

Competency & Delivery IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..” Sales & Alliance

IBM Siebel Practice - US Coverage Map PUERTO RICO Northeast Practice Executive Ken Camut IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..” Central Mike Barich Practice Executive Southeast Peter McCall Practice Executive Southwest Dale Youngkrantz Practice Executive West Kathleen McCann Practice Executive

Global Coverage Canada /EMEA/AP/LA Practice Executive Stacia Bedford IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

Meeting our customers’ needs... ä Keep Customer Satisfaction as the primary goal ä Ensure open, two way communications ä Provide our customers with the solutions that achieve THEIR business objectives... IBMIEBELPracticeS “A global alliance… integrating strategy, technology, and people..”

IBM Global Services Siebel Integration Practice S BEILE