Emerson Educational Services Capabilities Overview Maximize your Investment!

Future Industry Dynamics… –Challenges Facing the Industry

Emerson Educational Services Mission –Provide customers a sustainable, competitive edge by delivering training solutions to help them maximize their investment with Emerson products / systems and PlantWeb technologies Learning Partner providing solutions not just products Performance improvement and cost reduction Manage change, new technology Maximize “Plant Automation” benefits Comply with government regulations Growing skills and diverse cultures to drive results

Emerson Educational Services Customers Served (Sample)

Enabling Success: We deliver the knowledge and skills our customers require to be successful with PlantWeb ® technology. Training is the cornerstone of maximum availability, sustainability, and operational excellence. Worldwide Organization: Global standardization of certification programs for instructors, courseware development and training equipment specifications. Product Training: Field devices, legacy system through current platform training, safety systems, asset management, smart wireless solutions Varied Delivery Methods: Meeting customer needs through classroom and on-site Instructor-led courses, V-Learning, eLearning and simulation based solutions. Customer Centered Training: Our team partners with customers to evaluate, measure and define training objectives and programs necessary to maximize human performance. Time-honored Results: Our services and performance are built from a 68 year history of educational excellence. Emerson Educational Services

Emerson Educational Services Worldwide Customer Offering Emerson’s global training solutions can help maximize the return on your most significant investment— your employees. Worldwide resources, and solutions for Process Industries Over 400 Certified Instructors 28,000 students trained annually Over 65 training centers 300+ course offerings 175 professional staff Access to training from 13 Emerson business units IACET Accredited Objective Based Learning Defined Learning Paths Consulting & Assessment - the right training at the right time. eLearning, V-Learning, Classroom and on- site Instructor-led classes. 68 Years educational expertise.

U.S. & Canada Locations 20 Instructors 164 Latin America Locations 8 Instructors 27 Europe Locations 22 Instructors 131 Middle East & Africa Locations 6 Instructors 27 Asia-Pacific Locations 12 Instructors 85 Summary Locations 68 Instructors 434 Emerson Global Educational Services – 2013

IACET Accredited Training Provider Emerson Process Management Educational Services is an IACET authorized training provider. –IACET is the premier standards-setting organization for continuing education and training. Our strategic mission is to promote IACET standards as a benchmark for quality program delivery. IACET Authorized Providers are an elite group of educators dedicated to quality in continuing education and training. Consumers trust the IACET CEU because they know that the Authorized Providers’ processes must follow the ANSI/IACET Standard for Continuing Education and Training and have been thoroughly assessed by a third party.

Emerson Educational Services Training Options ● Product Training  Asset Optimization  Fisher Control Valves & Instruments  Daniel  DeltaV ™ /PROVOX ™ /RS3 ™  Syncade™ Smart Operations Management Suite  Liquid & Process Analytical  Machinery Health ™ Management  Measurement  Micro Motion  Ovation ® / WDPF ®  Regulators  Remote Automation Solutions  Roxar Process Training  Plant Safety  PlantWeb ®  Process Control & Loop Tuning  Refining Process Training

Operator / Maint Training Solutions Complete Training Solutions Services to fit your needs and meet your objectives Design Development Testing Training ‘As-built’ Courseware Scenarios Scoring Reports Architecture Options On-Site / Traditional Classroom Instructor led On-site or factory locations Locations worldwide Local Language support Hands-on Engineering Maintenance Operations V-Learning Instructor Led No travel required eLearning Training Hands on, ‘learn-by-doing’ Self paced training Available via the internet Progress monitored with LMS Emerson Educational Services Training Delivery Platform Options Consulting Services

Emerson Educational Services eLearning Hands-on, learn-by-doing including workshops Available via the internet Train on your schedule, no travel required 28 courses available

Emerson Educational Services Virtual Classroom Training

Your Plant Personnel: Asset or Liability? Training Determines the Difference: 1 st - Training Assessments the Human Centered Design (HCD) approach 2 nd – Training Assessments result in Targeted Training 3 rd – Targeted Training is more effective and reduces cost Proven Case Studies Total Hours of Study for all Job Roles Post AssessmentPre Assessment Training Days Post Assessment Pre Assessment

Training Assessments >> Develop Agreement Design & Plan Explore Initial customer contact Phone and/or face- to-face meeting Identify training requirements Identify key stakeholders to move forward Submit training assessment proposal Training Assessment kick off meeting Define business objectives Define KPIs Define job roles Identify SMEs Identify test questions Conduct pre assessments Conduct skills gap analysis Define training deliverables Identify resource requirements Define training development timeline Submit proposal for training program development Develop OTS Develop MTS Finalize post assessments Develop instructor led training Develop on-line training Conduct train-the- trainer sessions Deploy blended training solutions Evaluate and refresh curriculum Agree to training assessment Agree to training program development Implement

Rely on Emerson Educational Services for your Team’s Training Needs! Targeted, flexible training designed to your organizations needs Numerous topic and learning platform combinations available Training delivered by experts –Certified instructors have application expertise and field experience Proven student satisfaction ratings Courses overall average rating of 3.64 on a 4.0 scale Instructor overall average rating of 3.73 on a 4.0 scale “I got a lot of information that is applicable to valves used in our plant…now I feel I can fix issues with certain valves” “The course was very helpful. The in-class exercises that we did ourselves will definitely help me set up our systems at the plant” Let us help you maximize the return on your most important investment - your employees.