Jody Glidden Tommy Jiang Tim Knell Hyesung Park Instructor: Dr. Zoya Kinstler Teaching Fellows: Basem Neseim and Stanford Chibanda 5/7/20111

2 North America Region Medical EquipmentQuality Leader Networks Investment Information and Communication Technology Organization (ICT) Sales and Service

A leading information technology consulting firm Talent Management Systems Affordable Integrated Scalable Secure Extensible Efficient System Deployment 5/7/20113 About RapidTalent Consulting Cambridge, MA

5/7/20114 RTC and ITIL Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

Better align pay with performance Provide better internal mobility Provide more effective training and development 5/7/20115 Business Problems Proposed Solution Implementation of a Talent Management System  To help to reduce risk in critical roles  Improve employee productivity and retention  To uncover gaps in employee skills and training

5/7/20116 Business Requirements

5/7/20117 Business Processes PR- Performance review SR-Salary review HS -Hiring support SG -Skill gap analysis

More skilled workforce Less employee turnover as a result of higher morale, upward mobility, and clear performance expectations Lower cost of hiring Annual cost of hiring: $3,735,000 (15% turnover at $4150/hire) Cost of hiring with RapidTMS in place: $2,520,000 (12% turnover at $3500/hire) Annual cost hiring savings: $1,215,000 5/7/20118 Business Benefit Justification 1.Cost for RapidTMS including Customer support ($5.00 x 6,000 = $30k) 2.Initial set up ($10k) + Customization of colors and logos ($20k) + Integration with HRIS ($170k)

9 Success Criteria and Metrics

5/7/ System Functions and Components

5/7/ RapidTMS Implementation Architecture

5/7/ Module Diagram

5/7/ Data Design and Management

Data Flow 5/7/201114

5/7/ System Deployment

Project Timeline

Skill/Role Dictionary Marketing System Maintenance Upgrades Enhancements Internal Billboards Awareness and Educational Broadcast s 5/7/201117

5/7/ User Enablement

5/7/201119

5/7/201120

5/7/ Risks, Constraints and Limitations X Point-to-Point Connection Failure Quick Restore Service Course Suggestion: Commercially Available Course Libraries Provide Relevant Information Human Factors HRIS

Thank you. 5/7/ Questions & Answers

5/7/201123

24 Hiring Cost Breakdown ItemsHiring CategoryBefore After (Estimation) Advertising External 20% (10, 10) 14% (7,7) Internal Agency and search firm fees External 21% (11,10) 17%(10,7) Internal Referral bonuses External 4%(1,3) 7%(2,5) Internal Travel External 4% (3,1) 3%(1,2) Internal Relocation costs External 26%(14,12) 15%(9,6) Internal Company recruiter costs External 21%(9,12) 17%(8,9) Internal Miscellaneous External 5%(2,3) 27%(13,14) Internal 5/7/2011 Miscellaneous: Testing, reference checking, hiring unit staff time, administrative support, other minor expenses.

25 Effective Training Hours vs. Unneeded Training Hours 5/7/2011