Custodial Services Service Level Change Presentation 6/11/09

Discussion Topics Mission and Vision Our budget reductions What this mean for the Customer

Our Mission We provide the University with a clean, safe, and healthy environment in which to live, learn and work “We will lead our industry in Customer Satisfaction, Professionalism, Quality, Sustainability, Safety, and Employee Development while remaining Fiscally Responsible. We will service our customers with the ‘ICARE’ spirit.” Our Vision Core Values Integrity – Communication – Accountability – Respect – Excellence

Custodial Impact on the Student Learning Environment Research projects and surveys have shown that there is a direct correlation betweenResearch projects and surveys have shown that there is a direct correlation between levels of cleanliness and student’s ability to learnlevels of cleanliness and student’s ability to learn levels of cleanliness and the student’s personal healthlevels of cleanliness and the student’s personal health Both Public and Private Higher Education institutions participatedBoth Public and Private Higher Education institutions participated –School sizes ranged from 1,185 – 34,000 students –74% of students felt that a neat and clean campus is required to provide a good learning environment

Charged with reducing our General Fund budget by 8.2% We are staffed to specific tasks and frequenciesWe are staffed to specific tasks and frequencies Service & Frequency Levels were reducedService & Frequency Levels were reduced –Staff reductions reflected in service & frequency level changes Frequency reductions were based on maximum fiscal gains and minimum impact to the Student Learning EnvironmentFrequency reductions were based on maximum fiscal gains and minimum impact to the Student Learning Environment

The Key to our Success Reduce costs, yet remain customer focused Identified service levels to reduce minimum impact on the Students Learning Environment Keep services “ in line ” with industry standards

Shift Adjustments Moving 16 third shift employees to first shift effective June 29, 2009Moving 16 third shift employees to first shift effective June 29, 2009 –Allows for better communication –Better coordination of work –More immediate response to spills and custodial requests –Opportunity for a stronger partnership between custodial staff and building occupants –Saved Custodial FTE with shift differential savings

Becoming More Efficient Purchasing better equipment – –Allowing us to increase production and efficiency Investing in Quality Matting – –Will keep the buildings cleaner, safer, and improve the curb appeal of our entrances

Outline of affected areas Office SpacesOffice Spaces –The largest and most noticeable impact LabsLabs Corridors and HallwaysCorridors and Hallways Departmental Conference RoomsDepartmental Conference Rooms Shift AdjustmentsShift Adjustments

Corridors and Hallways Perform Annual Deep Cleaning of FloorsPerform Annual Deep Cleaning of Floors High / Low dusting performed bi-weeklyHigh / Low dusting performed bi-weekly

Corridor and Hallway Services Daily Dust mopping and Auto Scrubbing Daily dusting and spot cleaning Daily cleaning of Drinking fountains Bi-Weekly High / Low dusting Weekly mid level dusting Entrances cleaned daily

Office Spaces Office cleaning performed once per weekOffice cleaning performed once per week Eliminate desk side trash and recycle serviceEliminate desk side trash and recycle service –Customers will bring their own waste to centralized bins for us to service

Weekly Office Cleaning Tasks Vacuum / Sweep and mop Dusting accessible areas – –Desk tops, Shelves, Chairs, Ledges, Cobwebs Stain Removal – –Carpet spotting, coffee spills, fingerprints, etc Disinfecting Touch Zones – –Door knobs, Phones We do not touch computers, Electronics or personal items

What about my trash Can ? Each individual will receive a new “mini” trash can to use at their desk. Mini trash cans are easy to empty and keep clean. Reminds you to reduce waste and recycle. If you want, you may keep your existing trash can... But remember: – –Custodial Services will not empty your personal trash or recycling from your office – –Plastic Bags (Liners) will not be provided You or your department can purchase these through the book store or Office Max In the Fall, we will collect all trash cans that are no longer needed

Helpful Hints Empty trash frequently toEmpty trash frequently to –Avoid Pests –Prevent lingering smells Avoid plastic bag usage by using your Avoid plastic bag usage by using your new mini bin Do not put liquids in trash Do not put liquids in trash Empty before weekends and Empty before weekends andvacations Keep your bin clean by rinsing it out Keep your bin clean by rinsing it out regularly regularly

Public versus Departmental Conference Rooms Daily service will be provided to Public Conference rooms for example - – –“ Classroom utilized spaces ” 481 Main, Allen House, HSRF 300 – –R25 Event Spaces Memorial Lounge, North Lounge, John Dewey Lounge Weekly service will be provided to Departmental conference rooms for example - – –College of Medicine Conference Rooms, HR Conference Room Waterman, 438 College, Kalkin Conference Room

Departmental Conference Spaces Eliminate Daily Cleaning –Switch to weekly full service clean Eliminate Trash and Recycle Services –Remind all users they are responsible for clean up, use a “ carry in carry out ” philosophy

Custodial Contact Info Main Office Phone Monday – Friday (7:00am-4:00pm) After Hours Emergent type calls Work Orders – FAMIS Self Service Website

Questions