The changing environment for offshore suppliers Rajeev Sawhney

If you’re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or Peugeot, banked with Deutsche Bank or HBoS, used an NCR ATM, bought a Nokia mobile phone or service from BT, traded with JP Morgan or Goldman Sachs, bought an insurance policy from AIG or Aegon, used an AMD based PC, communicated through a CISCO router, watched an in-flight movie on a seat- back screen, used LastMinute.com, shopped at Dixons, Currys, PC World, Nike or the Co-op, or bought a Lottery ticket, then you have been using services provided from HCL (the ‘quiet company’) that enjoys being in its customers shadow HCL

Evolution of Offshore Outsourcing Service Maturity & Beyond Y2K Remediation Application Management B P O Package Implementation Infrastructure Management Consulting ADM BPO, Infrastructure Consulting Managed Services Timeline An Indian Perspective Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen Critical Mass

Transformation of offshore players Global Delivery Model Domain Expertise LOCALMANAGEMENTLOCALMANAGEMENT LOCALMANAGEMENTLOCALMANAGEMENT Multi Service Offering Transformation & Value Creation Innovative Business Model

Transforming The Customer Customer Engagement Value ($) Competition Leading UK based retailer350 Mn +Logica A leading global insurance provider200 Mn +Accenture, Unisys UK’s largest communication services provider 120 Mn +Many UK’s largest mortgage and savings provider 100 Mn + Cognizant, Xansa, Accenture, TCS World’s leading investment bank100 Mn +Many One of world’s largest insurance groups25 Mn +EDS, Logica, Pink Rocade, TCS

Offshoring…with HCL THANK YOU DHANYA VAAD