Help! Can You Get Into My Computer and Show Me? Dr. Barrie Jo Price and Dr. Anna C. McFadden.

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Presentation transcript:

Help! Can You Get Into My Computer and Show Me? Dr. Barrie Jo Price and Dr. Anna C. McFadden

Barrie Jo Price, SKYPE: Anna McFadden, SKYPE:

What is Remote Support/Assist? Computer-Mediated Software Tool – Allows a user to temporarily control a remote computer or mobile device – IT Support – Classroom Teachers

Why Remote Support/Assist for IT? Solve more problems Any Location Multi-User Support Unattended Support Reduce Frustration Teams of technicians

Remote Support/Assist for Classroom Teachers After Hours Homework Assistance Training Anywhere with Internet Access Multi-User Support Reduce Frustration Increase Productivity

Typical Features of Remote Support for IT and Teachers Text Chat Notes User Control Drawing Tools Transfer Files 2-Way Screen Sharing PC, Mac and Mobile Device Support Secure Data Encryption Screen Recording

Additional Features for IT Reboot/Reconnect Remote Diagnostics Session Reporting Admin Log-In

Remote Support Software Specific Features VoIP Voice Calls Whiteboard Laser Pointer

Practical Applications for Teachers Help with Math Problems Blogs Wikis Setting up Skype Sharing via Social Bookmarking Software Assistance

Remote Assist Software Ask Your Technology Department – GoToAssist - Commercial – TeamViewer – Free for Non-Commercial Use – LogMeIn – Basic Free and Commercial

Remote Support Demo’s GoToAssist TeamViewer LogMeIn

Barrie Jo Price, SKYPE: Anna McFadden, SKYPE: