WAUG 2013 “Secret” Message Session - SMS

SMS = “Secret” Message Session Topic #1 – Single Number Service & SMS

Communicating with the Media of Choice  Short Message Service – SMS o Most widely used data application in the world with 3.6 billion active users or 78% of all mobile phone subscribers  SMS = 160 max characters per message  Mobile to Mobile Communication - Texting o Your “address” is your mobile number  Bringing SMS into your Enterprise o Keeping your mobile number private o Documenting conversations o SMS from multiple devices  Mobile phone, desk phone, PC

Who can benefit from Enterprise SMS?  Gives flexibility to communicate based on o User media preference – phone call, , or text o Device availability – mobile or desk phone, PC, web browser o Location – Network access  Who benefits? o Education – Teachers/Professors to Students o Healthcare - Doctors to Nurses, Pharmacy, other Doctors o Legal – Attorney to Client, Office etc. while in court o Financial – Financial Advisor – Buy/Sell Stocks & Securities  #1 Concern o Privacy – publishing mobile phone number

Expanding Single Number Service with SMS  Solution – Single Number Service o Associate DID station # with Mobile number o Current Applications – one-X Mobile, Messaging (voice & fax), one-X Communicator o Future SNS Application – SMS  Things to consider o Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641) o Web Portal Administration Capabilities  Administrator – Management of Users  End Users – Grant or Deny Access  Archive Dumps – Keep records of SMS sessions o Hosted or on-premise Solution  Coordination with Carriers – text enable  An Avaya Solution is coming this summer o Beta Opportunities may be available o NACR only Business Partner Beta Participant

SMS = “Secret” Message Session Topic #2 – Avaya Aura Messaging 6.3 Highlights

Avaya Aura Messaging 6.3 Roadmap  General Availability target – December 2013  Call Pilot “like” TUI  AAM on VMware  Calendar & Presence Integration o Determines which greeting to play based on when Reach Me/ Notify Me is triggered o Uses Exchange “Out of Office” status, calendar status & Avaya presence status to make decisions about greetings & notifications  Outbound Fax print driver for Windows desktops  Exchange 2013 & Outlook 2013 Support  Remove requirement for separate Exchange Connector  G.729 Encoding Support (transcoded to G.711 or GSM)  Common Server Support – Upgraded to current Dell & HP Specs

Avaya Aura Messaging 6.3 Roadmap  Improved Centralization Capabilities o Support for variable length mailboxes o Support for multiple sites per application server  Currently 1 site designation per application server o Better support for multi-lingual mailboxes  Now a COS option versus system wide setting  Callers do not have to select the language – Press 1 etc. o Support for multiple SIP domains o Per site broadcast  Improved security for uninitialized mailboxes o Administrator defines “uninitialized” parameters o Default Password not changed or Standard Greeting not recorded o Administrator then configures if caller can leave a message or not

Avaya Aura Messaging 6.3 Roadmap  Support for 20,000 IMAP Session on Avaya Msg. Store  Multiple Personal Greetings on Aria TUI  System Greeting Before Call Answer Greeting  ELA List Management Enhancements  Serviceability Improvements  New Reporting Capabilities  SIP Enhancements

SMS = “Secret” Message Session Topic #3 – It’s No “Secret” Avaya VDI

Expanding Virtualization to the Desktop – VDI What is VDI? Virtual Desktop Infrastructure Virtual Desktop Interface Deployment Model Users PC runs virtually in Data Center Monitor, Keyboard, & Attached Thin Client on users desktop VDI Thin Client Citrix /VM HDX Receiver Citrix/VM Visual Receiver Local Audio Drivers Graphics & Camera VDI Client Endpoints (Thin Clients) Session Manager VDI virtual machine Citrix /VMware Device and Graphics Drivers Voice Controller Software Codecs Soft phoneIT Apps SIP RTP Data Center HDX/ICA/P CoIP

Why VDI?  All Data is maintained in Data Center  More Secure  Back-ups more reliable  Simplified deployment  Support  Maintenance  Lower TCO

Unified Communications in a VDI Environment  Standard VDI is not well suited to drive real time media directly to the desktop.  Avaya’s Real Time UC solution for VDI o Avaya VDI Communicator 1.0  Software installed on VDI thin client (desktop)  Provides connectivity to Avaya Aura CM & Session Manager  Processes all voice media locally on thin client off loading media processing from data center

Unified Communications in a VDI Environment o Avaya one-X Communicator  Runs on users virtual machine in Data Center  Shared control mode  Must run in “Desk Phone” mode  User interface only does not process any voice traffic

Avaya VDI Communicator User Interface Everyday scenario VDI Thin Client Loss of connectivity or VM machine down  Avaya one-X Communicator running on virtual PC in the data center accessed via thin client  Avaya VDI Communicator client running on the thin client Problem with the virtual machine Problem in the data center Problem with the network between data center and thin client Problem with the virtual machine Problem in the data center Problem with the network between data center and thin client

Remote desktop protocol (e.g., Citrix ICA VMware View PCoIP) Avaya Real-Time UC Solution for VDI Avaya Approach Media direct to client Lighter load on server QoS model supported Call path unaffected by VDI architecture “Headless Client” on end-point Media terminated locally “Remote Control” of Real Time app is extended to ‘local client’ on the VDI end point Session Down UI for loss of connection scenarios Local Audio Drivers Citrix/ VMware Receiver Graphics & Camera Avaya VDI Communicator VDI Thin Client Citrix/VM Virtual Device And Graphics Drivers Data Center GUI Session Control One-X Communicator Media Control (SIP) Business Apps VDI Virtual PC Control (SIP) Desktop

Avaya VDI Communicator … solving for scale & QoS for improved real-time communications in VDI off loads processing of real time communications to thin client or PC and Avaya Aura Performance basic voice if connection to data center or virtual PC is down Survivability works in various customer environments; choice of vendors within the VDI ecosystem Flexibility no Avaya hardware required desk phone is optional Software only Voice, IM/Presence, contacts / directory, conferencing, messaging Collaboration Virtual Desktop Avaya one-X Communicator view VDI Communicator on HP or Dell Wyse Thin Clients; or Windows PC Support for VMware View & Citrix Xen Desktop

Avaya VDI Communicator Release 1.0 Agent Client Headset Avaya

Georgene MacLennan NACR Solutions Architect – Business Collaboration