My restaurant is located in Chicago IL Food Street Location, Location, Location

Boss- Me Waitresses - 9 Cooks - 4 Head Chef/Prep Cook - 1 Bus Boys - 3 Dish Washer - 2 Hostess - 1 Cashier - 1 TOTAL: 22 EMPLOYEES Number of Employees

BOH (back of house) Cook food Prep Food Inventory Stock inventory (Dry & Cold) Sweep, mop, & clean: kitchen, storage, freezer, refrigerators, etc. Help each other FOH (front of house) Serve food Provide friendly customer service Cash handling Sweep, mop, & clean: dining area, bathrooms, work stations, etc.. Side work Help each other What Sugar Raerae’s Waffle House is All About

13 years and counting Sugar Raerae’s Age

There is only 1 founder: ME!I AM THE BOSS!!! I am responsible for both the FOH & BOH Hiring and Firing Ordering Inventory Staff Scheduling Event Planning Customer Service Employee Training Bookkeeping Problem Solving Able to fill in any position when needed Help EVERYONE The Boss’s Job

TEAM WORK!!!!!!!!!! Team Work Makes A Dream Work How Sugar Raerae’s Do What We Do

SUGAR RAERAE’S WAFFLE HOUSE

RULES, POLICIES, & PROCEDURES Components of the Employee Handbook: 1. Disclaimer and Acknowledgement 2. Employment Policies Recruiting Interviewing Applications Background checking Find and hire the right people Termination 3. Work Hours and Payroll Labor laws Payroll Scheduling Breaks Tip reporting Workers' compensation 4. Benefits Employee meals Time off Insurance and 401K 5. Appearance Standards Shoes Uniforms Hair Facial hair Nails Jewelry Tattoos Piercings 6. Behavior Expectations and Policies Teamwork Customer service Evaluations Rewards and discipline Conflict resolution 7. Cash Handling Policies and Procedures 8. Operating Procedures 9. Harassment Policy 10. Drug and Alcohol Policy 11. Health and Safety 12. Emergency Procedures 13. Company Property and Equipment

ALL PEOPLE IN CHICAGO WHO LIKE TO EAT OUT AT RESTURANTS TARGET MARKET

Radio, Newspaper, TV commercials, Coupons, Mail, Internet, Billboards, Flyers, Business Cards, Sales Papers, and Word of Mouth ADVERTISMENT

Education - COLLEGE (Business, Marketing, & Management) Training and Certification Customer-Service Skills Organizational Skills Experience Determination $$$$$$$$$$$$ What I Had To Do In Life

Offer what people want to buy, not just what you want to sell Keep cash flowing Always find new ways to keep costs low When planning, always overestimate expenses and underestimate revenues Focus on sales and marketing obsessively Find ways to exponentially increase profits Test and measure everything Don't discount, add value Accept that learning more equals earning more Stay Successful

Reviews & Rating Websites - zagat, gayot, dine, tripadvisor, yelp, urbanspoon Phone & Tablet Apps - Open Table, Foursquare, and Meetup Social Media – Facebook & Twitter Wi-Fi in the restaurant Flat Screen TVs Touch Screen Computer Stations in FOH & BOH Restaurant Technology

Making Lots of $$$$$$$$ Keeping up with the latest technology Expanding Universal Continue to provide the highest quality of food and service Sugar Raerae’s Future