there were EGM’s operating in Australia Net expenditure that is gambler losses were $10.9b Taxes collected were $3.1b Page 2

Page 3 Population 5,354,039, Wales 3,063,456 Area 237,629 km 2 (Wales 20,761 km 2, Vic is the same land area as the UK Smallest mainland state. Page 3

520 Club and Pub venues Up to 105 EGM’s per venue $5 Max bet Linked Jackpots Spin rate 2.14 seconds RTPR 85% Expected losses $840 per hour (max bets) Note acceptors (no $100 notes) No ATM’s Page 4

Around 73% of Victorian adults gambled in the past 12 months Around 41% of Victorian adults gambled monthly and 23% gambled weekly For the major forms of gambling, regular gambling participation –(once a month of more) 30 % –once a week or more less than 13 per cent 2009 Victorian gambling study Page 5

Page 6 * FOBT only Page 6

The scale of the Australian EGM problem is unparalleled in any other jurisdiction – More EGM’s in NSW than slots in Nevada As a result the responses to the problem have been intensive The following are gambling responses, some of which are unique to Victoria Page 7

Page 8 An independent statutory authority – Victorian Responsible Gambling Foundation Act Funding £75m over 4 years Aims to reduce the prevalence and harms of problem gambling and to help those who choose to gamble, to do so responsibly. Page 8

Page 9 VisionVision –A Victoria free from gambling-related harm. MissionMission –To provide education, research, treatment and support services to all Victorians to foster responsible gambling, reduce gambling-related harm and provide help where needed. Page 9

Page 10 Training: –For treatment practitioners to become exemplary providers of Gamblers Help services. –Increase awareness of gambling related mental health services –Ensure evidence lead practice and practice lead research Inform the VRGF research agenda on clinical research issues Page 10

State Wide Gambling Helpline- –24/7 –10,000 calls per year State Wide Peer Telephone service –English and two Chinese languages Therapeutic Counselling –130 FTE counsellors, 40,000 hours of counselling per year Financial Counselling- –16 FTE, hours of service Page 11

Aboriginal Services –2 Melbourne 2 regional services Chinese Language Services –In Cantonese and Mandarin languages Two Vietnamese Services Two Arabic Services Page 12

In all State and Territories All staff in the gambling area of a EGM venue must complete a RSG –Within six months of starting work –Refresher every three years This has been rewritten into a two module format –Module one: Two hour online training -knowledge –Module Two: Two hour face to face training in venues- skills Page 13

A customer who is experiencing gambling-related harm is likely to display a number of signs and behaviours. These have been categorised in terms of severity and how likely they are to be directly related to gambling problems. Page 14

Tries obsessively to win on one machine Asks to change large note at venue before gambling Rummages around in purse or wallet for additional money Rushes from one machine to another Significant increase in spending pattern Page 15 These behaviours are twice as likely to be seen in high risk gamblers compared to those at low risk.

Starts gambling when the venue is open / only stops when the venue is closing Has run out of all money when they leave the venue Spends $300 or more in a session Bets $3 or more per spin most of the time Gambles on two or more machines at a time Gambles most days Complains to staff about losing, or blames venue or machines for losing Conducts rituals or superstitious behaviour such as rubbing belly of machine or screen, talking to machine or using lucky charms Stays on to gamble when friends leave the venue Page 16 These behaviours are at least twice as likely to be seen in people experiencing issues with their gambling.

Gambles through normal meal times Finds it difficult to stop gambling at closing time Gets cash out of EFTPOS on two or more occasions Puts large wins back into the machine and keeps playing Leaves venues to find money to continue gambling Often gambles for long periods (3+ hours) without a proper break Plays very fast Gambles intensely without reacting to what’s going around them Shows signs of distress after gambling (looks sad/depressed, crying, holding head in hands, nervous/edgy, shaking, sweating) Gets angry while gambling (kicking, hitting machines, swearing, playing aggressively) Becomes angry or stands over others if someone takes their favoured machine Avoids contact or conversation with others Page 17 More common, likely to be demonstrated by people experiencing issues with their gambling.

Witnessed or heard trying to borrow money from another customer or asking for credit from the venue Is rude or impolite to staff (about gambling) Generally poor hygiene or significant decline in personal grooming or appearance Conceals their presence at the venue (not answering phone calls or taking calls outside, asking staff not to let others know they are there) Page 18 These are uncommon but, if seen, they are likely to indicate an issue with gambling.

Page 19 Under one of 6 Industry Codes. Min 6 months. Max Pub/Club 2 years or Casino Lifetime Gambler nominates venues Signs an agreement not to enter these gambling areas at these premises. Venues can remove the person. Page 19

Page 20 Recovery Assistance Program: –Available to GH clients (gamblers or affected others) –Objective is to support recovery from gambling based harm –Eligibility is based on use of services: the gambler must be self-excluded –Paid via vouchers or directly to the merchant for food, clothing, utilities, housing, medical, transport or dependent care –Maximum available in a given year is $2500 for an individual or $3500 per couple with children Page 20

Page venue support workers across Victoria. Visit venues and provide training for venue staff Involved with Responsible Service of Gambling. Voluntary- 90% of venues participate Page 21

Page 22 Provides training and support in responsible gambling for gaming venue staff to: –Identify behaviours that may be associated with problem gambling –Respond appropriately to these patrons. The program raises staff awareness of: –State-wide and local Gambler’s Help Services –Self-Exclusion programs –Other support services issues. Page 22

Page 23 A Pre-commitment scheme EGMs by the end of 2015: –Will be voluntary for players –Can set time and/or monetary limits –All gaming machines in Victoria (including Crown Casino) must have pre-commitment capability –All gaming venues must provide facilities for players to join pre-commitment scheme –Players will use loyalty card to operate pre-commitment scheme. Page 23