IMT 500: The Information Management Framework Autumn Quarter, 2012

What is Information Management? …the management of the processes and systems that create, acquire, organize, store, distribute, and use information. The goal of information management is to help people and organizations access, process and use information efficiently and effectively (Detlor, p. 103) Autumn 2012IMT 501: Teamwork for Information Professionals2

Three Kinds of IM Detlor talks about three different types of Information Management –Organizational– information systems management, information technology management, data management, business intelligence, competitive intelligence, content management, and records management –Library- knowledge organization, classification, cataloging, digital libraries, indexes, and information retrieval systems –Personal- the management of information of relevance and concern to the individual Autumn 2012IMT500: The Information Management Framework3

Organizational perspective Management and control over the full lifecycle of information processes ranging from creation to use for the betterment of the organization itself Information as a strategic resource Critical role of information technology ( Detlor, pp ) Autumn 2012IMT 501: Teamwork for Information Professionals4

Autumn 2012IMT500: The Information Management Framework5 Organizations and Information “Organizations are societies of minds” Choo discusses several dimensions that are critical to understanding the use of information in organizations –Closed vs. open systems –Decision-making vs. interpretation systems –Connecting, sharing, and structuring –Tacit vs. explicit knowledge

Autumn 2012IMT500: The Information Management Framework6 Learning Systems

Choo’s Information Management Cycle Choo. C. W. (2002). Chapters 1-2. Information Management for the Intelligent Organization: The Art of Scanning the Environment. Medford, NJ: Information Today Autumn 20127IMT500: The Information Management Framework

Autumn 2012IMT500: The Information Management Framework8 The Six Information Processes Identifying information needs Acquiring information Organizing and storing information Developing information products and services Distributing information Using information

10 Principles of IM 1.Recognise (and manage) complexity 2.Focus on adoption 3.Deliver tangible & visible benefits 4.Prioritise according to business needs 5.Take a journey of a thousand steps 6.Provide strong leadership 7.Mitigate risks 8.Communicate extensively 9.Aim to deliver a seamless user experience 10. Choose the first project very carefully Robertson, J. (2005). '10 Principles of Effective Information Management', KM Column, Step Two Designs. Available from Autumn 20129IMT500: The Information Management Framework

Why Do We Care? The Information Age is an 80 year wave of economic and societal change that is in its second half, where business value comes from exploitation of technology rather than from installation. "In the first half of the Information Age, the primary focus was the technology itself; this is where great fortunes were made by companies like IBM and Microsoft," said Mark Raskino, vice president and Gartner Fellow. "In this period, the majority of companies that gained competitive advantage did so by differential access to the technology from these providers — for example, by having more capital to invest in it or better skills at installing it in their businesses. "In the second half of the age, as technology becomes ubiquitous, consumerized, cheaper and more equally available to all, the focus for differentiation moves to exploitation of the technology and to the information it processes," Mr. Raskino said. "It is already noticeable that the great fortunes of the second half of the age are being made by companies like Google and Facebook, which are not traditional makers of technology. In this period, the majority of companies that enjoy competitive advantage will gain it from a differential ability to see and exploit the opportunities of new kinds of information.“ Gartner Group (2011). "Strategic Information Management for Competitive Advantage," ( ). Autumn 2012IMT500: The Information Management Framework10

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