HSBC & Information System Done by: Hoda Hamze

Agenda Definition of IS About HSBC Sets of e-commerce used in HSBC Before Using Information System in HSBC After Using Information System in HSBC The Advantages Gained from Using Information System Types of Information Systems in Use Work Cited Agenda

Information System What is Information System or IS? Is a combination of people’s activities and information technology that support operations, management and decision making. Is the way how people interact with technology. Information System

HSBC: is an international bank that widely involved in e-commerce business which is among the main forms of business transacted through the internet. About HSBC

Sets of e-commerce used in HSBC HSBC as a bank utilizes different types of e- commerce such as: Business to Business(B2B): is the exchange of information, products or services between businesses. Such as: financial services. Business to Customer(B2C): is the exchange of information, products or services between business and consumers. Such as: banking information. Customer to Business(C2B): is a business model in which consumers make a product or services that a business use it to gain a competitive advantages. Sets of e-commerce used in HSBC

Before Using Information System in HSBC The bank for a long time had been using a manual system before the introduction of internet banking. For example, a customer who would have wished to open an account in another branch of HSBC in another country where he operates in was required to collect a statement from the current branch and present it to the branch he would want to open an account. Before Using Information System in HSBC

After Using Information System in HSBC After using the internet banking customer is able to open an account online without the manual procedures or even work with the old one. As a conclusion: IS saves time, money and effort After Using Information System in HSBC

The Advantages Gained from Using Information System in HSBC Through the use of different forms of internet banking services, HSBC has been able to sufficiently serve its millions of international customers. Management at different levels has been using these IS types to make decisions such as; giving out loans and credit cards. HSBC used the internet to manage its numerous branches that are over 87 countries. HSBC has been able to operate effectively using the IS technologies to provide internet banking. The Advantages Gained from Using Information System in HSBC

Types of Information System in Use HSBC uses executive support system(ESS) in its branches: ESS is a system that uses modeling tools and data analysis of information in analyzing the information resulting from the database created by its different branches. ESS is the best to be used by the board of directors of HSBC to make strategic decisions. This information is then organized in the transaction processing system(TPS) Types of Information System in Use

Types of Information System in Use cont’d Transaction processing system: is designed to process daily transactions(information) accurately and efficiently. The HSBC also uses the transaction processing system (TPS) that: shows detail information of all transactions that take place in a branch. This system forms the basis of all other systems such as ESS. since it gives the most detailed information on HSBC’s operations. This information is used in making management information system and management reports. The information in this system is used to design services as needed by customers. The sales department use TPS in determining the mandatory services that is needed, so they can come up with the most effective promotional strategies. The TPS also provides most of the information that is posted on HSBC website. Types of Information System in Use cont’d

Top Middle Management Low Level Management This is How information flows from operations management to top management

http://tutor2u.net/business/ict/intro_infor mation_system_types.htm http://www.techopedia.com/definition/23 258/consumer-to-business-c2b http://essaywritingtips.org/component/co ntent/article/66-samples/506-use-of- information-systems-and-internet-in-hsbc Work Cited