® Maynard Webb Chief Operating Officer

2 Today’s discussion The challenges we face are similar in many ways Day to day demands Innovation exploding around us Technology trends on campuses - fad or strategic priorities? Dealing with conflicting themes of delivering secure, stable, responsive systems & services while leveraging innovation First – some eBay context

3 eBay’s vision Provide a global online trading platform where practically anyone can trade practically anything…

4 The World’s Online Marketplace eBay’s mission

5 How eBay works We make inefficient markets efficient for millions of users

6 Welcome to the Community

7 Trading Formats AUCTION FIXED PRICE BY SELLER

8 World’s most diverse marketplace % of New listings % %

9 Asia/Pacific Australia South Korea New Zealand Taiwan China Singapore Hong Kong Europe Austria Belgium France Germany Ireland Italy Netherlands Poland SpainSwitzerland SwedenUK eBay site or majority investment Argentina* Brazil* Chile* Colombia* Ecuador* Mexico* Peru* Uruguay* Venezuela* *MercadoLibre sites Americas USA Canada Minority investment Users from over 150 countries Global footprint India Philippines Malaysia 33 Countries

10 Registered Users 135 Million Ranking 9 th on a list of nations

11 Gross Merchandise Volume $34.2 Billion

12 Listings Billion 5 listings for everyone in the US

13 Total Company Revenue $3.27 Billion Revenue guidance for 2005 is $4.3B

14 users US Subscribers (Millions) Subscriber comparisons Source: Company reports

15 #1 in e-commerce traffic Unique Visitors – Monthly Average (Millions) – Q Source: Nielsen Net Ratings

16 Global success Leading e-commerce site in 9 of the top 10 markets GermanyUKFranceItaly AustraliaSouth Korea China Canada USA

17 eBay International fun facts…  …In the UK, generating ~ 2.5 x more GMV than the sum of all box office receipts Box Office receipts Porsche …In Germany, generating more GMV than the worldwide sales of Porsche  …In China, more visitors than Shanghai’s #1 shopping street Nanjing Road

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19 Creating the new global standard for online payments PayPal’s purpose

20 Complementary missions The world’s online marketplace The world’s online payments standard Powering online commerce

21 $18.9 Billion Total Payment Volume Growth

22 eBay tech fun facts Page views/day at peak1.1B Searches/day at peak298M New listings/day at peak8.7M Bids/day at peak15.7M Total Confirmed Users132.4 M Peak Network Utilization14.1 Gbps Site Availability99.94%

US Inc. 4.4 Transaction velocity Transactions per day (Millions) - Q Source: eBay Estimates

24 We face some interesting challenges Total transparency Innovation, of all kinds Bulletproof from a business perspective

25 You face interesting challenges as well You deal with lots of complexity with constrained budgets. How do you keep up AND innovate? How do you embrace the technology trends on campuses today? Let’s take a look at some of them.

26 Connected – all the time, any time

27 Blogging

28 Facebook.com

29 Do you Wiki?

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31 Open campus. Opencourseware.

32 Exhilarating or exhausting? Scalable, reliable, secure infrastructure Services your institution’s reputation depends on New demand from every direction Innovation exploding around you vs. How do you deal with these conflicting themes:

33 Think differently Think about what’s possible Embrace the opportunities Harness the energy. Find ways to leverage the masses to help you solve your biggest challenges.

34 Stay connected Be open. Listen. Know what’s happening in the world Learn what world class looks like and how you stack up Take advantage of forums like this one Leverage your community

35 How eBay stays connected Monitor ecommerce around the world Keep an eye on competitors Small staff dedicated to innovation – skunk works We watch the Marketplace Leverage learnings globally 135 million users provide us with immediate feedback

36 Voices of our community “Voices” groups of buyers and sellers Monthly meetings at eBay Share our product & marketing ideas Listen to their ideas and concerns distribution lists Communicate with each other & directly with eBay’s executive staff

37 Listening in on discussions

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40 Embrace the opportunities We live in interesting times. Don’t be afraid to experiment. Take a toe-in-the-water approach Build a sound wave of interest Provide an environment that enables others to innovate

41 Harness the energy

42 Harnessing the energy around eBay We provide the platform for our community of users. They help themselves, help us, and help each other.

43 Our users help themselves

44 Our users help us Through our Voices groups we get product and marketing ideas Users participate in user interface design sessions They help with QA by beta testing our product changes They seek out and report suspicious activity on the site

45 Our users help each other

46 Our users train each other

47 Our users help each other grow

48 Our users provide solutions

49 Problems solved

50 Changing the world takes a little energy Your world is exploding with innovation Embrace it with openness and wonder Stay connected Harness the energy The challenges are great, but that’s what makes our jobs exciting

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