Chapter 7, Section 4

Reservationists Ask for the Following Information: Guest’s last name, first name, and middle initial Guest’s title Guest’s complete address Travel agent’s IATA number, address, and phone number Telephone number of contact person Arrival and departure dates Number of people sharing the room Room type, rate, and any special requests Rate code

How do guaranteed reservations benefit hotels? Guaranteed reservations benefit hotels by reducing no-shows and guaranteeing the money if the room is cancelled. How do they benefit guests? Guaranteed reservations benefit guests by guaranteeing that the lodging property will hold the room until check-out time on the day after the arrival date

Group Reservation Masters are Set Up with the Following Information: Group name and address Name and number of group contact Market segment code Single, double, and suite rates Extra person charge Cut-off date Names of guests to receive free rooms Designated VIPs in the group Master billing instructions Number of rooms of each type required for each night of the booking

Reservations May Prepare: Expected arrivals list Expected departures lists Reservation confirmation forms Group rooming lists VIP reports Special requests reports Room availability reports

Quiz ____ reservations reduce no-shows and ensure the property is paid if the room is not cancelled. 2.Properties that get heavy group businesses use a ____ ____ _____, which is part of the reservation computer system and provides one folio for the entire group.

Quiz True/False: Travel agents receive a courtesy commission for cancellations or no-shows. 4. True/False: If a guest does not provide an advance deposit in the allotted timeframe, reservationists leave the reservation as a guaranteed reservation. 5. True/False: Reservationists handle cancellations with the same guest service they would show for a reservation.