Human Resources Transformation at Baptist Health Amy Kropp – Corporate Director, Human Resources Rebecca Fletcher – Supervisor, Information Technology

Agenda Baptist Health an Overview HR Transformation –A look back 3 years ago HR Process Improvement –Examples of changes in technology and processes HR Future State –A discussions of the PeopleSoft Implementation Wrap Up, Q&A 2

Baptist Health an Overview –Largest faith based non-profit healthcare system in the region –14,000 employees working in 5 hospitals, outpatient and diagnostic centers –Building a new hospital WKBH to be opened next year –10 years on Fortune’s List of 100 Best Companies to work for –400 IT professionals supporting 900 systems 3

HR Transformation A look back… 4

HR Transformation HR Functions were antiquated: –Performance Review/Merit System –Recruitment/Application Process –Benefits Enrollment 5

Historical Issues Convoluted HR Processes Paper Processes –Unnecessary costs in printing, copying, and storing paper documents. Poor System Integration –Data had to be keyed into multiple systems –Data had to be checked and re-checked –Caused delays transactions being processed 6

Historical Issues Value add HR Services were unavailable –HR Resources focused on transactions –Very little Leader Consultation –Minimal Talent Management –Scarce Change Management Managers had to get employee information from HR 7

HR Process Improvement Business Process Transformation and then Automation 8

The New Hire Process Issue Identification –Employees didn’t have employee numbers on their first day of employment this impacted their ability to do many things. Executive Sponsorship Cross Functional Team Developed –HR, Payroll, IT, and Employee Health 9

The New Hire Process 10

What resulted? Collaboration and Business Process Improvements between all areas All Clinical Employees have an employee number and access to clinical system on their first day of employment. 11

Process Changes Employee Health Scans Pre-Employment Documents and Stores on Network Share for Recruitment. Recruitment processes New Hires quicker. Payroll allows HR to process New Hire Transactions Every Day – No longer a 4 day downtime window. 12

New Hire Process - Before

New Hire Process - After

Other Examples… Manager Self Service providing leaders with the ability to electronically (April 2007): –Access direct report employee information –Request a new FTE or back-fill a position –Submit personnel actions for employees –Submit non-leader merit increases –Reorganize/change reporting relationships 15

Other Examples Employee Self Service providing employees with the ability to electronically (May 2009): –Make Benefits selections/changes* –Retrieve their paycheck –Maintain contact information –Modify their tax withholding –Access time off balances –* Implemented Prior to May

Other Examples… Taleo which provides applicant tracking to manage recruitment needs (June 2009). Works in conjunction with Manager Self Service. Resulting in: –Applicant Web Portal w/ branding –Applicant Tracking and Compliance 335,884 applicant communications sent –Time-to-Fill Reduction Prior 75 days / Post 45 days 17

Other Examples… Leader Evaluation Manager providing automated performance management (August 2009): –Increase Leader Accountability via results driven performance appraisal –Cascading goals from senior leadership –Line of sight goals as well as system goals –Organizational goal reporting real time –Automated and Paperless review process 18

Human Resources Future State 19

The Future… Fully Integrated Information Technology system utilizing Oracle PeopleSoft (April 2012): –Human Capital Management –Financial Management –Supply Chain Management 20

The Future… Business Transformation of HR processes and systems to realize: –Streamlined Processes –Organizational Efficiency –Higher availability of Value Add HR Services Leader Consultations Talent Management/Succession Planning Change Management 21

The Future… Additional Benefits: –Position Control with more robust budget management –360 degree evaluations with multi-rater feedback. –Succession Planning that is integrated with employee development, and career planning –Improved Forecasting, Reporting and Business Intelligence 22

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Questions