 Information Infrastructure 5 Major Components: - Computer Hardware - General Purpose Software - Networks and Communication Facilities - Databases - Information Management Personnel  Information Architecture  Transaction Processing System (TPS)  Management Information Systems (MIS) - efficiency, effectiveness, and productivity  Support Systems  Intelligent Systems  Integrating Support (and Other) Systems

 Organizational Structure - The Hierarchical Structure - Project Management and Matrix Organization  Mapping Information Systems to Organizational Structure - Departmental Information Systems - Plant Information Systems - Divisional Information Systems - Enterprisewide Information Systems - Interorganizational Information Systems

 Strategic decisions  Tactical or managerial decisions  Operational decisions

 Resources Are Managed by Whom  Role of the Information Systems Department

 Relationships Between the ISD and End Users The ISD and the end-user units must be close partners. Some mechanisms that provide the required cooperation are: - A steering committee that represents all end users and the ISD. This committee sets IT policies, provides for priorities, and coordinates IS projects. - Joint ISD/end-user project teams for planning, budgeting, application developments, and maintenance. - ISD representation on the top corporate executive committee. - Service agreements that define computing responsibilities and provide a frame work for services rendered by the ISD to end users. - Technical and administrative support (including training) for end users. - A conflict resolution unit established by the ISD to handle end-user complaints quickly and resolve conflicts as soon as possible. - An information center that acts as a help center to end users regarding purchase, operations, and maintenance of hardware and software.

 Programmer  Systems Analyst / Developer  Telecommunications / Network Specialist  Systems Operations Specialist  Business Analyst  Database Administrator  Webmaster / E-Commerce Specialist

 Reporter: Alima, Iam Vans Jimeno, David Paolo  Reference: