ACTIVE LISTENING MARY ANN ZWIEBEL NUR 528-01 MARCH 25, 2015.

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Presentation transcript:

ACTIVE LISTENING MARY ANN ZWIEBEL NUR MARCH 25, 2015

INTRODUCTION Objectives Initiatives Characteristics of Active Listeners Evaluation Questions

AUDIENCE My audience is graduate nursing students

OBJECTIVES The learner will be able to identify the characteristics of an active listener. The learner will recognize when they are actively listening. The learner will be able to distinguish non-verbal cues.

INITIATIVES Many people can hear the same instructions, but interpret the information differently.

WHAT IS ACTIVE LISTENING? The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech.

SELECTIVE ATTENTION Selective Attention List

WE ALL HEAR, BUT DO WE LISTEN? Learn Enjoy Obtain information Understand

Active Listeners NursesPhysiciansCounselorsResearchersTeachersStudents

EVALUATION OF OBJECTIVES Keep an open mind, non- judgmental Don’t interrupt and offer what you think Empathy Non-verbal cues Summarize Stop talking Pay attention Face the person, make eye contact Show you’re interested Reflective feedback

REFERENCES Boyd, S. D. (1998). Using active listening. Nursing Management, 29(7), 55. Retrieved from Salcido, R. ". (2014). The Mastery of Wound Care Requires Active Listening Through Qualitative Interviews. Advances In Skin & Wound Care, 27(4), 152. doi: /01.ASW d Simpson, B. W., Truant, P., & Resnick, B. A. (2014). Stop and Listen to the People: An Enhanced Approach to Cancer Cluster Investigations. American Journal Of Public Health, 104(7), doi: /AJPH Treasure, J. 5 Ways to listen better. TED podcast retrieved March 21, 2015 from Uploaded on Jul 29, Weger, H. J., Bell, G. C., & Robinson, M. C. (2014). The Relative Effectiveness of Active Listening in Initial Interactions. International Journal Of Listening, 28(1), doi: / Wiseman, R. Did you spot the gorilla? Retrieved on March 22, 2015 from you-spot-the-gorilla. you-spot-the-gorilla