Active Listening Article by Rogers and Farson Presented by Adam Fleming.

Slides:



Advertisements
Similar presentations
Qualities of a good facilitator
Advertisements

Customer Service – Dealing With Difficult Customers
Career Development Interventions in the Elementary Schools
Active Listening Presentation by: Rebecca Green
Section 1: BUILDING HEALTH SKILLS How do you take responsibility for your health? Make a commitment to take charge of your actions & behaviors. Commit.
The Art of Listening.
Person-Centered Therapy
Succeed by Listening Discussion Session #73 Jen Alexander.
Evaluating the Effectiveness of Your Training: Kirkpatrick’s 4 Levels Left Click to move to next slide and begin next audio. PRESS the F5 key to begin.
HABIT 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
Listening Skills Rutherford County Communication & Conflict Resolution Training Series.
Hone Your Communication Skills
14/02/ Presentation on Effective Communication Skills.
Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? You are right,
Listening skills.
Coaching and Performance Management
Developing Listening Techniques Common Core Standards Addressed! CCSS. ELA Literacy. RST.1 1 ‐ 12.10By the end of grade 12, read and comprehend science/technical.
Listening Skills. Complete all readings and work before class Have a good attitude about the class and the teacher before you get into the classroom Be.
Leadership and Followership Communication Chapter Two.
Authors: Carl R. Rogers & Richard E Farson Presented by: Chase Thomas
© 2007, Educational Institute Chapter 2 Effective Communication Supervision in the Hospitality Industry Fourth Edition (250T or 250)
Theory of Personal Development By: Amanda, Andy, Hannah, and Shelby!
EFFECTIVE LISTENING SKILLS
Lesson D2-2 Understanding Effective Communication Techniques.
Understanding Effective Communication Techniques
Leadership Behavior and Motivation
Social work students’ perspective on group supervision Evija Apine University of Latvia Director of Social Work Professional Higher Education Study Program.
Section 8.1 Defining Communication
Warm-Up List as many ways that you can think of that people communicate with each other. Circle the three that you do most. Think back 5 years. Were these.
Theories of Personality Power Point Presentation by Avidan Milevsky, Ph.D. Touro College South cover title page This presentation copyright Susan C. Cloninger.
Communicating Effectively
Chapter 3 Personality, Perception, & Attribution Nelson & Quick
Understanding Effective Communication Techniques
Introduction To AG.Communication Mr. Carter. WILCOX CENTRAL FFA  Pay your FFA Dues.
Leadership Competencies
Chapter 6 THE NATURE OF WORK MOTIVATION. CHAPTER 6 The Nature of Work Motivation Copyright © 2002 Prentice-Hall Work Motivation Definition: The psychological.
Supervisor-Subordinate Friendships The Effects of Promotion on Peer Relationships Katie Nichols, Stefanie Ress, Jessica Rudd with Dr. Martha Fay Department.
Career Advancement Center Workshops Active Listening Skills T IMOTHY S CANLON Active Listening Skills T IMOTHY S CANLON APCO Curriculum Developer August.
Lecture 24. Performance Management and Coaching Contd….Part 2.
Effective Communication. Verbal Non-verbal Spoken words Written communication Facial expressions Body language touch Communication: exchange of information,
Carl Rogers Kathleen Mehl. Background Born January 8, 1902 In Oak Park, Illinois (suburb of Chicago) Died February 4, 1987 His father was a civil engineer.
ROLE OF A LEADER This product was funded by a grant awarded under the President’s High Growth Job Training Initiative as implemented by the U.S. Department.
Direct Guidance Principles
LISTENING Listening is a receiver’s activity in communication. As the speaker has the responsibility to be understood so the listener has the responsibility.
Therapeutic Models Psychodynamic, Humanistic, Cognitive.
Unit B2-4 Employability in Agriculture/Horticulture Industry.
LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.
UNDERSTANDING EFFECTIVE COMMUNICATION TECHNIQUES.
Listening Skills Listening is not the same as hearing. Listening implies understanding. For this to happen, you need to practice active.
Improving Communication Unit 3: Management Challenges.
Success Criteria: 1. I can distinguish the difference between hearing and listening 2. I can utilize the steps of the listening process to appropriately.
Person-Centered Therapy
Communication in Clinical Supervision Chapter 6. Communication Techniques In order to encourage teacher reflection and decision-making, the observer needs.
Developing Communication Skills Developing Listening Techniques.
© 2002 Prentice Hall, Inc. Chapter 4 Participative Leadership, Delegation, and Empowerment.
Customer Service – Dealing With Difficult Customers
Click to edit Master subtitle style 3/7/10 LEADING.
CHAPTER 2 Making Healthful Choices. Health Skills Health skills, also known as life skills, enable you to make better, more informed health choices.
Unit D2-4 Employability in Agriculture/Horticulture Industry.
FACULTY OF ICT BIM111: COMMUNICATION SKILLS Joachim.Bibuli Lecturer.
 Is the exchange of thoughts, feelings, and beliefs between two or more people  Effective communication  Clearly say what you mean  I messages  Pay.
Tier 6: Knowledge Competencies for Options Counselors The detailed knowledge areas required for work in a specific occupation. Competencies from the “Core.
Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.
Speaking and Listening. Speaking and listening Why are communication skills important? Communication is the heart of every organization. Everything you.
Success Criteria: I can distinguish the difference between hearing and listening I can utilize the steps of the listening process to appropriately respond.
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
J Geetha Madhuri Journal of Organizational Behavior 2017
Community Language Learning
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
Presentation transcript:

Active Listening Article by Rogers and Farson Presented by Adam Fleming

“We have been given two ears and but a single mouth, in order that we may hear more and talk less. ” - Zeno the Citum

 “active” – listener has definite responsibility  Help speaker work out their problems  Way of approaching those day-to-day problems Active Listening – What is it?

Carl R. Rogers  M.A. Columbia University  Ph.D. Columbia University, Psychotherapy  Father of humanistic psychology  Known for the person-centered approach (PCA)  Authored over a hundred publications explaining his theory of personality development. Authors

 Masters degree University of Minnesota  Ph.D. University of Chicago, psychology  president of Western Behavioral Sciences Institute  became Rogers’ research assistant  intern and counselor at the Counseling Center and a research associate at the Industrial Relations Center. Richard E. Farson

 Goal – bring about changes in people  Avoid trying to change point of view  Listen for total meaning  Respond to feelings  Note all cues Active listening

 Not easy to acquire  Carries strong element of personal risk  Listener will often hear negative expressions directed at them  Listeners emotions are sometimes barrier  Must be able to listen to oneself before you can listen to others Problems

 Improve productivity  Best practices  Richest untapped source of power available Organizational goals

Knippen, Jay T., Green, Thad B. (Summer 1994) How the Manager Can Use Active Listening. Public Personnel Management, 23,  Being an active listener requires 5 steps 1. Determine when to use active listening 2. Select appropriate technique 3. Use technique selected 4. Evaluate communicators response 5. Take appropriate action Reference 1

Management Training

Brownell, Judy (Fall 1990) Perceptions of Effective Listeners: A Management Study. The Journal of Business Communication, 27:4,  Researchers know less about listening than speaking, reading or writing  60 percent of managers communication time is spent listening  Administered a 26 item questionnaire to middle managers and their subordinates in 6 hospitality organizations.  Findings:  Managers over 45 – perceived as poor listeners  Female managers – perceived as better listeners than males  Almost all managers rated themselves as “very good” or “good” listeners Discrepancy between managers’ self- perception Direct and frequent feedback is necessary Reference 2

Survey results

“He who knows does not speak; he who speaks does not know.” - Tao Teh Ching (56:1)

Ramsey, R D (Nov 2007). The most important skills for today's supervisors. Supervision, 68, 11. p.3  Managers have the toughest job in the business world  Takes a myriad of skills to become an effective manager  All good leaders are good listeners  When leader doesn’t listen, followers quit listening to the leader  The most effective supervisors understand that listening is life's greatest teacher  Effective listeners are made, not born.  Listen as defined in the dictionary “to make an effort to hear something…to pay attention; heed” Reference 3

 Decision to listen is up to each manager  Development of listening skills  Listen to all language  Open door policy  Viewed as a good manager, effective leader Conclusion

Questions / Comments?