LatAm CPLS Kick Off Event 08/27-08/28/2008

….Because we share a common goal! Latin America & CaribbeanAll World Regions Microsoft Certifications Volume DEC 2007 YTD JUL 2008 YTD DEC 2007 YTD JUL 2008 YTD 18,05730,360513,428681,825 Intro About Us Microsoft & Prometric 68.57% And 37.5%

Prometric & Testing Partners (CPLS) Region AFRICA AMERICAS APACCHINAEMEAINDIA NAMLATAM Activated IT Sites as of 08/25/ LAM & CAR 269 Active APTCs

Team Success Microsoft Prometric Testing Partner CPLS

CPLS Testing Partners The Face and Success of Prometric Technology Investments + Rewrite of the entire site administrative, registration and communications systems + Infrastructure & Software Upgrades People Investments + To Support Volume Growth Marketing Investment Growth

Global Help Desk iSupport Enhanced Call Routing capabilities Global Command Center Growth CPLS Testing Partners The Face and Success of Prometric

Communications People Test Center Administrators (TCAs) District Managers (DMs) Territory Operations Managers (TOMs) Senior IT Channel Manager Regional Vice Presidents (VPs) Candidate Care visit to find a complete list (including contact information) of all the Support people listed above. CPLS Testing Partners The Face and Success of Prometric

Emulation Exams Overview Emulation Technology provides an innovative way to predict on- the-job performance that will add value to certification and increase market demand for professionals holding this type of certification. How Does It Work? Delivery Process – Enhanced UTD technology provides capability to connect to a virtual server over the internet and deliver performance based questions. Scheduling Process – IT scheduling and registration system has been enhanced to reserve virtual server capacity as a part of the scheduling process.

Emulation Exams What Is Required? ItemMinimum Requirements Processor Family6 (Pentium III) Processor Speed1000 Video Resolution1024, 768, 32 Memory Installed512 Software ResourcesIE (6.00) or higher OS NameWinXP SP2 or higher Duplex Connection for LAN 100MB Network Switch (Site Level) 100MB Proxy Server If Proxy server exists at site, it must be configured in IE. Internet ConnectionMinimum 256K (Recommended 1MB) NOTE: This new seat level (Seat Level 4) is required for emulation delivery. For detailed information on Emulation exams visit

Current Campaigns

Microsoft Certified Trainer Award Program Provide your students* with valuable discounts on Microsoft Certification exams and practice tests Earn points toward awards when your students use a discount voucher and pass their Microsoft Certification exams *To be eligible to receive the discount vouchers, students must be in one of your instructor-led training classes on Microsoft products or technologies. In the case of all Latin American & Caribbean countries, MCT have the opportunity to pass a 10% OFF discount to their students through this discounted vouchers.

There is no cost to join the program. And, as a member of the MCT Awards program, you are eligible to receive: MCT Awards discount Microsoft Certification exam vouchers for distribution to your students MCT Awards discount practice test vouchers for distribution to your students MCT Award Program points earned each time one of your students passes a Microsoft Certification exam using a MCT Awards discount voucher provided by you (1 point per exam passed). MCT Awards Program points may be redeemed for a variety of awards.

MCT Awards Program To learn more about the MCT Awards Program, please go to There, interested Microsoft trainers can easily join by only presenting the following information:

MCT Awards Program-Registration

MCT Award Program August 2008 YTD Number of Exams taken with MCT discounted vouchers: >56,000 Number of MCTs who have registered for the Program: 2,200 (17% of all MCTs)  Encourage your MCTs to register for the MCT Award Program….  Candidates receive a 10% discount on exams  MCTs receive points that can be exchanged for rewards  The site increases the volume of certs and its revenue

Second-Shot Campaign

4. If candidates fail, they can register for their free retake exam via Prometric's web site, call center or test center locations using the same voucher number. NOTE: Candidates must wait one day after the failed exam to register to allow for test results to be entered into the system. Here is how it works for candidates: 1. Register for Second Shot on the Microsoft site or obtain an exam voucher number from you, the partner. 2. Using the voucher number, schedule and pay for the initial exam via Prometric's web site, call center or test center locations. (Candidates must have the voucher number available prior to registering.) 3. Take the exam.

Second-Shot Campaign Which exams qualify for this Second Shot offer? Any Microsoft Learning IT professional, developer, or Microsoft Dynamics exam qualifies for this offer Here is How Second-Shot has performed….

Second-Shot Campaign Second Shot as of 30 JUNE 2008 Total Distribution MCP638,311 Dynamics74,590 Academic21,707 Total734,608 Total Redemption399,261

Second-Shot Campaign First Redemption Volume by Region % of Volume by Region China10,3833.0% EMEA122, % KL3,2190.9% LATAM17,0464.9% India78, % NAM51, % SOA4,8481.4% Australia39, % Japan20,6666.0% Total346,879

Second-Shot Campaign Second Redemption Volume by Region % of Volume by Region % of Free takes by Region China1,0982.1%10.6% EMEA16, %13.8% KL4810.9%14.9% LATAM4,7279.0%27.7% India8, %10.6% NAM9, %17.9% SOA8341.6%17.2% Australia4,9629.5%12.5% Japan5, %29.0% Total52, %

Second-Shot Campaign FY08 Volume of Certs  30,360 of which 17,046 (1 st Redemption)  and 4,727 (2 nd Redemption) 21,773 exams have been Second-shot driven! 71.71% At a quick glance!

Quarter-Over-Quarter Campaign HOW: Increase Q (July/Aug/Sept) Microsoft Certification exam volume over Q (April/May/June) and receive and additional reward. WHO: Microsoft training/testing sites opened on or before April 1st, 2008 with 15 or more exams delivered during Q (July/Aug/Sept.) will qualify WHAT: Each qualified site will receive an additional reward for incremental Microsoft Certification exam volume

Quarter-Over-Quarter Site BR00 April-June (Q2) Volume 100 July-August (Q3) Volume x $Reg. Comp 20 x $Reg. Comp + $5 July-August (Q3) Volume 125 (25% over Q2) 100 x $Reg. Comp 25 exams x $Reg. Comp + $10

CPLS Testing Partners The Face and Success of Prometric Client policies Prometric authorized policies & procedures Contact Information For information regarding current campaigns:

Prometric Partner Website Welcome Page

Latin American & Caribbean Regional Page Prometric Partner Website

Communication Page

Prometric Partner Website Contact Page

Prometric Partner Website Downloads Page

Prometric Partner Website Electronic Manuals

Prometric Partner Website TCA Certification Page

Does certification increase turnover? Do certified people influence product purchases? Who pays for certification tests? How do people prepare? responses so far 237 LatAm responses

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.