Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You Designed Exclusively for the CASFAA 2008 Conference December, 2008 Presented by Terry D. Everson Chief Training Officers Everson Consulting

Personal Learning Journal Initial Learning Objectives A training program is like a communication situation in one important way: If you are clear about what you want or need, and you are willing to ask for it, you are more likely to get it. In the space below, write down what you want or need from this training program. ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Ah-Ha’s

Agenda Welcome & Introductions Working Definitions Categories Of EQ Why Worry Impact On Leadership How To Identify In The Selection Process Your Call To Action

My Best Boss

Definitions Emotional Intelligence – Your ability to use both emotions and cognitive skills in your life. Susan Dunn OR Emotional Intelligence refers to the capacity for recognizing your own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman Leadership – Taking someone to a place they would not have gone to on their own. T. Everson Emotional Competence – A learned capability based on emotional intelligence that results in outstanding work performance. Daniel Goleman

Some More Food For Thought Emotional Intelligence- determines our potential for learning the practical skills related to self awareness/motivation/self- regulation/empathy/adeptness in relationships Emotional Competence- shows how much of that potential we have translated into on the job capabilities

Putting EQ To Practice SKACompetencies/Traits

A “Servant” Leadership Mentality Customers Staff Sup’s Middle Directors Deans Ex.

What The Researchers Are Saying Personal CompetenciesSocial Competencies Recognition Self-Awareness Emotional Self-Awareness Accurate Self-Assessment Self Confidence Social Awareness Empathy Service Orientation Organizational Awareness Regulation Self-Management Self Control Trustworthiness Conscientiousness Adaptability Achieve Drive Initiative Relationship Management Developing Others Influence Communication Conflict Management Leadership Change Catalyst Building Consensus Teamwork & Collaboration

Components In Action Self-Awareness – know and understanding what one feels Emotional Self-Management – the ability to regulate distressing affects like anxiety/anger and to inhibit emotional impulses Social Awareness – the ability to read verbal/non-verbal cues for negative emotions, particularly anger & fear, and to judge trustworthiness of others. Relationship Management – our ability to attune ourselves to or influence the emotions of other people.

Let’s Make A Case I.Q. Vs E.Q. or Why 0.01% on a grade point is an arbitrary cutoff.

The Higher Up You Go... Individual Contributor Team Lead Supervisor Manager VPs CEOs/Chairs Pareto Was Right

Finding A Balance D3M Research, analyze, study, evaluate, then go with your gut.

The BOC Model Skills/Knowledge/Abilities Competencies A Tiered Model – Senior Executives – Middle Management – Supervisory Personnel – Day To Day Contributors

What It Takes Senior Management Commitment & Involvement A “Non-Traditional” HR Team A Working Model A Long-Term Vision Effort

Resources Goleman, D. (1998) Working With Emotional Intelligence. New York: Bantam Books Goleman, D. (1998) What Makes A Leader Harvard Business Review, November-December Goleman, D. (1998) Leadership That Gets Results Harvard Business Review, November- December Boyatzis, R. (1982) The Competent Manager: A Model For Effective Performance. New York, John Wiley & Sons McClelland, David C. (1998) Identifying Competencies With Behavior Event Interviews. Psychological Science 9(5), Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002), Primal Leadership: Realizing The Power Of Emotional Intelligence. Harvard Business Press, Boston.

Call to Action I will do what? By when? ActionDate Signed___________________Date______

Terry D. Everson Chief Training Officer and Executive Coach Everson Consulting, LLC 807 Sunrise Bay Waunakee, WI (c) Contact Information