© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard ReliaTel ® Basic Administrator Training Adding Classes, DAPs, and Performance Dashboard Release Training - Version 1.0

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, DAPs, and Performance Dashboard Classes, Performance dashboard, DAPs, and entities are integrated components Goals 1. Connectivity - Set up a connection between ReliaTel and the device 2. Monitoring - Monitor the device to assess level of performance Devices are performance specific Different devices provide different data; examples: SNMP traps Performance metrics such as CPU capacity, memory, or processes Capacity utilization such as bandwidth or trunk utilization VoIP quality of service (QoS) for metrics such as latency and jitter Ping latency 3. Alarms - Generate alarms when performance or QoS falls below established thresholds 4. Performance - Display performance and QoS data in dedicated dashboards 5. Report – Generate data for reporting 2

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, DAPs, and Performance Dashboard Individual system components to monitor a device In general the components are ordered in task sequence 3 ComponentDescription Foundation KitEvery device type (Cisco, Avaya, or device model, etc.) has a dedicated foundation kit, providing the parameters ReliaTel relies on to communicate with that device type. Foundation kits are installed, at implementation, for each device type your organization plans to monitor. The parameters of each kit are tailored to the way in which the device generates data and the kind of monitoring ReliaTel will be doing. Example: The foundation kit for an Avaya device gathering SNMP traps is designed differently from a kit for a Cisco Unified Communications Manager gathering performance and CDR/CMR data. The end result of an installed foundation kit is a device type class. New foundation kits can be installed post-implementation for additional device types your organization decides to monitor.

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, DAPs, and Performance Dashboard Individual components required to achieve the end goals: 4 ComponentDescription ClassThe foundation kit is installed through the command line; the result appears in the Administration interface as the associated class. When you create an entity for a device, it is associated with the class of that device type. Using the interface you will be able to modify various aspects of a class’ data collection and dashboard display. Parameters set at the class level will propagate to entities associated with that class. Performance Dashboard Parameters for setting up the Performance dashboard are configured at the class level, through the foundation kit. These parameters are presented at the class level and can be edited at this level. These parameters also propagate to entities. Alarm rules – Whether or not alarms, based on performance metrics, will be generated and, if so, what severity thresholds (CRI, MAJ, MIN, and FYI). Performance examples: CPU usage, memory usage, interface utilization. Dashboard display – Each performance metric has one or more dedicated portlets displaying data in table, graph, and client formats. Metrics – Evaluating each performance metric begins with the data ReliaTel collects for that metric, from the device. The performance metrics are in the class.

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, DAPs, and Performance Dashboard Individual components required to achieve the end goals: 5 ComponentDescription Data Acquisition Point (DAP)The DAP is the connecting point or bridge between the device and the entity created to monitor the device. Without the DAP there is no alarming, dashboard data, or reporting for the entity. One or more DAPs constitute a ReliaTel implementation. There will always be a DAP installed in the same physical location as the ReliaTel product. This is termed the local DAP or LOCALHOST. Other DAPs are set up remotely at other physical locations throughout your network. Entities can be connected either to a local DAP or a remote DAP. Connection methodReliaTel uses two different methods for configuring the connection between the DAP and the device. The method you choose depends on the data you want to gather from the device and the features you want to implement. If you want to gather SNMP trap data, schedule traceroutes, and generate reports on SNMP trap data, you will use the ‘Channel’ method. Using the ‘Channel’ method you will have complete coverage of all product features and functionality. If you want to collect SNMP data for performance metrics and not trap data you can use the ‘Host/DAP’ method.

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, DAPs, and Performance Dashboard Individual components required to achieve the end goals: 6 ComponentDescription CenterCenters (and subcenters) constitute the organizational structure for your network, as monitored by ReliaTel. This structure is visually represented in the Navigation tree associated with the Alarm List and Performance and Voice dashboards. Centers/subcenters are required before you can set up an entity and are recommended if you plan to limit user access to certain nodes within you network. It is within the center/subcenter configuration that the entities which you create are nested. EntityEntities represent the devices being monitored. Once the device class is installed (through the foundation kit) the entity you create to monitor a device will be of the same class as the device. Most often there is a 1:1 relationship between an entity and the device. However, occasionally, a device will have two or more entities when different operational functions for the same device are being monitored. Entities will inherit parameters and functionality established at the class level. Generally, you can override these elements at the individual entity level.

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes and Foundation Kits 7

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes are installed at implementation The device types you plan to monitor, such as Avaya, Cisco, or Nortel determine which classes are installed Each device type has a dedicated foundation kit prepared by Tone Software When the foundation kit is installed, the class appears in the Classes page 8 Classes, Dashboard, and DAPs

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs Generally, a class selection will include default parameters as the Cisco-2950 class displays. For this class, data collection options: SNMP traps (Log Pattern is selected; must have log pattern to gather trap data) SNMP data collection for performance metrics Ping latency Class selections propagate to all entities assigned to this class 9 Default parameters included in this class

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs Parameter selections are dynamic – note the difference in the tabs available for the default selection (Log Pattern, SNMP, and Ping) compared with the tabs available when only the Log Pattern is selected These selections will also affect the functionality available for entities of this class 10 Tabs available with the default selections Tabs are hidden when only the Log Pattern is selected

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Performance Dashboard 11

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs Sample Performance dashboard for a Call Manager entity collecting, displaying, and alarming off data coming from the device The device class: Selects the portlets to appear in the dashboard Sets the severity thresholds for performance alarming Configures the performance metrics that the entity is collecting 12

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs Select SNMP Data Collection in the General tab Tabs pertaining to the Performance dashboard are revealed When Ping is selected, it is included in these Performance related tabs The class (example: cl-cisco-2950) provides default selections for each of the Performance components represented by these tabs ReliaTel gives you have the option to edit, add to, or delete elements in each 13

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Portlets Tab The class automatically selects these portlets These are the portlets that will be displayed in the Performance dashboard for entities of this class Editing the selections Click Edit, use the arrows to move the entire list or individual portlets from one box to the other. Click Apply when all edits are completed. 14

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Alarms Tab The class sets: The alarm rules that are enabled The severity thresholds for each rule Alarm rules propagate to entities of the class; they can be overridden at the entity level, for individual entities Editing rules at the class level Edit the rules by modifying the details, adding a rule, or deleting a rule Changes will propagate to entities of the class, unless a rule has been overridden at the entity level 15

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Metric Config Tab These are the default metrics for the Performance dashboard for this class The portlets will display the data being collected for these metrics Edit the metrics Metrics can be edited by modifying metric details, adding, or removing a metric 16

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Modifying Alarms 17 Dashboard Alarms tab For performance-related alarms, ReliaTel monitors and alarms off of these metrics: - Ping latency- Disk usage (not shown) - CPU usage- Processes (not shown) - Memory usage (not shown)- Network utilization

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Modifying Alarms Adding an alarm: The alarm will be added to entities of this class Editing an alarm: 1. Click Edit. 2. Click the Expand icon ( )and update the values you want to change. 3. Click Apply when finished. Edits will propagate to entities of this class unless overridden at the entity level. 18

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Modifying Alarms Alarm interface elements detailed Managing Options Disable rule Override at the entity level (after the entity is created) Change the alarming window Change the severity thresholds (Alarm Definition) 19 Interface ElementDescription Dashboard RuleAvailable rule selections determined by foundation kit. EnableRule enabled by default; clear check box to disable alarming based on this rule. Time WindowData is evaluated within this time window to see if an alarm rule threshold has been exceeded. If so, an alarm is generated. Alarming WindowFollowing the initial alarm, if a threshold continues to be exceeded an alarm will be generated each time the interval is exceeded. Auto ClearWith Auto Clear enabled ReliaTel will clear an alarm if the threshold triggering that alarm is no longer exceeded. Alarm ThresholdsEnter threshold values based on the method by which performance is evaluated. Threshold values are editable.

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Data Acquisition Points (DAPs) 20

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Channel or Host/DAP? The connection between your device and ReliaTel is through the data acquisition point (DAP) What configuration options are available? 1. Channel method 2. Host/DAP method Channel method - why use it? All product features such as SNMP trap data collection, performance metrics, VoIP metrics, ping, AccessPlus, scheduled traceroutes, and all reports are available using the channel method Drawback – has some set up complexity Host/DAP method - why use it? Simplicity of set up – you need the IP address of the device and the local or remote DAP only; no other connectivity for ReliaTel is required Drawback – SNMP trap data is not collected, traceroutes cannot be scheduled, and some reports, associated with SNMP trap data, will not be generated 21

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Channel Method Channel method For each entity you will add blocks of data, termed channels, in the DAP Step 1: Confirm that the file SNMPMGR is in ctype.conf 22

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Channel Method Step 2: Add the entity channel to cdata.conf Adding the channel is the same whether for the local DAP (LOCALHOST) or a remote DAP Each entity you intend to create requires a separate channel Select DAPs > [local or remote DAP] > cdata.conf, click Edit and scroll to the page bottom. Add the channel there. 23

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Channel Method In the cdata.conf file the channel entry will look like this: Channels created for entities of other classes will look different; the parameters for channels are governed by the foundation kit Note: Account and host are sample IP addresses; enter the IP of your device Device class influences the precise parameters; this is a sample channel entry. 24

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Channel Method Creating additional entity channels Copy the sample channel. Use this as your ‘template’ for other entities of the same class. Change the name in brackets and the IP address for account and host to make the channel unique Remember the name in brackets; you will need that name when you create the entity Click Apply when you are finished entering all the entity channels. When you create the entity enter the channel name in the Logging tab. 25

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release Classes, DAPs, and Performance Dashboard Classes, Dashboard, and DAPs-Host/DAP Method Host/DAP method Host – IP address of the device DAP – LOCALHOST or remote DAP Set up is in the General tab of the entity 26