The Disability Discrimination Act (DDA) a compelling business case

I want to be your loyal Customer are you up for the challenge ?

the DDA makes it unlawful to discriminate against disabled people in : employment provision of goods, facilities & services access to, around & out of buildings education transport

discrimination means treating people less favourably

how do you define disability ?

social model of disability disability is the loss or limitation of opportunities to take part in the mainstream life of a community on an equal level with others due to the physical & social barriers encountered

another view of disability ? more inconvenience

The DDA is all about being accessible and user-friendly

think beyond the ramp

way-finding signs approaches / entrance lighting glass colour displays / counters refreshments provision of information equipment & aids facilities

DDA considerations service provision information communication customer service making effective reasonable adjustments

people

buildings

services

is the demand there ?

Sweden

9.5 million 18.2 %

17 70

50

mouzer can provide one stop disability solutions consultancy training access audits risk assessments mystery customer surveys

by getting it right with disability means getting it right for diversity meets your legal obligations enables you to meet the needs of your community makes good business sense

congratulations I am now your loyal customer