The Power of Verbal and Nonverbal Communication in the Workplace Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed Chapter Five: The Power of Verbal and Nonverbal Communication in the Workplace H.L. Goodall & Sandra Goodall

Communication of Self in the Workplace

Communication of Self in the Workplace

Communication of Self in the Workplace

Developing Awareness in the Workplace Pay Closer Attention to… Word Choice Behaviors Appearance Style of Dress Monitoring Microsoft Image

Monitoring Our Assumptions about Communication Most Operate Mindlessly Accept Our Assumptions about Verbal and Nonverbal Meanings are Correct Leads to Unfairness and Inequity in the Workplace

The Principle of Workplace Equity People Work for Rewards People Seek Empowerment People Become Stressed When Perceive Unfair Treatment People Experiencing Stress Will Try to Restore Equity Microsoft Image

Making Conscious Choices about Verbal Communication Clarity and Ambiguity Clarify Received Messages to Avoid Misunderstandings Avoid Abstraction Watch Use of Jargon Avoid Use of Inflammatory Language Avoid Cultural and Gender Biases in Speech

Making Conscious Choices about Verbal Communication Upward Communication Balance... Politeness and Task Orientation Friendliness and Respect for Authority Self-Interest and Company Needs Ask for Feedback on Tasks Avoid Sexist, Racist, or Classist Remarks

Making Conscious Choices about Verbal Communication Downward Communication Listen Openly to Employee’s Communication Respond Honestly to Inquiries and Requests Provide Feedback on Tasks Avoid Sexist, Racist, or Classist Remarks Balance Respect with Task Orientation

Making Conscious Choices about Verbal Communication Inclusive and Exclusive Language Inclusive Message Strategies are Democratic Exclusive Message Strategies are Autocratic Microsoft Image

Making Conscious Choices about Verbal Communication Confirming and Disconfirming Messages Confirming Responses Support and Enhance Identities

Making Conscious Choices about Verbal Communication Confirming and Disconfirming Messages Confirming Responses Support and Enhance Identities Disconfirming Messages Deny or Harm our Identities

Making Conscious Choices about Verbal Communication Supportive versus Nonsupportive Messages Supportive Messages Communicate Concern and Respect for Others

Making Conscious Choices about Verbal Communication Supportive versus Nonsupportive Messages Supportive Messages Communicate Concern and Respect for Others Nonsupportive Messages Communicate Disrespect of Others

Making Conscious Choices about Verbal Communication Enhancing Personal & Professional Credibility Become Informed and Knowledgeable Behave in a Trustworthy Manner Be Open, Honest, and Authentic Demonstrate Ability to Be a Friend Microsoft Image

Making Conscious Choices about Verbal Communication Enhancing Personal & Professional Credibility Do What You Say You Will Do Graciously Accept Criticism and Corrective Feedback Accept Personal Responsibility for Your Own Actions

Verbal Communication and Perceptions of Power Gendered Talk Women Talk to Build Rapport, Men to Make Reports Women’s Style More Expressive Women’s Style More Tentative, Men More Certain Women Use Talk to Create and Maintain Relationships, Men to Gain Control

Nonverbal Communication and Perceptions of Meaning Your Workspace Keep it Neat, Clean, and Free of Clutter Decorate with Diplomas, Awards Discourage Display of Personal Items No Displays of Suggestive Sexual Content Microsoft Image

Nonverbal Communication and Perceptions of Meaning Clothing and Personal Appearance First Impressions Based on Stereotypes Our Culture Values and Rewards the Tall, Physically Fit, Appropriately Dressed, Well Groomed, and Physically Attractive

Nonverbal Communication and Perceptions of Meaning Voice - Paralanguage Pitch Tempo Intensity Range Resonance Volume Articulation Rhythm Pauses Dysfluencies Microsoft Image

Nonverbal Communication and Perceptions of Meaning Kinesics and Oculesics - Display Rules Simulation Intensification Neutralization Deintensification Masking Microsoft Image

Nonverbal Communication and Perceptions of Meaning Functions of Eye Contact Regulates Interaction Monitors Interaction Signals Cognitive Activity Expresses Involvement Microsoft Image

Nonverbal Communication and Perceptions of Meaning Functions of Eye Contact Reveals Intimidation Reveals Flirtation Reveals Attentiveness Displays Immediacy Microsoft Image

Nonverbal Communication and Perceptions of Meaning Personal Space Territoriality Crowding and Density Intimate Personal Social Public Microsoft Image

Nonverbal Communication and Perceptions of Meaning Touching Functional/Professional Social/Polite Friendship/Warmth Love/Intimacy Sexually Arousing Microsoft Image

Harassment and Communication in the Workplace Sexual Harassment Quid Pro Quo Hostile Work Environment Microsoft Image

Harassment and Communication in the Workplace How Can Harassment be Avoided? Carefully Monitor Own Verbal and Nonverbal Behavior Be Courteous and Polite Take Others’ Feelings into Consideration Do Not Engage in Sexual Commentary Don’t Bring Sexually Explicit Material to Work

Harassment and Communication in the Workplace What You Should Do if You are a Victim Confront Harasser and Ask that Behavior Stop Keep a Diary and Note Offensive Acts Complain Within Channels File Legal Complaint with EEOC

Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed H.L. Goodall & Sandra Goodall