Diana Zarazua Employee Learning Director Alcatel-Lucent University Shifting the Emphasis from Training to Learning ECU Forum London (Feb 10-11)

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 “Transitioning from Training to Learning” Victor Agnellini Senior Vice-President Alcatel-Lucent University Peter Declercq Senior Learning Consultant Jerilyn Wagner Senior Learning Consultant

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Transforming Alcatel-Lucent Ben Verwaayen Chief Executive Officer I want this company to be known for one word, and that is transformation. All of our customers will have to go through transformation – massive transformation. We should be the guys they go to because we have the services. In 2009 Ben Verwaayen and the Alcatel-Lucent Management Team embarked on a three-year company- wide transformation to transition Alcatel-Lucent to industry leadership:  Become a fully engaged partner and valued consultant working with our Customers  Act as one organization, flexible and able to respond with innovative technological solutions  Execute flawlessly on our deliverables optimizing operational efficiencies while growing our business Ben Verwaayen, October 2009

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Alcatel-Lucent University Key Facts Alcatel-Lucent University provides customers and employees with targeted learning services that support the ALU strategy to achieve industry leadership through strategic pillars: 18 training centers worldwide 1.7M student hours delivered (2010) 120,339 unique students in 167 countries (2010) Chartered with improving employee/organization performance by increasing certification and/or accreditation of ALU professionals Streamlined customer portfolio of the top products & solutions

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Alcatel-Lucent University Transitioning from Training to a Learning Environment Provide Learning Consultants with the skills to proactively manage relationships with business leaders, support organizational transformation and define learning solutions. Build skills & competencies of ALU employees with global Lucent” initiatives. Includes accreditations, certifications, and focused learning tracks for specific job functions and roles. 12 Two key University initiatives that support the company’s strategic transformation and move to a learning solutions environment.

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultants (LC) Address ALU Strategy  Link to ALU Corporate Executives and their teams, LCs function as part of that organization to understand the issues and challenges and help offer more timely and targeted learning solutions.  Collect and analyze data to assess current and future state organizational capabilities and define and introduce programs to help the business change and grow.  Lead activities focused on defining jobs, skills, and competences in line with the goals of the business. Analyzes the skills/competencies to define when learning is needed.  Define requirements for the design of needed organizational learning programs.  Facilitate leadership meetings and workshops enabling teams to understand and adopt new behaviors for their business.  Set up change and development programs from design to implementation through evaluation to address the level of business impact.

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultancy - A Standard Model Performance Learning Results Learning process Org Learning Consultant University Learning Dev What We Want What We Measure Impact Change Doing Ability Learning Analysis & Design Execution Event Based on Kessels and Smit 8-Field Model Work situation Skills Learning intervention Goal / Problem

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Learning Consultants Professional Accreditation Plan Intake/ briefing Virtual Learning Residential Session Virtual Learning Accreditation Process Jury Review Specific topics, prepared and ‘taught’ by subteams 5 days team learning As Is Prep Topics Joint Learning Constant COACHING by close or remote accredited LC One or more REAL LC Projects to work on

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultant Global Network TOTAL NUMBER BY MAJOR COUNTRIES APAC Accredited5 New8 Total13 AMERICAS Accredited14 New0 Total14 TOTAL Accredited47 New26 Total73 EMEA Accredited28 New18 Total46

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Learning through Professional Accreditation is a business and people development transformation program aimed at equipping the company with the right set of competencies and skills, to make ALU a future market leader. Aligned with workforce planning to allow Alcatel-Lucent to ensure the right people, at the right place, at the right time. focuses on key jobs that will allow the company to make a difference and increase value to our customers. process: 1.Job Mapping 2.Building a development plan 3.Preparing an accreditation application 4.Undergoing a rigorous accreditation process

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 IP, LTE, IMS Certification Programs Three Complementary Approaches to Develop Our Number One Asset: our People To develop technical expertise 2 To develop product/solution knowledge 3 To invest in professional development 1 18 Programs

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 For Employees  Build and sustain professional expertise  Reinforce development path and mobility  Improve marketability For Alcatel-Lucent  Position our company to better compete in the market  Increase credibility with our customers  Motivate and retain highly talented professionals For our Customers  ALU employees developed through industry best practices  Better execution & delivery  Solid knowledge base in building relationships  ALU employees better prepared as advisors for our customers need to transform BENEFITS FROM PROFESSIONAL ACCREDITATION

All Rights Reserved © Alcatel-Lucent | ECU Forum Presentation | February 2011 Update 324 professionals achieved accreditation in 2010 Expanded the program in FY10 to include and Grew accredited candidates in one year by 167% through Program expansion planned for FY11- creating one overall simplified worldwide program offering professional accreditation and growth opportunities through-out Alcatel-Lucent University

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