Confidential Enriching the Consumer Experience. confidential VideoDesk VideoChat™ Value Proposition  VideoChat™ 200-300%+ improved website conversion,

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Presentation transcript:

confidential Enriching the Consumer Experience

confidential VideoDesk VideoChat™ Value Proposition  VideoChat™ %+ improved website conversion, over text or voice  VideoChat™ 20%+ lift in average order value, over text or voice  VideoChat™ 20 – 40%+ improvement in customer satisfaction  VideoChat™ Average Customer Interaction is 66% shorter 2 Now let me show you the Experience!

confidential Demo 3

confidential

**** **** **** ****

confidential Customers Testimonials for VideoChat™ 7 “Seeing the person I am talking to just makes it feel more natural, and I felt happy to connect with her.” “LOVED seeing who I was talking to, his smile, warmness and professionalism was a huge plus” “Much Better than a phone call or instant messaging conversation” “I've never done a video chat before. It was very easy. I was totally lost about which product I needed and Brad explained everything to me in detail.” “On other shopping sites when I have a question, often times the replies feel as if they are a "canned" response. We had a natural flow and the agent answered my questions appropriately, not generically”. “I guess it brings the human aspect out more rather than the support person just being a random voice you hear while talking. Much easier to see a person is talking to you rather than trying to hear the tone”

confidential RealTime Management Reporting  Live Monitoring of agent activity on the site, and interactions  Performance Monitoring of the Agents –Customer Feedback per agent –Agent vs Agent comparison  Conversion Tracking  Custom KPI tracking  Integration with CRM System 8

confidential VideoDesk VideoChat™ differentiation:  It’s Universal and Easy –Works on any browser, any network –No download, or registration to interfere with getting started –Unique world-class technology, it is engineered to scale massively  Intuitive –All “in-page”, no need for any setup, or training of visitors to your website –Customer in control from their browser –Progressive level of “interaction” with permission granted by the Customer  Ready for integration today on your website! –Agile deployment methodology –Great new technology that delivers for your company today! 9