Management, Supervision, and Decision Making CHAPTER 2 Management, Supervision, and Decision Making 2.1 Increasing Management Effectiveness 2.2 Effective Supervision 2.3 Managing with Information

2.1 Increasing Management Effectiveness GOALS Identify three important roles successful managers play in organizations. Explain how managers use resources to accomplish the work of an organization. List and explain accepted management principles. CHAPTER 2

Management Roles Communicators Relationship builders Decision makers CHAPTER 2

Getting Work Accomplished CHAPTER 2

Principles of Effective Management Effective managers Demonstrate commitment to the success of the organization Take responsibility for developing and implementing plans to achieve the organization’s goals Identify the resources and ensure they are available Organize and coordinate the work to achieve efficient and effective operations Recognize the importance of employees Monitor activities and results CHAPTER 2

2.2 Effective Supervision GOALS Identify the responsibilities of supervisors. Describe the day-to-day management activities of supervisors. Discuss ways that businesses can improve the skills of supervisors. CHAPTER 2

The Supervisor’s Job Responsibilities of supervisors Communicate the goals and directions of management to employees Explain employee concerns and ideas to management Evaluate and improve employee performance Encourage employees to do their best work Use resources efficiently CHAPTER 2

Managing Day-to-Day Activities Scheduling work Communicating with employees Controlling quality CHAPTER 2

Improving Supervisory Skills Formal training Work coach Self-directed training CHAPTER 2

2.3 Managing with Information GOALS Explain how management information systems and business research help managers with planning and controlling activities. Identify the four steps in the problem-solving process and how the process supports decision making. CHAPTER 2

Using Management Information Using management information systems Business research CHAPTER 2

Decision Making Problems and decision making Steps in problem solving Identify the problem List possible solutions Analyze the solutions Select the best solution CHAPTER 2

Problem-Solving Process CHAPTER 2

Contingency Planning Possible problems Alternative approaches CHAPTER 2