AgVantage IT Services Systems Management Team Partnered with You and IBM® Agenda Disaster Recovery Service Disaster Recovery Service IT Visors IT Visors Application Service Provider Program (ASP) Application Service Provider Program (ASP) Building a Smarter Planet

AgVantage Disaster Recovery Service (DRS) Why you need Disaster Recovery Service System Protection for your business Off-site data protection between nightly backups Recover critical business processes should disaster strike; keep your business running. Why AgVantage DRS Business Partner you trust. Protect system, users, and security settings. Keep an image of your system, on our system. Switch your business to our system, for disaster recovery. © 2010 IBM Corporation Utilize Cloud Computing Technology IBM® Power HA Software

Disaster Recovery Service (DR vs. HA) FeaturesBasic Level 1 (DR)High Level 2 (HA) Recovery Plan Action Plan for immediate recovery from small and large disasters. We move your business to one of our DR systems during recovery. Down time will occur. We switch your business to our DR system for recovery. Periodic Fail Over testing. AgVantage Software Backup Backup each company running AgVantage Software. Saves data and changes onto our system as they occur. Saves system image and changes onto our system as they occur. User/Security Backup Backup of your active user profiles and system security. Limited User access during recovery. Key employees defined in Recovery Plan All User access during recovery Other Library Backup Custom, Query, Config, Archive, Other Library Backups for recovery. Not included, optional. Includes other libraries identified in recovery plan. System Resources IBMi Operating System must be at V7.1 and up-to-date with our DR System. Limited resources available during recovery. Key components defined in Recovery Plan. Equivalent resources reserved for recovery Contact Lisa or Michelle Cloud Computing Technology

AgVantage Disaster Recovery Service We create a disaster plan with you. But disasters come in all shapes and sizes. We recommend you keep a red “Master Reference” binder. Reference this red binder if you have a major or minor disaster…computer issues, staffing issues, difficulty dealing with co-workers... etc. We are here to help when you need it most

Get out the red “Master Reference” binder as often as you need to calmly handle any difficult situation. We are here to help. AgVantage Disaster Recovery Team AgVantage Disaster Recovery Service

Daily Systems Management Support 24/7/365 Highly skilled IT Technicians available to for System/IT support Network Management for connectivity of devices, printers, and routers System Security for access to information and audit tracking “AgVantage Rescue” Service for technicians to log in to your PC to help with complex needs Internet and Communications assistance with ISPs, Client Access, HOD, VPN, etc. PC Client Apps Microsoft, AgVantagePC, Lotus, , virus protection. Annual Support fee AgVantage IT Visors

AgVantage IT Visor Basic Service Excellent Systems Management Support PLUS connection to our IT staff for more personal assistance: IT Visor (Information Technology Advisor) assigned to your company. Two Lotus “Sametime” communications with our IT Visor + $2,400/year

Printer Tracking Service –Lexmark Fleet Tracking Software license –Monitor and optimize printer and toner performance. –Printer efficiency tracking for “green” energy balancing. –Notification of toner & basic maint. needs –Toner orders will be placed automatically with AgVantage. –Products needed will be shipped and billed to you separately. System Monitoring Service –Requires Help Systems “Robot” Software (addtl $3500 plus maint.) –Proactive System Monitoring to execute preventive maintenance –Backup/recovery monitoring & system messages tracking –Security and automated notification technology integrated AgVantage IT Visor Monitoring Service + $3,600/yr Basic Service Level PLUS we perform IT tasks for you

AgVantage IT Visor Partnering Service IT Visor site visit 1 day/year, approx. 6 hours. “Technology Refresh” Updating IBM OS with current PTFs System Analysis Technology evaluation growth planning and consulting Performance Tuning for optimum processing efficiency & load balancing Network Management of routers, firewalls, & resource analysis Proactive Check-ups to monitor System and Customer Satisfaction System Backup evaluation and testing Tape Disposal Service + $4,800/year IT Visor Monitoring Service Plus we partner with you as your IT staff:

We become your Error Translator

IBM Operating Systems upgrades Virtual Tapes or Disk to Disk Backup Security Audit (SOX Requirements, Risk Assessment Data protection) & Web Protection and Retention (via McAfee SaaS) Windows Servers Database Management Optional IT Services Prices vary based on disk space & time

Application Service Provider (ASP) Cloud Computing Service Run your business via the internet, on our system. We: Manage System Services –Daily, Weekly, Monthly Backup –IBM OS Upgrades –AgVantage Software PTF Updates Maintain System and User License Fees Utilize Shared Disk Storage Disaster Recovery Service System Monitoring Service Printer Tracking Service © 2010 IBM Corporation Building a Smarter Planet

13 64 Bit 1995 AS/ From AS/400 to IBM i and Power Systems POWER POWER Power Systems IBM i POWER POWER © 2010 IBM Corporation

14 Power Systems IBM and AgVantage provide solutions that help midsized businesses work smarter. IT has become more complex. Total Integration with IBM and AgVantage Software © 2010 IBM Corporation

Thank You from AgVantage Systems Management Team What next? AgVantage National Conference June, 2011 © 2010 IBM Corporation Let’s Build a Smarter Planet