WHY UPK? IT’S MORE THAN A SCREENSHOT……
WHAT IS UPK? User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications. UPK Usage UPK Developer See-It Mode System Process Documents Test Case, Test Scripts, Test It Mode
WHO USES UPK? Project Team End Users Business Process Documents Testing Fit Gap Analysis Change Management Instructor Led Training Web Based Training Virtual Instructor Led Training Job Aids Performance Support
WHAT WE KNOW ABOUT PEOPLE…. Training is an Event and Learning is a Process! Don’t Assume without Engaging Generally, Learners will retain: 10% of what they hear 30% of what they hear and see 70% of what they hear see and do 90% of what they hear, see, do and show someone else how to And UPK will confirm:
WHEN TO USE UPK? UPK SUPPORTS THE FULL PROJECT LIFECYCLE
SINGLE SOURCE CONTENT DEVELOPMENT
UPK OPPORTUNITIES AT JEA Compare the differences between the “As-Is” state with a future state Planning: Documenting existing transaction steps Planning: Roles and Responsibilities Tracking the usage of a process Process Verification: Ensure process works as intented. Huge Testing Challenges w/o UPK Test Plan Development Time Manual Processes = High amount of Errors Testing Cost Resource Restraints Horrible Tracking and linkage
VALUE OF UPK CONCERNS AFTER AN APPLICATION ROLLOUT
CHANGE MANAGEMENT Pre-Built Content Expectations?-Give end users an opportunity to see and touch an application prior to go-live Gain Exposure in a controlled environment Document the “As-Is” state Aids in Effective Communication Helps manage resistance
CHANGE MANAGEMENT Go-Live and Post Support Reference Materials Job Aids Print It Mode Performance Support In Application Support (Do It Mode) Practice Environment (Changes and Sustainability) Help Desk Training UPK Player Reference Materials for help desk (User Guides/Instructor Manuals)
LET’S SEE IT……. Demo Q&A