Leading and Serving with Emotion Intelligence EMOTIONAL INTELLIGENCE

During this session, you will… …learn about the elements of emotional intelligence. …learn about the elements of emotional intelligence. …learn how they are directly related to skills educators use daily in their jobs, and …learn how they are directly related to skills educators use daily in their jobs, and …learn how to increase your own EQ. …learn how to increase your own EQ Paula Nailon

Daniel Goleman, Author Emotional Intelligence Emotional Intelligence Working with Emotional Intelligence Working with Emotional Intelligence Primal Leadership - Realizing the Power of Emotional Intelligence Primal Leadership - Realizing the Power of Emotional Intelligence Paula Nailon, U. of Arizona Rogers College of Law Paula Nailon, U. of Arizona Rogers College of Law Resources: 2005 Paula Nailon

The Research: In every field, your EQ (emotional quotient) is 2 times as important as your cognitive abilities. (Goleman, 1998) 2005 Paula Nailon

The Research: Almost 90% of success in leadership is attributable to EQ. (Goleman, 1998) 2005 Paula Nailon

The Big Picture: Emotional Competencies are: Independent Independent Interdependent Interdependent Hierarchical Hierarchical 2005 Paula Nailon

25 competencies Divided into 5 dimensions: Personal Competence: Self Awareness Self Awareness Self Management Self Management Motivation Motivation Social Competence: Empathy Empathy Social Skills Social Skills 2005 Paula Nailon

Personal Competence Self-Awareness Self-Awareness Self-Management Self-Management Motivation Motivation 2005 Paula Nailon

Self-Awareness Personal Competence Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Emotional Awareness Accurate Self-Assessment Self-ConfidenceSelf-ManagementMotivation 2005 Paula Nailon

Self-Management Personal Competence Self Management Self-Awareness Self Control Emotional Awareness Self Control Emotional Awareness Trustworthiness Self-Assessment Trustworthiness Self-Assessment Conscientiousness Self-Confidence Conscientiousness Self-Confidence Adaptability Adaptability Innovation Motivation Innovation Motivation 2005 Paula Nailon

Motivation Motivation Self-Awareness Achievement Drive Emotional Awareness Achievement Drive Emotional Awareness Commitment Self-Assessment Commitment Self-Assessment Initiative Self-Confidence Initiative Self-Confidence Optimism Optimism Self Management Self Management Self Control Self Control Trustworthiness Trustworthiness Conscientiousness Conscientiousness Adaptability Adaptability Innovation Innovation 2005 Paula Nailon

Social Competence Empathy Empathy Social Skills Social Skills 2005 Paula Nailon

Empathy Social Competence Empathy Understanding Others Developing Others Developing Others Service Orientation Service Orientation Leveraging Diversity Leveraging Diversity Political Awareness Political Awareness Social Skills 2005 Paula Nailon

Social Skills Social Competence Empathy Social Skills Understand Others Influence Understand Others Influence Developing Others Communication Developing Others Communication Service Orientation Conflict Management Service Orientation Conflict Management Leveraging Diversity Leadership Leveraging Diversity Leadership Political Awareness Change Catalyst Political Awareness Change Catalyst Building Bonds Building Bonds Collaboration/Cooperation Collaboration/Cooperation Team Capabilities Team Capabilities 2005 Paula Nailon

Emotional Intelligence Map Self-AwarenessEmpathy Emotional Awareness Understand Others Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Accurate Self-Assessment Developing Others Self-Confidence Service Orientation Self-Confidence Service Orientation Self Management Leveraging Diversity Self Control Political Awareness Self Control Political Awareness TrustworthinessSocial Skills TrustworthinessSocial Skills Conscientiousness Influence Conscientiousness Influence Adaptability Communication Adaptability Communication Innovation Conflict Management Innovation Conflict Management Motivation Leadership Achievement Drive Change Catalyst Achievement Drive Change Catalyst Commitment Building Bonds Commitment Building Bonds Initiative Collaboration & Cooperation Initiative Collaboration & Cooperation Optimism Team Capabilities Optimism Team Capabilities 2005 Paula Nailon

How to Increase Your EQ Conduct a “personal inventory.” Conduct a “personal inventory.” Analyze the setting & identify skills needed. Analyze the setting & identify skills needed. Enlist trusted friends. Enlist trusted friends. Focus on a few competencies. Focus on a few competencies. Practice, practice, practice. Practice, practice, practice. Be observant and reflective. Be observant and reflective. Don’t expect immediate results. Don’t expect immediate results. Learn from your mistakes. Learn from your mistakes. Acknowledge your successes. Acknowledge your successes Paula Nailon

Self Assessment The purpose of this self-evaluation is to measure your tendencies and abilities within various areas of emotional intelligence. The Emotional Intelligence Self-Evaluation measures five areas of emotional intelligence including: The purpose of this self-evaluation is to measure your tendencies and abilities within various areas of emotional intelligence. The Emotional Intelligence Self-Evaluation measures five areas of emotional intelligence including: –Emotional Awareness –Managing One’s Emotions –Self-Motivation –Empathy –Coaching Others’ Emotions (Social Skills)

Read and discuss the scenario assigned to your team. Think and decide how this situation can be resolved. Assign each person on your team a role to play, for example, one teacher, two parents, one student; or teacher, parent, principal and student. Present your plan to the class in the form of a skit. Now Put Your EQ to Use…