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Cloverleaf (CCG)Implementation April 29, 2015 – May 2, 2015

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WELCOME 4 Agenda: Introduction to Centricity™ Group Management Connectivity Gateway (CCG) Stephanie Terry, Project Leader, CGM Integration, GE Healthcare IT CCG Implementation : A Case Study Tony Cristanelli, Project Manager, PHI Air Medical

Centricity Group Management CCG Introduction 5 Centricity Group Management CCG is an integration offering, comprised of the Centricity Group Management 6 Standard Data Connect Interfaces, and the CCG interface engine. CCG is built on the Infor™ Cloverleaf integration tool.

Why CCG for Centricity Group Management? 6 The CCG engine serves as a replacement for the ConnectR (CxR) engine, which is at the center of the Data Connect offering. ConnectR is being replaced due to the end of support (07/2015) for the Microsoft ® MS Server 2003 operating system on which ConnectR operates. How is CCG different than ConnectR ? CCG for will operate on the IBM ® AIX ® Operating System Cloverleaf technology is used industry wide Options for Customer OR GE Healthcare to create and maintain interfaces

Implementation Status 7 The Group Management integration team began using CCG in July of 2013 There have been 12 GE Healthcare managed and 3 customer facing installations as of March 2015 CCG training and consulting services are provided by our partner SantaRosa Consulting A CCG for Group Management resources page has been added to the Services Portal in CGM Integrations and Custom Applications space

Cloverleaf (CCG) Implementation Case Study

The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.

Background

Goals for this Session:  Demonstrate the use of the new Data Connect 2.0 CCG interface to correct specific Demographic data by report.  Specific Case Study by PHI Air Medical will be reviewed in detail.  Timeline  Project Plan  Implementation  Future Phases

PHI Background  Company founded in 1949 as Petroleum Helicopters Inc.  Initially formed as an oil product service (transportation) company.  Formally moved into the Air Ambulance Market in  Currently operate in 11 states, organized under an individual NPI.

Air Ambulance Background  We typically work an account for 2.5 years.  We have open accounts with monthly transactions as far back as 2004, we have accounts with annual transactions back to  Comparable to an ED.

PHI Air Medical PFS  Patient Financial Services.  All billing and initial collections done internal.  Go Live with Centricity Group Management 8/2013.  Full financial conversion from  +200,000 accts  +3,000,000 transactions  Conversion financial tie = $0.02 total error

Case Study: Patient Advocate

Case Study  New Process post conversion implemented: “Patient Advocate”.  Create a single contact point for the Patient within PHI  Using the Patent Dataset Data 4 element to store this information.

Case Study

 Patient Advocate is used in all correspondence with the Patient.  We have over 100 letters in both English and Spanish in Centricity Group Management.  Example: Welcome Letter

Case Study

 Patient Advocate needs to be set initially  Frequent updates:  Account evolves  Staff Changes  Process Changes

Case Study  Need to maintain the Patient Advocate field.  Corporate Standards  Patient Billing Outcome Success  HIPAA compliance  Patient calls routing to wrong staff member

Time Line

Case Study – Time Line  Patient Advocate Process implemented 11/2013  Maintenance issues first raised 4/2014  CCG solution explored with GE Healthcare 5/2014  CCG (Customer Facing Version) released 12/2014  PHI CCG training 12/2014  Test interface first run:1/2014  Interface Process Approval:2/2014  Production Interface first run:2/2014

Case Study: Project Plan

Case Study – Project Plan  4 Phases  Phases are based upon our:  Ability to integrate automation and adapt processes  Comfort level with CCG interfaces

Case Study – Project Plan  Phase 1  Batch, report driven VRL->HL7 Interface  Perfect Lookup table  Start with Y15  Work back in time until all accts with balance <>0 are covered  Train appropriate Management Team to update Lookup table  Interface run weekly to correct errors.

Case Study – Project Plan  Phase 2  Batch, report driven VRL->HL7 Interface  Runs twice/week on day before Welcome letters are printed  Staff no longer inputs Pt. Advocate field, populated solely by interface

Case Study – Project Plan  Phase 3  Batch integrated VRL->HL7 Interface  Lookup logic moved to interface  Build TCL to update logic from external lookup file  Build interface lookup file and put on server

Case Study – Project Plan  Phase 4  “Hands-off” HL7 interface

Case Study – Project Plan Phase 1

Case Study – Project Plan Phase 2

Implementation - CCG

Implementation – CCG VRL Configuration

Implementation – CCG Translation VRL -> HL7

Implementation – CCG Network Configuration

Implementation – CCG Message Thread

Implementation – CCG Group Management Connection Thread

Implementation – CCG Network Monitor

Implementation – CCG Menu

Implementation – CCG Setup

Implementation – CCG Reporting

Implementation – CCG Interface Activity Report

Case Study: Results

Results – TST Audit  Predictably excellent  60 test accts were run.  Report demonstrates all fields were changed appropriately  No changes to other fields

Results – Process Approval  Audit files were presented and reviewed by Approval Team  Finance, Operations, and Compliance are represented.  Approval for the process to be released into production.  1 st Production run of 60 accts – February 19, 2015

Results – Production  1 st Production run of 60 accts – February 19, 2015  2 nd Production run of 2737 accts – February 23, 2015  2735 processed, 2 locked due to staff member in acct  3 rd Production run of 1804 accts – February 26, 2015  1803 processed, 1 locked due to staff member in acct

Current Status – March 1, 2015  Phase I of implementation almost complete.  One last production run to clean up history, will run on March 3, 2015  Phase 2 preparation has begun.  Scheduled to begin March 10, 2015  Inbound calls status improvement

Case Study: Wrap Up

Questions?

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